Fantastic as always with this soap company, best products best service and always quick to resolve any small issues or questions- thanks again !
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpful customer service, they were able to smoothly and quickly change details of my subscription to include a much-appreciated caveat. The soaps are also exceptional- I would highly recommend s... See more
Beautiful quality soaps been shopping with CDS couple of years and I’m totally converted. Not bought bottled hand soap or shower gels since. The soaps produce rich creamy lather and stay in one pi... See more
Well the package arrived at the specified delivery address after a bit of a hoo haa - which was the fella in charges fault - who caused a bit of a carry on with the billing, and the delivery addre... See more
Company replied
Company details
Written by the company
The home for French soap In the UK packed with no plastic and fully recyclable packaging, plus a wide range of skincare accessories.
Contact info
Barrow barn kings hill , BA3 4PF, Chewton mendip , United Kingdom
- chateaudusavon@gmail.com
- chateaudusavon.com
4.3
Excellent
44 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous customer service
Fabulous customer service - courier lost my parcel before Christmas and Andy - The French Soap Guy sorted this out straight away. Highly recommend this company and the soap is wonderful.
20 December 2022
Unprompted review
Reply from Chateaudusavon
Thanks so much x
Bolshie customer comms -but nice product , packing and website...
Well the package arrived at the specified delivery address after a bit of a hoo haa - which was the fella in charges fault - who caused a bit of a carry on with the billing, and the delivery address`s. Given that its Xmas I think its acceptable that these address`s may be different??
However it was the rather clipped manner of his responses that annoyed me -given he had started the mix up.
Its a nice product ,a professional looking website and the stuff came in time. Why let it down with a Bolshie attitude??
I will probably buy again, - but hopefully,
Mr Redstone will take some of these points on board?
9 December 2022
Unprompted review
Reply from Chateaudusavon
Apologies, please get in touch so we can resolve it for you , thanks
Scent of soaps in Lily of the Valley…
Scent of soaps in Lily of the Valley not genuine at all. Very disappointed.
18 February 2022
Unprompted review
Reply from Chateaudusavon
Apologies please get in touch so we can resolve it for you
Excellent first-time customer experience ordering from this company
Based on my first-ever experience buying from this company, I'm delighted with my very recent customer experience with them. I've just received the two palm-oil free soaps plus natural, sustainably-sourced sponge from them and they are all gorgeous products. The soaps look and smell divine and I'm really looking forward to using them. The items in my order were obviously packed with loving care too, the enclosed red and white heart-shaped confetti inside the packaging was a lovely additional touch. So good too to deal with a company that sources ethical products and uses "green" packaging when sending out orders to their customers. I can highly recommend this company based on my initial customer experience and am looking forward to buying from them again in the future.
10 February 2022
Unprompted review
Reply from Chateaudusavon
Thank you !
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.