Chase Reviews 

The Chase banking app is really good to use. It could be improved slightly but overall it is great when you are familiarised with it. My sister also uses the app for her saving. She told me she's delighted with the service by telephone, saying the call centre people are polite and efficient. Unfortunately the boosted interest rate on my Chase Savings ended after one year so I had to move my cash elsewhere to find a higher rate. I would have liked to stay with Chase Savings.

I like Chase as a bank, and its app and the service provided are very good. Sadly, as with most banks, once you become a customer and the initial benefits expire, as an existing customer you no longer have access to latest offers and therefore have to swap banks just to maintain benefit.

Love this bank, very easy to navigate. Excellent cash back opportunity

Every thing was fine until I closed the account, and the amount of silly mistakes trying to return my money was surprising.
It will make me think twice about taking out future accounts.
No need to call Chase as i have raised a complaint with you, and you haven't replied yet.

Absolutely avoid. Any transaction will potentially be blocked. You will need to call an ‘adviser’ who will singularly declare your account is frozen, awaiting review. Despite numerous text messages, calls nothing is done. Potentially, you will have no access to your money for weeks, if ever. I’m still waiting!!!!!

Used to be a great UK banking option, but they removed all of the good benefits such as cashback and the high interest savings account. There is no reason to use it now, so closed the account.

⭐ Extremely Disappointing Experience with Chase – 8 Days and Still No Answer

I am extremely disappointed with Chase and its unacceptable handling of my account. My account has been on hold for 8 days, and I still have not received a clear explanation or a proper update. Keeping a customer’s account restricted for this long without providing answers is completely frustrating and unacceptable.

My money is tied up, and I am being left in uncertainty without knowing when I will regain access to my own funds. Chase needs to understand that this situation can cause serious inconvenience and financial difficulties for customers.

I also expect Chase to address the financial impact of this delay. I am requesting appropriate interest or compensation for every day my account remains on hold, including the 8 days that have already passed, subject to the applicable terms and regulations.

Customers deserve transparency, timely communication, and fair treatment. I want a clear written explanation, an immediate resolution, and a fair response regarding daily interest or compensation for the time my money has been inaccessible.

This level of customer service is extremely disappointing, and I expect Chase to take responsibility for this situation and resolve it without further unnecessary delays.

They give with one hand and take with the other when it comes to interest.

Their app is also very slow when you search previous transactions.

The Chase has the potential to be a great bank account but its savings % rate of interest lets it down .

Overall I have greatly enjoyed being a Chase customer. The customer service has been excellent whenever I have had to contact them. Refunds from stores et c. are processed very quickly. Fee free overseas spending is fantastic. The 2% cashback is a nice bonus.

It's a shame that the only way it seems to find my physical card details (which are different from the digital card details) was by making a TfL journey using the physical card and then viewing the transaction details; it would be useful if this information was directly available in the app.

Similarly, the dummy card number shown on the receipt when making a digital card transaction is not shown when you go to that transaction in the Chase app; it only shows the actual number. Thankfully, Google Wallet does show the dummy number alongside the appropriate purchase, otherwise it would be difficult to do refunds or anything that requires a shop to check your card number (e.g. collecting tickets). I would suggest showing the dummy number in the transaction information in the app.

With some small changes like these, Chase could be even better.

Chase is really efficient and easy way to spend and save

In response to a survey request email I received (21/10/2026) from Chase, that I completed and was then automatically guided here after leaving the survey ....

Chase appears to place greater emphasis on attracting new customers than on retaining existing ones. As a result, I increasingly choose alternative providers to meet my needs.

I would recommend Chase Bank to anyone! It is lovely and hassle free and very convenient! Much better than a usual bank as they are available 24/7.

Thank you Chase Bank!

I opened current and savings accounts some years back on MSE recommendation.
It served me well, 1% cashback on purchases at home and abroad. Competitive interest rates on savings.
When limitations on cashback; fuel, transport, not abroad, were introduced I used chase less and less.
Savings rates fell below best buy rates.
When £1000 had to be maintained in savings before cashback on limited purchases is awarded I emptied my chase accounts. The accounts will be closed at the end of the fiscal year. The conditions to be met for 2% cashback to be awarded are no inducement to remain a chase customer.
What were useful are now clutter.

AVOID.AVOID.AVOID Customer service is shocking.

Avoid this bank at all costs - they will stop your transaction without notice at anytime. Their payments are never instant, always take 2 hours or more. They have customer profiling for fraud reviews because a person might not have name that is not inline with their policies or they are making your life difficult so you leave them. Their transaction flagging system has mind of its own and creates a back log for manual reviews and can take days. Never use this bank to make an instant payment to a friend or someone for service as payment will not go through immediately. If you do, you will be stranded for hours. Use high street banks or digital banks as they are instant. I am done with them!!

Great interest rate on flexible savings accounts. Opening accounts quick and easy. App and chat services excellent. So much better than most high street banks.

I enjoy the 2% cash back when I'm eligible. Also very useful when abroad.

I have been undated with messages from chase. Even though I don't have a card or a account any more. They are annoying. Leave me alone.

Been with Chase several years. The savings interest rates used to be market comparable for loyal existing customers a few years ago. For past two years at least the rates have been way below competition so I just don’t use them. Seems Chase is only interested in new customers and not retention of loyal existing ones..