Chase Evans Reviews 

2,784
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 506 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and dedication, often noting how agents go above and beyond to assist them. People frequently highlight the excellent service, clear communication, and prompt responses, which contribute to a smooth and efficient user experience. Many appreciate the personalized approach and expert guidance provided, especially during complex processes like property sales or tenancy renewals. However, some customers also noted issues with communication and responsiveness, often needing to repeatedly chase for updates or receiving no response to their inquiries. A few other people also felt that there were delays in deposit returns and problems with maintenance issues not being escalated promptly. These experiences suggest occasional inconsistencies in service delivery for a small portion of users.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, highlighting the responsiveness, efficiency, and... See more

Response time

People report positive experiences with response time, with many reviewers highlighting the promptness and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, diligence,... See more

User experience

Clients share positive opinions on user experience, with many reviewers highlighting efficient, responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

"I can't thank Ginny Pattni enough for their incredible support. She was always available to answer my questions, no matter how small, and consistently went above and beyond to make sure we felt comfo... See more

Company replied

Rated 5 out of 5 stars

The laws recently changed, and my Renewal coordinator, Kin, is so helpful and patient in explaining the key changes and their impact. Further, Kin not only let us know the market rate but also propose... See more

Company replied

Rated 5 out of 5 stars

Ms. Ginny Pattni from Chase Evans has impressed me with her utmost excellent professional services in selling my property. She is unbiased and provides all round services especially for property owner... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Chase Evans after our first sale falling through with another estate agent. Matthew was very communicative, available and helpful throughout. He went above and beyond to... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Rental Agency

About Chase Evans

Written by the company

Chase Evans is a full service real estate and lettings agency with seven offices located in London and staffed offices in Hong Kong, Singapore, Dubai and Kuala Lumpur.

Since 1998, we have provided expert advisory and consultancy services to property investors and developers in the UK market. As a reputable estate agency, we combine extensive local knowledge with proven expertise in residential lettings, sales, investment, and property management.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(2,784)

482 reviews in the last 12 months

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Rated 4 out of 5 stars

Good experience with Chase Evans property management

I’ve generally had a good experience with Chase Evans managing my property. Whether it’s tenant queries, repairs or the day to day management of the property, things have been dealt with properly and rent payments have generally been made on time.

Thank you too to Chanelle Da Silva Laires, who has always been helpful, responsive and keeps me updated whenever anything needs my attention.

Chanelle handles things professionally, and it’s reassuring knowing the property is being looked after properly. I’d happily recommend Chase Evans to other landlords.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Chase Evans is my property agent in the…

Chase Evans is my property agent in the UK taking care of my two properties in London. The property manager has been very professional, responsive and diligent in handling the tenant check out process of one of my properties. His response was very fast and the follow up has been quite thorough.

30 July 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for sharing your experience, Kelvin. We're thrilled to hear that our property manager has been professional and responsive during the tenant check-out process. We strive to provide reliable support and quality service to all our clients. If you have any further feedback, please feel free to reach out to us.

Rated 5 out of 5 stars

Great agency

Have been a tenant for over 5 years with Chase Evans and although some initial concerns around the turnover in property management which made complicated following up with matters I must say I am satisfied with their current level of attention, responsiveness ans care when it comes to any issues, questions or duties. Special mention to our property manager, Mint Mok and their sales manager, Immanuel Teferi.

6 August 2026
Unprompted review
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Reply from Chase Evans

Thank you for sharing your experience, Luca. We're delighted to hear that you are satisfied with our current level of service and support. We appreciate your kind words about Mint and Immanuel.

Rated 5 out of 5 stars

Kin Lee is fantastic

Kin Lee has helped me with renewing contract for the last few years - he is exceptional with reminders, general communication and follow ups.

5 August 2026
Unprompted review
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Reply from Chase Evans

Thank you for your kind words, Tara. We are thrilled to hear that Kin has provided you with exceptional reminders and communication. Our goal is to deliver reliable and professional service, and your feedback reassures us that we are on the right track. If you ever need further support, please feel free to reach out to us.

Rated 1 out of 5 stars

Two viewings, time wasted

My experience with Chase Evans was honestly horrible. They wasted a lot of my time and energy. I attended viewings for both flats in person. For the first one, everything seemed finalised, only for the landlord to suddenly decide to move in at the last second. After that fell through, they offered me a second flat, which I also went to view, but this time the landlord rejected my application because my salary wasn’t deemed sufficient, even though I had a guarantor lined up who would have covered the full cost of the property.

What was most frustrating is that the agency doesn’t seem to run a proper, thorough check on guarantors before submitting applications to landlords, so you end up finding out too late that your application is essentially dead in the water. On top of that, the landlords they work with seem unreliable and prone to changing their minds at the last minute, which makes the whole process even more stressful when you’re trying to secure a place to live on a timeline

2 August 2026
Unprompted review
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Reply from Chase Evans

Thank you for sharing your experience with us. We sincerely apologise for the frustration you faced during the process. Please reach out to us at customerservices@chaseevans.com so we can support you further.

Rated 5 out of 5 stars

Chase Evans - Porpery Manager M Mok

We have been working with Chase Evans for quite sometimes now especially with Mr Mint Mok who is our property manager. He is always been responsive, very patient and very efficient. Any issues are handled quickly and it is clear that he genuinely cares about looking after the properties. It has been a pleasure working with him and we really appreciate the excellent service he has provided to us so far.

5 August 2026
Unprompted review
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Reply from Chase Evans

Thank you, Valentina, for sharing your wonderful experience. We are thrilled to hear that our property manager has been responsive and efficient in addressing your needs.

Rated 5 out of 5 stars

We have peace of mind with Matthew handling our property portfolio

Matthew has been very proactive and efficient in solving the issue we had with the payment of Management fees. Thanks for Matthew’s top rated service as always. We have peace of mind with our property portfolio handled by Matthew.

5 August 2026
Unprompted review
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Reply from Chase Evans

Thank you for your kind words, Jacqueline. We are thrilled to hear that Matthew's proactive and efficient service has given you peace of mind with your property portfolio.

Rated 5 out of 5 stars

Kevin had kindly assisted me with…

Kevin had kindly assisted me with renting out a property very quickly. He was super quick with the paperwork and in responding to my questions which was so helpful. Even when I had to cancel at the end, he was very supportive and understanding.

3 August 2026
Unprompted review
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Reply from Chase Evans

Thank you for sharing your experience, Saniya. We're delighted to hear that Kevin provided quick assistance and was supportive throughout your process.

Rated 5 out of 5 stars

Great service from Justin

Great service from Justin. He was polite, kept reminding me of policy matters, assisted in tenant negotiation, and helped finalize the rent arrangement smoothly.

29 July 2026
Unprompted review
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Reply from Chase Evans

Thank you for your kind words, Roy. We're thrilled to hear that Justin provided you with reliable support and helped make the rent arrangement process smooth.

Rated 5 out of 5 stars

I highly recommend Chanelle Da-Silva

I highly recommend Chanelle Da-Silva. She helped in several occasions and was prompt in responding to my questions.

30 July 2025
Unprompted review
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Reply from Chase Evans

Thank you for your kind words, Papa sugar. We're thrilled to hear that Chanelle provided prompt support and assistance.

Rated 5 out of 5 stars

I was dealing with Chanelle De silva…

I was dealing with Chanelle De silva since more than 2 years ago she helped us a lot in sorting out the problems and good interactions
Sandeep arora

22 April 2026
Unprompted review
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Reply from Chase Evans

Thank you for sharing your experience with us, Satish. We're delighted to hear that Chanelle provided you with reliable support and helped resolve your issues over the past two years.

Rated 5 out of 5 stars

Amruta : Professional, Reliable and Always Helpful

We have had a great experience with Chase Evans, especially with Amruta. She has always been professional, friendly, and incredibly helpful. Amruta is always available whenever we have a question or need assistance, and she consistently goes above and beyond to resolve any issues quickly and efficiently.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Smooth operator

Huge thanks to Kevin Chidi for his help. He made everything smooth, stress-free and was always quick to respond to our questions no matter the day. Thanks!

25 July 2026
Unprompted review
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Reply from Chase Evans

Thank you for sharing your wonderful experience, Sam. We're thrilled to hear that Kevin provided you with smooth and reliable support.

Rated 5 out of 5 stars

Highly Recommended Letting Agent

We've recently moved into a new flat managed by Chase Evans at Pan Peninsula, and Kevin Chidi, our lettings agent, has been outstanding from the very beginning.

His professionalism and excellent communication have made the entire moving process smooth. He has always responded promptly, kept us informed, and been approachable whenever we've had questions.

What has stood out most is his reliability. If Kevin says he'll follow up on something, he does. He consistently follows through on his commitments, which has given us real confidence that we can rely on him.

Based on our experience so far, we would highly recommend Kevin Chidi and the Chase Evans team to anyone looking for a professional, responsive, and trustworthy letting agent.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

I dealt with Justin

I dealt with Justin. He was very diligent in following up to ensure we are informed of the contract renewal for our property and what steps were required under the new Tenancy laws. He also gave us good advice on what market rents are like and what could be a possible outcome for us few months down the line if we cancelled current tenancy and waited to get a new tenant. Excellent service.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

5 stars ⭐️ ⭐️⭐️⭐️⭐️ review to Mint Mok of Chase Evans

As a landlord, we have had the great pleasure of having Mint Mok as our Property Manager recently, managing all our properties and we have been extremely impressed with the level of service she has provided.

Mint is exceptionally responsive, efficient, and, most importantly, a genuine problem solver. She takes ownership of issues and follows them through to resolution, giving us confidence that our properties are in good hands.

We also greatly appreciate her patience, professionalism, and understanding. She always takes the time to keep us updated on our property matters and is willing to answer our questions promptly and thoroughly. Her proactive communication and dedication have made managing our properties a much smoother experience.

We are truly grateful for all of Mint's hard work and commitment, and we look forward to continuing to work with her for many years to come.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Kevin Chidi was fantastic throughout…

Kevin Chidi was fantastic throughout the entire process of helping us find our new flat. He is professional, knowledgeable, and clearly very experienced. His in-depth understanding of both the building and the local area made the whole experience much smoother and gave us confidence in our decision.

He also went above and beyond to coordinate and resolve the small challenges that came up along the way, making what could have been a stressful process feel seamless. We really appreciated his responsiveness and support throughout.

We are grateful for all of Kevin's help. I would highly recommend him to anyone looking for a reliable and experienced rental agent.

21 July 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for sharing your wonderful experience with us. We are thrilled to hear that Kevin provided you with professional support and made the process seamless. We appreciate your recommendation and wish you all the best in your new flat!

Rated 5 out of 5 stars

Very helpful and fast response from…

Very helpful and fast response from Amruta Satia.

20 July 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your kind words. We're thrilled to hear that you found our response quick and helpful. We strive to provide reliable and professional support to all our customers. If you have any further questions, please feel free to reach out to us.

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