Very reliable service from the visit to choose the recliner required to delivery. Called when then said they would, delivery guys Danny & Stuart called beforehand and were there at the times stated... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just an appreciation review for Billy who came to my Aunties house yesterday to demonstrate for her new bed Billy was very informative and explained everything very clearly to my Auntie who has lea... See more
Company replied
Jack & kieran excellent From a family run company. Delivered my chair extremely careful two charming men &very caring ,with a professional approach. Also Ed who came origin... See more
Company replied
I would like to highly recommend Danny & Wayne who work for Charterhouse Mobility & have fitted my new chair . They are polite & efficient and a most delightful pair & have clearly explained to me age... See more
Company replied
Company details
Contact info
Charterhouse Mobility, 7-10 Ticehurst Yards, IP30 9PH, BURY ST. EDMUNDS, United Kingdom
- 01284 510 010
- info@charterhousemobility.com
- charterhousemobility.com
4.8
Excellent
344 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
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Joe was great!
Joe was great!
Myself and my wife were looking for a new adjustable bed. Joe was very thoughtful and took his time explaining everything to us. We are both thrilled with the bed and look forward to it arriving soon.
4 September 2025
Unprompted review
Reply from Charterhouse Mobility
We're so pleased to hear your lovely comments regarding the demonstration with Joe. Thank you so much for taking the time to share with us how Joe was very thoughtful and took his time to explain everything, so that you were able to choose just the right adjustable bed for your comfort and support.
Thank you for choosing Charterhouse Mobility.
Best regards,
From all at Charterhouse
What a fantastic chair
What a fantastic chair. Everything from booking in my demonstration, to the demonstrator showing myself and my wife the chair options, to making the purchase was very professional, courteous, helpful and easy.
I have been uncomfortable in my old chair for quite some time and had found Charterhouse Mobility online. I was called and was schedule to have a demonstration with Henry. When Henry arrived he was polite, professional and really listened to the issues I was having and made suggestions that have helped ease my back pain.
I couldn’t be happier with the chair I have received. I would recommend CharterHouse Mobility to anyone wanting a comfortable chair to relive you of your aches and pains.
4 September 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your wonderful review! At Charterhouse Mobility, we are dedicated to providing our customers with a first class service, from the initial call, to the delivery of their bespoke mobility furniture. We are thrilled to hear how happy you are with your riser recliner chair and if we can be of service in the future, please do not hesitate to get in touch.
Best wishes,
The Charterhouse Team
Not worth the money
My friend bought a chair, extremely overpriced. The guy messured me and not the gentleman it was meant for. The gentleman is was meant for is extremely disabled and leans to the right. The guy who came even took pictures of him on his old chair. And as a mobility furniture, made to messure I thought there would of been extra support on the side he leans on but o no! Even the picture support doesnt support much. I've emailed twice only to be ignored.
28 April 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you for your comments on behalf of your friend. We have responded to your emails and also tried calling you, but unfortunately we haven't been able reach you on the number provided. Messages have been left asking you to call us when convenient, but as of yet, we've not heard back. We are always here to assist our customers in whichever way we can, so please do get in touch if your friend requires our help.
Best regards,
The Charterhouse Team
Oxford riser recliner
Ordered chair yesterday had Henry excellent caring kind very help ful went through every thing in great detail could not be happier even got 375.00 off my old riser recliner would recommend them to any one fantastic service Henry could not have been more caring and help ful thank you jo
28 August 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review. We are thrilled to hear that you could not be happier with the service you've received when choosing your Oxford riser recliner chair with Henry. We'll certainly pass on your kind words to him and we trust that you'll be delighted with your new furniture.
Best wishes,
The Charterhouse Team
Charterhouse bespoke riser chair
Great service by Joe answered all of my concerns with great product knowledge and demonstrated the chair answering my questions at the same time and taking measurements. Being disabled I was happy with the level of service anquality of a chair bespoke measured to fit me and for my comfort. Lovely materials to choose from. Very pleased all round.
21 August 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your 5 star review. We greatly appreciate you sharing how happy you are with the level of service you've received regarding your demonstration with Joe and the quality of our furniture. It's wonderful to know that with Joe's help, you've been able to choose your bespoke riser recliner chair that is made to measure and designed for your comfort.
If we can be of any assistance in the future, we are always here to help.
Best regards,
From all at Charterhouse Mobility
The experience was excellent
The experience was excellent, explained about everything and very helpful views. When I rang for an appointment, Adam asked if I minded a man coming to my apartment, first time ever being asked that question. I said no not at all.
Joe was very good.
13 August 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for taking the time to leave a 5 star review. Your feedback means a great deal to us all at Charterhouse and we're so pleased to hear that it was an excellent experience for you, from your initial conversation with Adam, to your home demonstration with Joe.
Thank you for choosing Charterhouse Mobility for your bespoke riser recliner chair. We trust that you'll be delighted with your new furniture.
Best regards,
The Charterhouse Team
Great Service
It was a smooth transaction from start to finish. Jack was helpful and explained how the chair worked, highly recommend this company..
31 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review. We're so pleased to hear how happy you are with the service you've received from Charterhouse. We make every effort to ensure that the entire experience is smooth from start to finish and we're thrilled that you would highly recommend us.
Thank you for choosing Charterhouse Mobility for your riser recliner chair and if we can be of assistance in the future, we are always here to help.
Best regards,
The Charterhouse Team
Lovely salesman Henry from CHARTER HOUSE MOBILITY
Lovely salesman Henry, who explained and actually gave a demonstration of how the chair worked.
The delivery man Jack was charming and went out of his way to deliver the chair and set it up very quickly as I had received a call from the doctors to see me this afternoon.
All very quick and charming service and would have no problem in recommending Charter House Mobility.
31 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your lovely review. We greatly appreciate you taking the time to share how pleased you are with the service you've received, from the chair demonstration with Henry, to the delivery and installation of your bespoke furniture by Jack. We'll certainly pass on your kind words to them and we are thrilled that you would recommend us.
Thank you for choosing Charterhouse Mobility.
Best wishes,
The Charterhouse Team
Super friendly and super helpful with…
Super friendly and super helpful with helping me find exactly what I need I couldn’t be happier with my new bed! It’s the best nights sleep i’ve had in years and has improved my life greatly!
12 June 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your wonderful feedback! At Charterhouse Mobility, our aim is provide our customers with the best possible service from start to finish and we're thrilled to hear that your bespoke adjustable bed has enabled you to have the best nights sleep in years!
Thank you very much for choosing Charterhouse and if we can be of assistance in the future, please do not hesitate to get in touch.
Best wishes,
The Team
Ray was brilliant
I was looking for a bed for my partners father. We booked an appointment to see Ray.
He was great and took care of us!
Thanks
22 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your lovely review! We really appreciate you taking the time to share how much Ray has helped when choosing a bespoke adjustable bed for your partner's father. We'll certainly pass on your kind words to Ray.
Best regards,
The Charterhouse Team
Amazing service from Ray
Met with Ray who was knowledgable, compassionate and explained everything thoroughly.
Really pleased with the professional visit
22 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your wonderful comments regarding the demonstration with Ray. We're so pleased to hear how happy you've been with the service provided and we trust that you'll be delighted with your new adjustable bed.
Best regards,
From all at Charterhouse Mobility
Absolutely brilliant service
Absolutely brilliant service. Joe the representative did a great demonstration, went over and above to get everything right for us. Would thoroughly recommend.
21 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you for your glowing review! We're thrilled to hear how happy you are with the service you've received and we'll pass on your lovely comments to Joe.
Thank you for choosing Charterhouse Mobility.
Best wishes,
The Charterhouse Team
I bought a bed for my dad
I bought a bed for my dad — the process was smooth from the first call with Tom to the final delivery. He’s very happy with his new bed 🙂 I’d definitely recommend them!
16 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your 5 star review! We are thrilled to hear how happy your dad is with his new adjustable bed.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Team
Great customer service and product
What a great service from salespeople to office staff. Positive experience in buying a riser recliner chair for family member. Good value for such amazing quality, attention to detail, and everything we wanted and needed. Thank you very much charterhouse
18 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your lovely review. At Charterhouse Mobility, we endeavour to provide our customers with the best possible service from start to finish and we are so pleased to hear that it has been such a positive experience for you and your family.
If we can be of assistance in the future, please do not hesitate to get in touch. We are always here to help.
Best wishes,
From all at Charterhouse Mobility
Ray came yesterday and worked hard to…
Ray came yesterday and worked hard to demonstrate the chair,and went the extra mile to accommodate us, and work within our budget.He made the purchase a pleasurable experience,thankyou Ray.
13 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for taking the time to leave a review regarding your riser recliner chair demonstration with Ray. We appreciate you sharing how Ray went the extra mile to accommodate you and made the experience of choosing your bespoke furniture a pleasurable one.
We trust that you'll be delighted with your new riser recliner chair and please do not hesitate to contact us if we can assist you in the future.
Best regards,
The Charterhouse Team
Great service from Ray
Received a great service from Ray. Very good product, I would highly recommend. Thanks Ray
13 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your feedback regarding the great service you've received from Ray. We aim to provide the best possible service and products for our customers and we greatly appreciate you choosing Charterhouse Mobility for your bespoke furniture.
Best regards,
From all at Charterhouse
Excellent and very proffessional demo from Ray
We had a demonstration visit to us from Ray for dual bed. He had a very pleasant manner, explained everything in detail and helped us to customise the bed to our specific needs. Thanks Ray
10 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your lovely review regarding the demonstration with Ray. We all greatly appreciate your feedback and we'll certainly pass on your kind words to Ray.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Team
Joe was very pleasant very helpful and…
Joe was very pleasant very helpful and obliging made the right choice.
9 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for taking the time to leave a 5 star review regarding your demonstration with Joe. We're so pleased to hear that you made the right choice and we're sure you'll be delighted with your new furniture.
Best regards,
The Charterhouse Team
Charterhouse and Ray were Excellent
Doing business with Ray has been very easy and smooth. He was able to identify what we need and ensure that all of our requirements were taken of.
Sublime customer service, every company needs a Ray. Excellent!
9 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you for your wonderful feedback regarding Ray. We know how much he will appreciate your kind words and we're so pleased to hear that with Ray's help, you've found the experience of choosing your furniture to be easy and smooth
Thank you for choosing Charterhouse Mobility.
Best wishes,
From all at Charterhouse
Henry
Item: Mobility bed
Henry was able to answer all our questions and was extremely knowledgeable about every part of the bed explaining how it works as he was constructing it in our kitchen. He talked us through what different parts of the bed were made of, the difference between memory foam and pocket sprung mattresses and what was more suitable for our needs and why. He took measurements and explained options to meet our personal needs and everything was put in writing for us to check before we signed to avoid later misunderstandings. Henry was friendly and helpful throughout the demonstration.
Everything was exactly as advertised on their website.
4 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for taking the time to leave a 5 star review regarding your adjustable bed demonstration with Henry. We strive to provide the best possible service for our customers from start to finish, and it's wonderful to know that with Henry's help, you've been able to choose the right mobility bed for your needs.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
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