Very reliable service from the visit to choose the recliner required to delivery. Called when then said they would, delivery guys Danny & Stuart called beforehand and were there at the times stated... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Just an appreciation review for Billy who came to my Aunties house yesterday to demonstrate for her new bed Billy was very informative and explained everything very clearly to my Auntie who has lea... See more
Company replied
Jack & kieran excellent From a family run company. Delivered my chair extremely careful two charming men &very caring ,with a professional approach. Also Ed who came origin... See more
Company replied
I would like to highly recommend Danny & Wayne who work for Charterhouse Mobility & have fitted my new chair . They are polite & efficient and a most delightful pair & have clearly explained to me age... See more
Company replied
Company details
Contact info
Charterhouse Mobility, 7-10 Ticehurst Yards, IP30 9PH, BURY ST. EDMUNDS, United Kingdom
- 01284 510 010
- info@charterhousemobility.com
- charterhousemobility.com
4.8
Excellent
344 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
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Charterhouse are amazing
Charterhouse are amazing.
We had Charlotte come over to demo the bed and she was amazing. She catered to our needs and helped us choose the perfect bed.
Would recommend their services to others :)
23 March 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your kind words regarding the furniture demonstration with Charlotte. We strive to ensure that every customer is fully informed and comfortable with their choice and it's wonderful to know that with Charlotte's help, you've been able to select the perfect bed for your needs.
Thank you once again for choosing Charterhouse Mobility and if we can be of assistance in the future, please do not hesitate to get in touch. We are always here to help.
Best regards,
The Team
Delighted to meet Henry
Delighted to meet Henry. He was knowledgeable and polite and very helpful. I look forward to receiving my bed in due course
21 March 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for taking the time to let us know how knowledgeable, polite and helpful Henry has been regarding your furniture demonstration.
We trust that you'll be delighted with your new adjustable bed and thank you again for choosing Charterhouse Mobility.
Best regards,
The Team
Outstanding service and product quality.
The staff were exceptionally helpful throughout the process and clearly knowledgeable about their products. The chair we ordered has made a significant difference for our family member, restoring a level of independence that had been difficult to maintain before.
The product quality is excellent and everything was handled smoothly from start to finish. Based on our experience, I would confidently recommend them to anyone looking for reliable mobility support equipment.
24 April 2025
Unprompted review
Reply from Charterhouse Mobility
We are very grateful for your 5 star review. The entire team at Charterhouse Mobility strives to provide the best possible service and products for our customers and it means a great deal to us all to know that we have achieved this for your family member and their bespoke furniture has helped to restore a level of independence for them.
We're delighted to hear that you would confidently recommend us and thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Ed and Adam good team
Ed and Adam were very helpful and considerate whilst delivering and setting up my new furniture and taking away mu old furniture. They went above and beyond expectations.
They demonstrated how the remotes work on mu raiser recliner chair. 10 out of 10 each
13 March 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for letting us know how pleased you are with the delivery and installation of your new furniture. At Charterhouse, our aim is to provide our customers with the best possible experience from start to finish and we're delighted to hear that the installation team went above and beyond your expectations.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Would definitely recommended
Aron was very professional and explained everything step by step and was very patient with my dad. Nothing was too much trouble and he was a really nice guy.
11 March 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review! We know how much Aron will appreciate your feedback and we'll certainly pass on your kind words to him.
Best regards,
The Charterhouse Team
Charlotte was amazing
Charlotte was amazing. Such a pleasant and highly professional young lady.
She knew everything about the chair she was demonstrating. So helpful and understanding. She left here with a sale.
Well done Charlotte.
11 March 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your wonderful feedback regarding your furniture demonstration with Charlotte. We really appreciate you taking the time to share how Charlotte's help and guidance have enabled you to select a riser recliner chair tailored specifically to your needs.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Charlotte was a pleasure to deal with.
Charlotte was polite, helpful, informative, patient and a credit to Charterhouse Mobility. On behalf of John.
3 March 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your lovely comments regarding the furniture demonstration with Charlotte and for taking the time to leave a review. We know how much Charlotte will appreciate your feedback.
Best wishes,
The Charterhouse Team
Bed finally ordered.....
Had an appointment with Henry from Charterhouse Mobility today.
Very professional but also very friendly, knowledgeable and helpful, which means I have finally ordered my bed. Thank you Henry for your help and patience...
9 March 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your lovely comments regarding your furniture demonstration with Henry. We're thrilled to hear that with Henry's help and knowledge you've been able to select your adjustable bed.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Joy at our new chairs!
We were visited today by Ray a new chair. We had a good experience with Ray who was informative and pleasant which led us to order not one but two new chairs.
Highly recommend!
8 March 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you for taking the time to leave a review regarding your furniture demonstration with Ray. We're delighted to hear that with Ray's help and knowledge you've been able to choose bespoke riser recliner chairs perfectly suited to your needs. We pride ourselves on offering tailored solutions, and we hope your new chairs will bring you exceptional comfort for years to come. Your feedback is truly valued!
Thank you for choosing Charterhouse Mobility
Best regards,
The Team
BUYERS BEWARE!
BUYERS BEWARE!
Charterhouse Mobility were fine until we had a complaint, after which the management were extremely rude and dismissive.
We purchased a bespoke reclining chair. However, my measurements were completely ignored as the foot riser does not extend sufficiently to support my legs and ankles. This further causes the seat to sag resulting in further bodily discomfort. At age 87, suffering from arthritis and in remission from cancer the discomfort is intolerable.
When we complained Charterhouse’s immediate response was ‘if you have a complaint contact the Ombudsman’s’. When we did they lied to the Ombudsman. They told them they had fully inspected the chair when their representative told us he had been given strict instructions to examine ONLY the loose back.
This has not only caused us financial hardship but been emotionally draining.
7 March 2026
Unprompted review
A Happy Mummy!
Today we had the pleasure of meeting Ray at our mothers to have a demonstration of the Charterhouse recliner chair.
Thoroughly impressed with the product. The patience and understanding from Ray led to us purchasing a chair!
Highly Reccommend! Brilliant!
25 February 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for taking the time to provide such lovely feedback regarding your mother's furniture demonstration with Ray. It's wonderful to know that with Ray's help, she has been able to choose a bespoke riser recliner chair. We'll certainly pass on your kind words to Ray.
We trust that your mum will be delighted with her new furniture and if we can be of assistance in the future, please do not hesitate to get in touch.
Best regards,
The Charterhouse Team
A very professional company and a great product.
I ordered a bespoke 2 seater recliner/riser sofa.
From the initial survey to today's delivery and installation I have received excellent professional and knowledgeable service. The customer service in the Head Office was first class and such a treat to speak to another person and not a chatbot.
The delivery was quoted as between 4 to 8 weeks and it came in 4 weeks, so very happy..
I am so pleased I have found this company
The sofa is wonderful, very well made and just right for me.
I have no hesitation at all in recommending this company.
25 February 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your wonderful review! At Charterhouse Mobility, it is our aim to provide our customers with the best possible experience, from the initial demonstration to the delivery and installation of your bespoke furniture. We're delighted to hear how pleased you are with the service you've received from us and we are always here to help if we can be of assistance in the future.
Best regards,
From all at Charterhouse
Reply from Charterhouse Mobility
Thank you very much for taking the time to leave 5 star review and for choosing Charterhouse Mobility for your bespoke furniture.
Best regards,
The Charterhouse Team
Excellent service.
Henry has been absolutely fantastic. Showed how to use, explain the use of the chair. Would highly recommend the company and service.
18 February 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your lovely comments regarding your furniture demonstration with Henry and the service you've received from Charterhouse Mobility. We're delighted to hear that you would highly recommend us!
Best regards,
The Charterhouse Team
Very comprehensive and informative
Very comprehensive and informative
We decided to replace both of our chairs
and were given a considerable discount.
14 February 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you for choosing Charterhouse Mobility. We greatly appreciate you taking the time to leave a 5 star review and we trust that you'll be delighted with your bespoke furniture.
Best regards,
The Charterhouse Team
Thank you for such courteous and…
Thank you for such courteous and considerate service offered by your representative, Henry, who explained everything. He brought a sample bed to show how it works, and I was able to try. I was very happy with the service I received. I would definitely recommend to others.
13 February 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review. We're so pleased to hear how happy you are with the service you've received from us and we know how much Henry will appreciate your wonderful feedback.
Thank you for choosing Charterhouse Mobility, and please do not hesitate to contact us if we can be of assistance in the future.
With our best wishes,
From all at Charterhouse Mobility
The delivery man rang me to ler me know…
The delivery man rang me to ler me know what time they would arrive .Upon arrival the delivery man introduced himself they both removed their shoes my new chair was all assembled within 10 _15 minutes all tested he then got me to sit in the chair explained all the controls & got me to try the chair out from the lady that first came out to ordering the chair was excellent it was also put down as urgent as im due to have a operation in the next two months it was all done & delivered in 6 weeks i cannot fault this company they are all so friendly im so glad i chose Charterhouse Mobility one happy customer 10/10
11 February 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for taking the time to share how pleased you are with the service you've received from Charterhouse. We aim to provide our customers with the best possible service from start to finish and we know how much our installation team will appreciate your lovely comments.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Very friendly people, excellent service
We bought a second hand scooter from the showroom Fantastic service, i emailed customer service to see if a handbook for the scooter could be sent out, this was posted the very next day. Would highly recommend
6 February 2026
Unprompted review
Charlotte was very polite and helpfull…
Charlotte was very polite and helpfull,she answered all our questions and gave us advice on the questions we didnt think to ask.
We would both be happy to recomend your company to any of our friends who may need your support in the future.
5 February 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review. We're so pleased that we've been able to assist you in choosing your bespoke furniture and It's wonderful to hear how polite and helpful Charlotte has been. We'll certainly pass on your kind words to her.
We greatly appreciate you recommending us to your friends and if we can be of assistance in the future, we are always here to help.
Best regards,
The Charterhouse Team
Aron was very helpful and medically…
Aron was very helpful and medically knowledgeable. It has been a very easy transition for my friend to purchase a bed.
5 February 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for taking the time to leave a review on behalf of your friend. We know how much Aron will appreciate your feedback and we're so pleased that with his help, your friend has been able to purchase their bespoke adjustable bed with ease.
With our best wishes,
From all at Charterhouse Mobility
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