Very reliable service from the visit to choose the recliner required to delivery. Called when then said they would, delivery guys Danny & Stuart called beforehand and were there at the times stated... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just an appreciation review for Billy who came to my Aunties house yesterday to demonstrate for her new bed Billy was very informative and explained everything very clearly to my Auntie who has lea... See more
Company replied
Jack & kieran excellent From a family run company. Delivered my chair extremely careful two charming men &very caring ,with a professional approach. Also Ed who came origin... See more
Company replied
Had a visit from this company today to look at riser/recline chairs. Their representative Joe was excellent Setup demonstration chair and explained everything I needed to know . Methodical in... See more
Company replied
Company details
Contact info
Charterhouse Mobility, 7-10 Ticehurst Yards, IP30 9PH, BURY ST. EDMUNDS, United Kingdom
- 01284 510 010
- info@charterhousemobility.com
- charterhousemobility.com
4.8
Excellent
344 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
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Great service and a good help by Joe
Great service and a good help by Joe
26 April 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review. We really appreciate your feedback and we hope that you'll be delighted with your new furniture.
Best regards,
The Charterhouse Team
Second review
Second review
Bed for my wife was delivered yesterday and what a difference it has made for my wife who is ill at the moment, she had the best nights sleep that she as had in weeks.
I would like to say a huge thank you to all the team at charterhouse for the excellent service, 5 stars is not enough.
Thank you so much from Ann and Don.
24 April 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for sharing your experience and taking the time to leave a second review following the delivery of your adjustable bed. We are thrilled to hear that your wife is benefiting from her new bed and is experiencing the best nights sleep she has had in weeks. It means a great deal to us all to know how happy you both are with the service we've provided.
With our best wishes,
From all at Charterhouse Mobility
Top class service! Highly recommend
I needed a new chair before my knee replacement so I booked in a demonstration for a chair. Ray came to see me who was brilliant in helping me select the right chair for me. He made me feel really relaxed and the entire process was really smooth. I could not recommend Charter House Mobility enough. Thank you very much for taking care of me.
13 April 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your lovely review! We're thrilled to hear that the service you've received has been top class and you would highly recommend us. We greatly value your comments and we know how much Ray will appreciate your kind words.
Thank you for choosing Charterhouse Mobility.
Best wishes,
The Charterhouse Team
Research for recliners chairs
Ed arrived this morning on time with a demo model chair
He was a first class instructor in the chairs and gave us a full briefing and demonstration which gave us confidence in the chairs he was professional friendly and very helpful in answering all our questions which made our decision easy in ordering 2 x chairs
There was never any pressure on us to purchase the chairs and he fully understood our needs
He was a credit to the company throughout and himself
very many thanks to him and the staff we spoke to on the phone as the were also friendly and helpful
John and Pamela
3 April 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for taking the time to leave such a lovely review! We know how much your feedback will mean to Ed and we'll certainly pass on your kind words to him. We're thrilled to hear how happy you have been with riser recliner chair demonstration and when dealing with our staff on the phone.
We trust that you'll be delighted with your furniture and if we can be of any assistance in the future please do not hesitate to get in touch.
Thank you for choosing Charterhouse Mobility.
Best wishes,
The Charterhouse Team
All questions were answered politely
All questions were answered politely. Sound knowledge of product. Made to measure dimensions. Professional visit. Expensive but will last with full warrenty.
Thank you for being so efficient.
30 March 2025
Unprompted review
Reply from Charterhouse Mobility
We greatly appreciate you taking the time to leave a review. We aim to provide the best possible service and products for our customers from start to finish and we trust that you be delighted with your new furniture.
Best regards,
From all at Charterhouse
Demonstration of Adjustable Bed.
A gentleman named Joe came to demonstrate an adjustable bed and stayed for a full two hours answering every question I had and taking care to ensure that any bed I might order would be the correct one for my needs.
Respectful, polite and friendly, Joe is a credit to the company
25 March 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your glowing review regarding your demonstration with Joe. We know how much it will mean to him to receive such lovely feedback and we'll certainly pass on your kind words.
At Charterhouse, we endeavor to provide the best possible service for our customers from start to finish and we trust that you'll be very happy with your new adjustable bed.
Best wishes,
The Charterhouse Team
We had a demonstration and fitting for…
We had a demonstration and fitting for a chair done by “Joe”
He was polite and professional throughout also answered all our questions.
We placed an order and if the end product and delivery are as promised we will be very satisfied.
John & Sandra
26 March 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review. We greatly appreciate you taking the time to share how polite and professional Joe was throughout your demonstration and answered all your questions. We trust that your be thrilled with your new riser recliner chair, and if we can be of any assistance in the future, please do not hesitate to get in touch.
Best regards,
The Charterhouse Team
A pleasantly enjoyable experience
Joe turned up at the correct time was exceptionally knowledgeable about his products and took his time to ensure everything was understood by me.
14 March 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review regarding your demonstration with Joe. We greatly appreciate you taking the time to share your experience and we'll be sure to pass on your kind words to Joe.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Joe was first class, puts needs first
Joe was a really pleasant person dealing with my elderly mum. Making sure the chair she wanted was going to be right for her needs.as she suffers with arthritis in back hips and knees, he was first class, he was honest and not pushy. His knowledge of the product and reasoning of different aspects of the product was outstanding. Thank you Joe
15 March 2025
Unprompted review
Reply from Charterhouse Mobility
We are thrilled to hear how pleased you are with the help you've received from Joe when choosing the most suitable chair for your mum's needs. We know that Joe will greatly appreciate you taking the time to leave such lovely feedback and we'll certainly pass on your kind words to him.
Thank you for choosing Charterhouse Mobility.
Best wishes,
The Team
I purchased the Henley chair back in…
I purchased the Henley chair back in 2021 and unfortunately an issue arose recently which involved some of the mechanical parts. Upon calling Charterhouse Mobility, I found their customer service team exceptional. They listened to me and problem solved and this will result in my chair being repaired this week. Great job and thank you.
11 March 2025
Unprompted review
Reply from Charterhouse Mobility
Dear Marie,
Thank you very much for taking the time to leave such wonderful feedback. At Charterhouse, our aim is to provide the best possible service for our customers and we're so pleased that you found the assistance provided by our customer service team to be exceptional.
With our very best wishes,
From all at Charterhouse
Great experience
Henry was friendly, helpful and incredibly knowledgeable. He made the process of buying mobility chairs very easy for my mum and he is an asset to the company.
11 March 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your 5 star review regarding the process of choosing mobility furniture for your mum with our demonstrator, Henry. We know that he will greatly appreciate your feedback and we'll be sure to pass on your kind words to him.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Team
Henrys visit
Had a visit today from Henry couldn't have been more helpful and efficient demonstrated perfectly. Also helpful office staff setting up appointment. No pressure to buy awaiting delivery eagerly thanks again
8 March 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for sharing such lovely feedback regarding your demonstration with Henry and when arranging your appointment with our office staff. We'll certainly pass on your kind words to them and we're sure you'll be delighted with your new furniture.
Best regards,
The Charterhouse Team
Chair demonstration
Joe visited today to demonstrate a chair for my mother.
Mum is in her late eighties and suffered a stroke 4 years ago. We had tried a few options of replacing a her old chair but nothing was really doing the trick. My wife contacted the company and a representative called Joe came to demonstrate the chair and options available. Joe should be commended for his level of customer care and service he spent a few hours going through all the options and nothing was too much trouble. We have purchased a chair and look forward to all the benefits it should bring to my mum.
26 February 2025
Unprompted review
Reply from Charterhouse Mobility
It's wonderful to hear how happy you are with the level of service you have received from Joe when helping you choose the most suitable furniture for your mother's needs and we trust that she will be delighted with her new riser recliner chair.
Thank you for Choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Good knowledge ,very helpful
Joe was a really pleasant person dealing with my elderly mum. Making sure the chair she wanted was going to be right for her needs.
1 March 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for sharing how pleasant, knowledgeable and helpful Joe has been when helping your mum choose the right chair for her needs. We trust that she'll be delighted with her new riser recliner chair and if we can be of any assistance in the future, please do not hesitate to get in touch.
With our best wishes,
The Charterhouse Team
Happy customer
A representative from the company came to the residential home and spent more than a couple of hours making sure my sister had the right chair with the right measurements and specification. He was very patient, and did what was needed in the situation. Prompt delivery and really happy with the quality of the chair as is my sister. Thank you Charterhouse Mobility
27 February 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review. We are thrilled to hear how happy you and your sister are with the level of service and quality of furniture she has received from us. We greatly appreciate you taking the time to share your experience and if we can be of assistance in the future, please do not hesitate to contact us.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Team
Thank you, Henry!
Henry, the representative was punctual, friendly, polite and very knowledgeable. Nothing was too much trouble as he demonstrated and explained how the recliner chair operated and would be made to measure for my husband. He answered all our queries: and he left, leaving us impressed with him and the product. We look forward to receiving the chair and hope it is as good as the one brought for the demonstration. Thank you, Henry!
22 February 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your kind words regarding your riser recliner chair demonstration with Henry. We know that he will greatly appreciate your feedback and we're sure you'll be delighted with your new furniture.
Thank you for Choosing Charterhouse Mobility.
Best wishes,
From all at Charterhouse
Henry was very pleasant and helpful I…
Henry was very pleasant and helpful I didn't feel under any pressure and I felt he was genuine and professional. He is a credit to your company.
23 February 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your lovely feedback regarding the demonstration with Henry. We'll certainly pass on your kind words to him.
Thank you for Choosing Charterhouse Mobility.
Best wishes,
The Team
Fantastic service from start to finish
The service was great from asking for someone to come out to quote to delivery of chair. Great communication. They said 4 weeks and chair was delivered in exactly 4 weeks. One very happy customer
22 February 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review! We endeavor to provide our customers with the best possible service from start to finish and we're thrilled to hear how happy you are with the service you've received from us.
Thank you for Choosing Charterhouse Mobility.
Best wishes,
The Team
No pressure.
I was looking for a proper chair for my wife as she has problems with her legs. I mailed Charter house on a Sunday and they made contact Monday. Ed came out and demonstrated a mobility riser recliner chair. He took measurements of my wife so the chair could be made to fit. The demonstration chair he brought with him actually fitted perfectly and she had instant relief. We were told between 3 & 8weeks for it to be built if we wanted one. We didn’t at any time feel pressured into buying if we had said no that would have been an end. The chair was ready in 4 weeks. The two gentlemen that delivered the chair ( Jack and Tom) were both very friendly and respectful of our property, they removed their shoes immediately after they entered the hallway. They made sure the chair was situated where we wanted it and made sure my wife was comfortable with it before they left. Although other reviews state they are pricey they are built to suit the individual, bespoke things cost more. The quality of the build is very good, being an engineer I obviously looked at it closely. I have noticed an improvement in my wife already. The best outcome I could have hoped for. I wouldn’t hesitate to recommend Charterhouse Mobility to anyone who needed mobility furniture.
Great job.
22 February 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for taking the time to leave such a lovely review. We are so pleased to hear how happy you are with the level of service you and your wife have received, from your demonstration with Ed, to the delivery of your wife's chair by Jack and Tom. We take great pride in providing our customers the best possible service and products, and it's wonderful to know that your wife is already benefiting from her bespoke riser recliner chair.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Excellent service from Joe
Excellent service, thorough demonstration by Joe. Very Satisfied. The company has been a pleasure to deal with overall.
22 February 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your kind words regarding the excellent service and thorough demonstration by Joe. We are so pleased to hear that it has been a pleasure to deal with us overall when choosing your bespoke furniture.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Team
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