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Rated 4 out of 5 stars

Gorgeous photobook! I have used chatbooks a couple of times now to create custom comic books with my art, and they have always turned out great. However, I do wish I could control the size and posi... See more

Company replied

Rated 5 out of 5 stars

We love Chatbooks! The hardcover books are the perfect way to preserve memories, especially for someone who had a deep love for old school photo albums. Easy to create. I like the option to add captio... See more

Company replied

Rated 3 out of 5 stars

I found the response time for help frustrating. Also once I hit order, I realized I missed some photos and wrote them to unlock it. The reply Teo several days (which included a weekend) and unfortunat... See more

Company replied

Rated 2 out of 5 stars

Proceed with caution.... HIDDEN subscription and expiration dates. I ordered a 12 pack of books 3 years ago. I ordered 2 of the 12 books. The creation process is easy but limited. I never knowingly ag... See more

Company details

  1. Photo Printing Service

Written by the company

Subscribe to your life! Don't miss a single silly, fun, loving moment - print your everyday magic! We offer Monthly Subscription Books, one-time Classic Books, and more.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 8% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Annual Chatbook for each Grandchile

I make an annual Chatbook for each of my grandchildren. I love how easy it is to load photos, design pages, and I especially love your sales, since each successive book seems to be bigger than the last. Thanks for your wonderful customer service, also; the one problem I did have a few years ago was solved and put to bed within hours.

5 June 2024
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Reply from Chatbooks

Thanks for your kind review! What a fun thing to gift your grandchildren each year! Thanks for being a part of our Chatbooks family!

Rated 5 out of 5 stars

Great product

Great product, fast shipment, well packaged.

2 June 2024
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Reply from Chatbooks

We love to hear this! Thanks for your review!

Rated 5 out of 5 stars

Makes a great gift!

We gave each of our daughters a years subscription to Chatbooks. They are busy young moms who take lots of photos but rarely print them. This way they can preserve those memorable moments as well as the day-to-day shenanigans of the grandchildren. They were thrilled with their gift!

19 May 2024
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Reply from Chatbooks

What a great idea to gift this to your busy daughters! I'm sure they love the printed images as much as their children do! Happy Chatbooking!

Rated 5 out of 5 stars

Great customer service

I was really impressed with the quick response from the Chatbooks customer service team. I was having an issue and reached out after hours, but was contacted the next morning. The customer service agent was familiar with my account and had taken the time to see if I still needed assistance (the problem had resolved itself by then) and told me my book was going to print soon. It felt like a very personalized experience.

16 June 2024
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Reply from Chatbooks

Thank you for sharing this positive experience!

Rated 5 out of 5 stars

The photos come out really nice and…

The photos come out really nice and sharp, just from my iPhone. A couple days ago, I sent a subscription to my niece with two kids under two and she has already finished one book. They really are easy.

15 June 2024
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Reply from Chatbooks

Thanks for your review, Joyce! We love that you're also sharing Chatbooks with others! Happy Chatbooking!

Rated 2 out of 5 stars

When I went on live chat for assistance…

When I went on live chat for assistance I received a notice that it was unavailable for a week. I had worked on my book for 3 weeks and was ready to send it off; however, using your instructions I could not successfully put a title on my book, so I sent it off without one. A week later, someone contracted me wanting to help, but it was too late.

6 June 2024
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Reply from Chatbooks


I'm sorry to hear this, Nancy. We strive to respond to all of our customers promptly, but it looks like you contacted us during a company-wide holiday. I’ve sent you an email with an offer to resolve this and get the title printed on your book. Thank you for your patience!

Rated 5 out of 5 stars

It is so easy to make the books

It is so easy to make the books. Then books are made quickly and are on nice paper. I make one every time I visited my grandson in England.

28 May 2024
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Reply from Chatbooks

We love that you have a book for each time you've visited your grandson. Full of great memories, I'm sure! Happy Chatbooking!

Rated 5 out of 5 stars

I LOVE CHATBOOKS!

I enjoy the choices to edit and upload. I make pictures of my kids every year and one for my husband or fathers day. The quality holds up with tiny fingers and they love reading their picture books over and over. I love chatbooks!

28 May 2024
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Reply from Chatbooks

We love to hear this, Lindsay and love that you're letting those tiny hands peruse the Chatbooks as well!

Rated 5 out of 5 stars

Speedier delivery

This is my second order. It was received much quicker than my first order. In fact, I was given a date past Father’s Day and it came eight days early. That was awesome

4 June 2024
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Reply from Chatbooks

We are happy to hear of your experience, Kelly! Thanks for sharing!

Rated 5 out of 5 stars

Birthday Scrapbook

The text page option made it easy to include letters from friends to celebrate his birthday, he loved it thanks so much.

11 June 2024
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Reply from Chatbooks

What a fun way to utilize Chatbooks, Maria. Thanks for Chatbooking!

Rated 5 out of 5 stars

Me & my 7 year old daughter were so…

Me & my 7 year old daughter were so happy seeing the compiled photos and all came out so beautiful! My husband would be touched & overwhelmed with our surprise present to him this Father’s Day 2024! Best gift ever!

25 May 2024
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Reply from Chatbooks

Thanks so much for sharing! We love that you created this book with your daughter! Happy Chatbooking!

Rated 5 out of 5 stars

Simply perfect!

It was easy as pie to compile the Chapbook for Father's Day on your website, and to have it delivered in plenty of time for Father's Day, despite the fact that I completed my order less than a week beforehand. And the final product was precisely what I wanted - simply perfect.

8 June 2024
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Reply from Chatbooks

We love hearing this! Thanks so much for your review!

Rated 5 out of 5 stars

Love it

Love it! Quick and easy. The books are a great size and nice quality.

27 May 2024
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Reply from Chatbooks

Hi There! Thank you for your feedback and your support. We love that your experience was amazing! #HappyChatbooking

Rated 5 out of 5 stars

Easy to create

Easy to create, quality products!

27 May 2024
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Reply from Chatbooks

We love that your experience was a great one! #HappyChatbooking

Rated 5 out of 5 stars

Excellent product.

I had previously used another on-line photo-book company and was only moderately satisfied with the end product. So I tried Chatbooks. While the upload was slightly more difficult, the end product is excellent, notably the finishing detail of the binding, the paper quality and the photo reproduction. I'm a keen amateur photographer so these are, for me, the most important details. I highly recommend Chatbooks to anyone wanting to produce a photo-book.

3 June 2024
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Reply from Chatbooks

Thank you so much for your kind review! We are happy this product fits so well in your life. #HappyChatbooking

Rated 5 out of 5 stars

Memories with my granddaughter

I made a photo book for my granddaughter to celebrate her birthday. It turned out great!

1 June 2024
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Reply from Chatbooks

What a fun way to keep these memories fresh, Susan! Thanks for choosing Chatbooks!

Rated 5 out of 5 stars

A great memory idea

The idea of the application is fantastic. The quality of the printing and packaging is excellent. I enjoyed my first experience and looking forward to my next book order.

21 May 2024
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Reply from Chatbooks

We are so happy to hear your first experience was a great one! Happy Chatbooking!

Rated 1 out of 5 stars

The new website since the last time I…

The new website since the last time I ordered, is less user friendly and has less options for book cover title.
will be looking at other photo book sites

2 June 2024
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Reply from Chatbooks

Thanks for the feedback, Mark. While we do have a limited title selection on the website, if you log in from the Chatbooks app, you'll see multiple layout options for title placement on the cover. Simply tap on the Book Options at the top of the book, then tap Book Title. If you have any trouble at all, please don't hesitate to reach out to us at support@chatbooks.com. We look forward to assisting!

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