Order number 260400004. Stole our money! Beware! My husband and I purchased a 1966 bottle of Veuve Cliquot Grande Dame and a bottle of organic red wine. These were intended for my 60th birthday. At f... See more
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Two cases of Bordeaux purchased in June 2018; no problems. Email received from Chateau re delivery; suggested due to hot weather better to wait until September; I agreed. Notified 4 Sep that purchase... See more
Company replied
I purchased a case of 6 bottles of wine, made the payment, my money was taken from my bank account, and days later I receive an email from someone at Chateau.com, saying that the wines were wrongfully... See more
Company replied
Second time using Chateau ... and remain impressed. Slight delay with latest order due to supplier constraints caused by hot weather, but feedback within minutes online and kept informed. Packa... See more
Company replied
Company details
Information provided by various external sources
Chateau.com has selected some grand crus, great wines, rare vintages and old vintages, from the best of the vineyards. Discover another experience of the wine on Chateau.com !
Contact info
52 rue Clément Thomas, 33500, Libourne, France
- +33954286436
- contact@chateau.com
- chateau.com
3.2
Average
188 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Great service
Great service. Delivered order from France to the UK in a timely and safe manner.
27 September 2018
Unprompted review
Reply from Chateau.com
Thank you Schlieben Oliver.
We do our best to ensure that our customers' parcels arrive on time and safely!
Trustful
Well selected wine lists, prompt & kind response. Trustful EN PRIMEURS, I like the most as an overseas individual buyer.
26 September 2018
Unprompted review
Reply from Chateau.com
We thank you for this comment Kim Mi Kyoung.
We only offer FIRST wines that we have already purchased in order to be able to deliver them as soon as they are released.
Two cases of Bordeaux purchased - excellent service
Two cases of Bordeaux purchased in June 2018; no problems. Email received from Chateau re delivery; suggested due to hot weather better to wait until September; I agreed. Notified 4 Sep that purchase had been shipped. Wine was received the following day. Excellent service all round; will definitely use again.
25 September 2018
Unprompted review
Reply from Chateau.com
Thank you Maurice Littlewood for that complimentary comment.
As our business is to sell excellent wines, it would be a waste if it were overheated during delivery. This is why we offer our customers to delay their delivery so that the wines do not face any risk.
Excellent!
Excellent selection of really nice wines and great service and delivery!
25 September 2018
Unprompted review
Reply from Chateau.com
Thank you Esa for this good comment.
We are pleased that you like our range of wines. And we are also happy that you have been appreciative of our services.
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