Chasing Treasure Reviews 176

TrustScore 3 out of 5

3.0

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Rated 3 out of 5 stars

this could have been a better experience in my opinion if the customer service would have improved. they could have enticed me to buy more

Rated 5 out of 5 stars

Shipment was fast and jewelry box in perfect condition! I love that the drawers lock. Would love to have top lock too, as that is where the ring roll storage is. I think most women have more valu... See more

Rated 5 out of 5 stars

I have never ordered from Chasing Treasures but when I found the perfect jewelry box for my 16 year old I placed the order. I did not place the order until a few days before Christmas and selected... See more

Rated 2 out of 5 stars

wondering where my order is.....they mailed me a tracking number that for 4 days has said it is not in transit yet getting a little worried it won't make it for Chirstmas! Their customer tra... See more

Company details

  1. Jewelry Store
  2. Clothing Store

Information provided by various external sources

Our specialty is jewelry boxes, our mission is to exceed your expectations with a unique selection of quality gifts, a safe place to shop, the best value, easy returns and excellent customer service.


Contact info

3.0

Average

TrustScore 3 out of 5

176 reviews

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Rated 3 out of 5 stars

No gift message allowed?

For an online store that specializes in giftware, there should definitely be a way to enclose a gift card. The gift I ordered arrived very promptly, but the recipient had no idea who it was from. Fortunately I followed up. Good price and otherwise good service. Giftwrap (for an upcharge) would also be a nice option.

22 October 2014
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

I ordered a jewelry box for my 12 year old nieces birthday on somewhat short notice and requested to have the product shipped out asap in order for me to receive it in time. It was shipped the next day and was received 4 days after the order was placed. I was SO happy to have it before her birthday party.

16 September 2014
Unprompted review
Rated 5 out of 5 stars

Very satisfied .

I ordered it and paid extra for express shiping and I got the box in 3 days. Customer service responded fast to my questions and my husband loved his gift.

16 September 2014
Unprompted review
Rated 4 out of 5 stars

Nice Product

I ordered a wedding gift for my fiance and it was a very nice product. Unfortunately if arrived damaged. After multiple emails, I was able to have someone reply that I would receive a replacement. Now after a few days and multiple emails, I am still waiting on confirmation that a new box is on its way, hopefully in time for the wedding. As long as a receive my new box undamaged or a confirmation it was shipped out today or soon, then my experience would be 5 stars.

27 August 2014
Unprompted review
Rated 3 out of 5 stars

no one answers

Hi ,
I needed to exchange a jewelry box. The website boasts that "real people" answer calls. Well, how about no one answers the phone . They state to leave a message and they'll call back but no one returns calls either. I've made 3 attempts without success of getting my questions answered or receiving a call back.Therefore my only option is to GUESS how I can return and exchange an item

20 August 2014
Unprompted review
Rated 1 out of 5 stars

Where's my jewelry box?

So far you have been totally unresponsive, my money is gone and I have no idea where the goods are. They certainly aren't with me.

Would someone like to try to make a customer happy and tell me what's going on?

If not please cancel my order and refund my money.
Very sincerely.

24 July 2014
Unprompted review
Chasing Treasure logo

Reply from Chasing Treasure

Hello! Per our follow up conversations, your selection will be back in stock this month, and will ship as soon as it arrives. If there are any issues, we will notify you immediately. While we strive to keep our store-stock levels up-to-date, in some cases products that are shipped from a central facility can be depleted, and a purchase is made (like yourself) before we can update the product availability.

By way of explanation, we developed a system to link our email system with our "notes" section within each order. Clearly that is not working as well as we'd like, as our associate updated your order notes, but the email server did not pick it up and email you. We apologize for that and have since gone back to noting the order AND sending a separate email, until we can resolve the technical issue.

We appreciate your business and wish you all the best!

CustomerService

Rated 5 out of 5 stars

Website easy to navigate. Shipping prompt.

I sent my granddaughter a gift from your company and I was very pleased with the speed of delivery. The website is easy to use and I appreciate the quality of all wood products with quality craftsmanship.

21 June 2014
Unprompted review
Rated 5 out of 5 stars

What a beautiful piece!

This beautiful Mohagony armoire is well built and comes fully equipped with plenty of space for all the jewelry her heart desires. It even locks too! Makes for a great gift.

20 June 2014
Unprompted review
Rated 5 out of 5 stars

Excellent Service and product!

Not only was the jewelry box we ordered delivered a day early (!), it was exactly what I'd hoped it would be. Our 10 year old granddaughter loved it and it was the perfect gift for her in celebration of her first ballet recital. Thank you so much for excellent service and product!

2 June 2014
Unprompted review
Rated 4 out of 5 stars

much needed

this size jewelry box is a much needed item for apartment dwellers I love the size
because it fits on my dresser and I keep my most used items in it- I wish they would
have made the drawers with stoppers so they wouldn't fall out -- be carefull. I may have to send it back - I didn't have a chance to try it - but the drawers may be an issue.

31 May 2014
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING

When I was ordering they asked when you would like your order delivered. I said before May 31,2014. Received it within 5 days. Outstanding!

29 May 2014
Unprompted review
Rated 5 out of 5 stars

Style and Service at a Great Price !

My mahogany box was even nicer than expected-- simply beautiful. It also came at a great price, and was processed and shipped quickly. What more can I ask? Quality, style, great service and value... I would recommend Chasing Treasure to anyone!

28 May 2014
Unprompted review
Rated 3 out of 5 stars

find it funny when the survey comes before the product

Ordered a watch box for my fiance's birthday only a week ahead of time, so knew i was pushing it to receive an order on time. That was Sunday the 18th and have not heard from Chasing Treasures besides the email confirmation the first day. Went back onto the website recently and input my order number and date to get a tracking number. Have not heard back but it is Memorial Day weekend. Cannot yet ooh and ahh over the product quality.

25 May 2014
Unprompted review

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