Re. [#SGD-604-62423]: My received item is wrong Good morning Messrs. ChatandVision Ltd after more than 3 months forward and backward I recived the right item DUALphone which eventually works... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I too have been scammed by these fraudsters at ChatAndVision - DO NOT BUY FROM THEM. Ordered a 30$ Skype gift card 4 days ago and have not yet heard back from them. ChatAndVision, if you... See more
Brought an iPad2 at the best price I could find on the Net from Chat & Vision in addition I qualified for a free pair of £20 headphones, making it a great buy. Every step of the way C&V provided ex... See more
Can't find any link to report a problem with the phone I purchased. Batteries will not charge up, regardless of time left on the Cradle The were no warranty details included in the package, neit... See more
Company replied
Company details
Contact info
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt and reliable
I ordered Skype dual phones from Chatandvision. They are prompt in sending the product. They also follow up to make sure you got your order -a fact that is not common amongst most vendors.
I love their service and attitude.
worst delivery, unable to get an answer regarding my order
NEVER< NEVER order from them

Reply from ChatandVision Ltd.
One stop shopping for all your Skype hardware needs.
Excellent service and after sales support. They truly want to make sure you are a satisfied customer.
Have not yet received it
I was told it was priority and still awaiting delivery

Reply from ChatandVision Ltd.
Not satisfied at all
Ordered a RTX DUALphone 4088 on Sept. 25th. It actually arrived 3 days later. The base doesn't boot, I can't connect the phone to the base. Wrote to support and got a standard "reset and wait" mail that wasn't helpful. Searched online for my problem and it turned out that there are a lot of customers with the same issue. Why don't they test the phones before they ship? Asked for a new phone. Filled out the form "my device is faulty and I want my money back" It is October 17 and I am still waiting to have my phone picked up.

Reply from ChatandVision Ltd.
Obnoxious communication
All I wanted to buy was a Skype gift card for $10. They asked me to provide a proof of address in the form of a utility bill. YOU GOT TO BE KIDDING! I just want a $10 gift card. Do I really have time to scan my utility bill and send it to you?! There need to be balance and common sense. By the way, the gift cards were 20% off. Obnoxious communication.

Reply from ChatandVision Ltd.
Dont shop here
First of all, I just want to buy a Skype e-gift card online for my brother's birthday gift. And they took forever to process it and then asked me to provide a proof of address in the form of a utility bill. COME ON! I just want a $10 gift card. Do I really have time to scan my utility bill and send it to you?! Other than that, the customer service is very slow. I sent several request to cancel my orders. NO ONE RESPONSE!
AINT NOBODY GOT TIME FOR THAT!!!!!!!!!!!!
My advice is don't shop here. Find a better one.

Reply from ChatandVision Ltd.
obnoxious communication, no delivery, no refund
I ordered an ipad mini in may 2013. It was never delivered though payment was made.
In contacting the company they promised to refund, but now it is almost five month later and I am still emailing..... In the correspondence following every answer is the same: 'My sincere apologies for any inconvenience this may have caused. Rest assured we will help rectify the matter for you. I have already alerted the Relevant Department so that they can immediately investigate the matter internally as well.
Nobody seems to be responsible at chatandvision or capable of solving problems

Reply from ChatandVision Ltd.
Excellent buying experience
The buying experience with Chatandvision was excellent. My product that I ordered came early and the product is working flawlessly...
I'm sure I'll order again from them.
Great upgrade delivery service
I was surprised to be upgraded which enabled my delivery to arrive very fast.
It would be good if this could be a standard by default.
Horrible service
Hi, more than 2 weeks ago I ordered a Nexus 4 for 320 euros from this company and they havent even shipped it yet. It currently has been "progressing and will ship soon" for over a week now. Their site claims to deliver in 7-14 days and often faster, while it currently has been beyond that point and they havent even given me an apology message that it will take longer than usual. Besides that, after looking at a few other reviews, it seems that they havent even had this smartphone in stock for the last 4 weeks, while their site still claims to have enough in stock. If you dont have the telephone anymore, atleast update your site so you wont have people expect a product that wont come.
Update: Another week has passed and still nothing. No message from chatandvision and no update on when it will be sent. Very unsatisfied with how this company does their business.
Another update: Today I finally received my first message from chatandvision since ordering my phone on 30-08-2013. I was really excited that after almost five weeks I would finally get a message on when my phone would be delivered. Sadly I have to say my hopes were crushed and this company made a total fool of themselves, because the message that I got asked me to review the Nexus 4 that I bought! Sadly its hard to review a product that hasnt even been delivered yet after almost a month..
I strongely advise against ordering from this company since they make alot of promises about their great customer service and delivery times, while I currently havent had a single message of apology and am currently doubting I will receive my phone any time soon.

Reply from ChatandVision Ltd.
Good product, worst shipping
The product was incredibly easy to install and works as advertized. The problem is the shipping company chosen by ChatandVision: DHL. I wasn't there when they delivered my package and I had to drive all the way to the airport! Why not use UPS?

Reply from ChatandVision Ltd.
Failing delivery
Ordered my nexus 4 in august, the order has been "progressing" for three weeks now. Contacted customer service a week ago, did not get a reply yet.

Reply from ChatandVision Ltd.
Have not received the product.
The delivery service has not delivered, stating they were here but no one home on 3 occasions. No notice of delivery left and during one attempt in the evening we were home with two vehicles in the driveway, I would not use DHL ever They could use your customer service process for their delivery business.

Reply from ChatandVision Ltd.
Great product well wrapped, and excellent 1st time user quality.
PLANTRONICS AUDIO 655 DSP (Headphones and integrated Microphone)
I found this product fit for purpose and very easy to use just plug in and play, absolutely no adjustments to be made. I would recommend this product to anyone through this company. Brilliantly protected in a plastic box very secure and very difficult to get into.
Thank you.
I will shop with this supplier again for products like this and will recommend to anyone.
Indicator light for missed calls not working on both handsets
Both, the Dualphone 4088 and the Additional Handset are not working properly. There is an indicator light on the handset which should flash blue after missing a phone call. On both of the handsets is this very important feature not working!

Reply from ChatandVision Ltd.
Excellent
Delivery time was less than what was promised, product was delivered in an immense condition, also a free 60 min Skype credit as a gift. overall i am very satisfied with the service, and i wont hesitate to use this site again.
It works has it should
The phone is good quality and the time frame on delivering it was really fast.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







