Ordered charms and the had a promotion on where you ordered so many charms get a free bracelet then if you ordered over a certain amount you’d get a free watch.. charms and bracelet came but no watch... See more
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Review summary
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The ordering was easy. The delivery took a long, long time from China. I’m happy with the charms I got however I ordered a mystery bag of 10 charms as well and instead of the mystery bag I got a 3rd... See more
Company replied
Ordering was easy and I was informed of my order progress at every stage. Bracelet and charms were delivered promptly but I was disappointed that it wasn’t in a gift box. This is a Christmas gift and... See more
Company replied
my review is not 100% because there have not been any new charms. I have been making bracelets for my family for the last 2 months and finally started finding other sites to get different charms.
Company replied
Company details
Written by the company
Charms is an online store specializing in charms bracelets. Customers can choose bracelets in various colors like silver, gold, rose, or black, and then personalize them by selecting from a wide range of charms. Charms Official supports international shipping and offers different language options for a global audience.
Add charms to your bracelet and let it tell your story.
Written by the company
Contact info
Mercuriusweg 98, 2516AW, Den Haag, Netherlands
- contact@charmsoff.com
- charmsoff.com
Up To 30% OFF
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I wish I could give zero stars
I wish I could give zero stars. My order from Charmsoff arrived with several charms completely broken – links snapped, pieces falling apart right out of the box. It looked like it had been mishandled or was just poor quality from the start.
I've emailed their support multiple times requesting a refund or replacement, attaching photos and my order details as proof. Weeks later? Crickets. No response, no acknowledgment, nothing. They simply refuse to engage or honor any kind of return.
This isn't just bad service – it feels like outright ignoring customers once they've got your money. Save yourself the frustration and money: steer clear of Charmsoff. There are plenty of better jewelry sites that actually stand behind their products and communicate. Total regret.
18 December 2025
Unprompted review
Reply from Charms Official
Hello,
We are truly sorry to read about your experience and to hear that several charms arrived damaged. We completely understand how disappointing and frustrating this must have been, especially when the items were broken right out of the box 😔
This is absolutely not the level of quality or service we want to provide.
Please accept our sincere apologies if you felt ignored — this is never our intention. We would really like to review your case properly and help you find a solution, whether that is a replacement or a refund.
We would also like to reassure you that we respond to all customer emails within a maximum of 48 hours. Could you please confirm that your messages were sent to the correct support address?
📩 contact@charmsoff.com
If you contact us again with your order number and photos, our customer service team will prioritise your case and assist you as quickly as possible.
Thank you for taking the time to share your feedback. We truly hope to have the opportunity to resolve this for you.
Kind regards,
The Charms Team
Charms are lovely
Charms are lovely and well received by my grand daughters
25 December 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your lovely message 😊
We’re delighted to hear that the charms were well received and that your granddaughters loved them.
Thank you for your trust. If you ever need any assistance, our customer service team is always happy to help at
📩 contact@charmsoff.com
(reply within 48 hours).
Kind regards,
The Charms Team
fast delivery and excellent product 2…
fast delivery and excellent product 2 bracelets and 10 charms great price
23 December 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your great feedback 😊
We’re delighted to hear that you’re happy with the fast delivery, the quality of the products, and the great value of your bracelets and charms.
We truly appreciate your trust. If you ever need any assistance, our customer support team is always happy to help at
📩 contact@charmsoff.com
(response within 48 hours).
Kind regards,
The Charms Team
Beautiful bracelet and charms
Beautiful bracelet and charms, super quick delivery, would highly recommend.
25 December 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your kind words 😊
We’re delighted to hear that you love the bracelet and charms, and that the delivery was super quick.
We truly appreciate your recommendation and your trust. If you ever need any assistance, feel free to contact us at
📩 contact@charmsoff.com
(we reply within 48 hours).
Kind regards,
The Charms Team
Great product and selection
Great product and selection. Charms were compatible with our nomination bracelets and were easy to do ourselves with the little tool you get. All round great little products! Thanks
26 December 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your lovely feedback 😊
We’re delighted to hear that you enjoyed the product quality and selection, and that the charms were easy to fit using the tool provided.
We really appreciate your kind words and your trust in us. If you ever need any assistance, our customer service team is always happy to help at
📩 contact@charmsoff.com
(response within 48 hours).
Thanks again,
The Charms Team
Reply from Charms Official
Hello,
Thank you for your feedback 😊
We’re glad to hear that you’re otherwise happy with your order.
We’re sorry for the mix-up with the charm you received. If you’d like us to correct this, please feel free to contact our customer service team at
📩 contact@charmsoff.com
We reply within 48 hours maximum and will be happy to help.
Kind regards,
The Charms Team
Shocking service order 4/11 got 3 bare…
Shocking service order 4/11 got 3 bare bracelets with not charms saying they would follow, I hear nothing.., then when I email asking wear my charms are nothing!!!! Be very careful. This was a present for my daughter I’m devastated
21 December 2025
Unprompted review
Reply from Charms Official
Hello,
We are truly sorry to read about your experience and we completely understand how upsetting and disappointing this must be, especially as the order was meant to be a gift for your daughter 😔
Please accept our sincere apologies for the distress this situation has caused.
We’d like to clarify that when charms are temporarily out of stock, they can be shipped separately, but we are very sorry that you were not kept informed and that you did not receive a response as expected.
Please rest assured that we reply to all customer emails within a maximum of 48 hours. Could you kindly check that your message was sent to the correct email address?
📩 contact@charmsoff.com
If you contact us again with your order number, our customer service team will prioritise your case, check the status of the missing charms, and work with you to find a suitable solution.
Thank you for bringing this to our attention. We truly hope we can resolve this for you.
Kind regards,
The Charms Team
Still haven’t received my bracelet from…
Still haven’t received my bracelet from ordering on the 5th of Dec. I’m extremely disappointed. Their website says 3-5 business days shipping which is what I expected and it is FALSE!!!! This was supposed to be a really special gift for my niece moving out of the country and now I have nothing to give her before she leaves. The tracking says nothing about where my order is or when it will be here. I spent $60 and expect better. Awful customer service. I want my money back.
20 December 2025
Unprompted review
Reply from Charms Official
Hello,
We are truly sorry to read about your experience and we completely understand how upsetting this situation must be, especially as the bracelet was meant to be a very special gift for your niece 😔
Please accept our sincere apologies for the disappointment caused.
We understand your frustration regarding the delivery timeframe and the lack of clear tracking updates. This is not the level of service we aim to provide, and we are very sorry that this has impacted such an important moment for you.
We would like to look into your order as a priority and review your request for a refund. Please contact our customer service team directly at:
📩 contact@charmsoff.com
We reply to all messages within a maximum of 48 hours, and our team will carefully review your case and assist you with the next steps.
Thank you for sharing your feedback. We truly regret this experience and hope we can still resolve this matter for you.
Kind regards,
The Charms Team
I bought 4 charms they are absolutely…
I bought 4 charms they are absolutely beautiful. I would highly recommend and definitely be buying more
18 December 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your lovely feedback 😊
We’re delighted to hear that you find the charms absolutely beautiful and truly appreciate your recommendation.
We look forward to welcoming you again soon and helping you choose even more charms ✨
If you ever need assistance, our customer support team is always available at
📩 contact@charmsoff.com
(response within 48 hours).
Kind regards,
The Charms Team
I love the bracelet but I got one wrong…
I love the bracelet but I got one wrong charm, and three were missing. We got a card saying they were out of stock and that somebody will contact us for that, but that didn't happen. Refund would be a fair deal.
5 December 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you for your message. We’re very sorry to hear about the missing and incorrect charms, and we completely understand your disappointment 😔
We also apologize that you were informed someone would contact you and that this did not happen.
We’d like to review your order and offer you a fair solution, including a refund if appropriate. Please contact our customer support team at the address below, making sure to include your order number and details of the missing items:
📩 contact@charmsoff.com
Our team replies within a maximum of 48 hours and will be happy to assist you as quickly as possible.
Thank you for sharing your experience, and we hope to resolve this for you soon.
Kind regards,
The Charms Team
Beautiful jewellery 🤩
Hope my grand daughter will love these charm bracelets they are beautiful 😍
15 December 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your lovely comment 😊
We truly hope your granddaughter will love her charm bracelets — we’re delighted to hear you find them beautiful!
Thank you for your trust. If you ever need any assistance, our customer service team is always happy to help at
📩 contact@charmsoff.com
(we reply within 48 hours).
Kind regards,
The Charms Team
So far….not good
So far….not good. Ordered on the 22nd November and have not received any tracking updates. Emailed 2 days ago to follow it up - still nothing. Starting to think it’s a scam.
18 December 2025
Unprompted review
Reply from Charms Official
Hello,
We’re very sorry to hear about your concerns and we completely understand why this situation is frustrating 😔
Please rest assured that Charms Official is not a scam and that all orders are processed and shipped.
Regarding your email, we want to reassure you that we reply to all customer messages within a maximum of 48 hours. Could you please confirm that you contacted us via the correct email address?
📩 contact@charmsoff.com
If you reach out to us again with your order number, our support team will be happy to check the status of your order and provide you with an update as soon as possible.
Thank you for sharing your feedback. We hope to resolve this quickly and restore your confidence.
Kind regards,
The Charms Team
Order was missing items
The ordering was easy. The delivery took a long, long time from China. I’m happy with the charms I got however I ordered a mystery bag of 10 charms as well and instead of the mystery bag I got a 3rd blank bracelet that I hadn’t ordered (I ordered 2 bracelets, a number of charms and a mystery bag), I’ve emailed customer service and got no reply, no chance of getting it on time now for my 10 year olds Christmas presents and these bracelets were top of their list, very disappointed after such a long wait, I wouldn’t order again
15 December 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you for taking the time to share your experience. We’re truly sorry for the long delivery time and for the mistake with your order, especially as it was meant to be a Christmas present for your child — we completely understand how disappointing this must have been 😔
Regarding customer service, please rest assured that we reply to all emails within a maximum of 48 hours. Could you kindly check that your message was sent to the correct address?
📩 contact@charmsoff.com
If you contact us again with your order details, our support team will carefully review your case, verify the missing mystery bag, and work with you to find an appropriate solution.
Thank you again for your feedback. We regret that this experience did not meet your expectations and hope we may still have the opportunity to assist you.
Kind regards,
The Charms Team
RIP OFF SITE STAY AWAY
Ordered for a Christmas present 10 charms and the bracelet. No order update no tracking information used their site to do this. no reply also no reply from customer service - will be ringing bank in the morning for refund for a fraudulent site poor show STAY AWAY FROM THIS RIPOFF SITE.
7 December 2025
Unprompted review
Reply from Charms Official
Hello,
We’re very sorry to read about your experience and we completely understand your frustration, especially as this order was intended as a Christmas gift 😔
This is certainly not the experience we want for our customers.
Please be assured that Charms Official is a legitimate business, and delays or missing updates can unfortunately occur during busy periods. We also want to clarify that we reply to all customer emails within a maximum of 48 hours.
Could you please confirm that you contacted us via the correct email address?
📩 contact@charmsoff.com
If you reach out to us with your order details, our customer support team will be happy to review your case, provide an update, and work toward a solution as quickly as possible.
Thank you for sharing your feedback. We hope to have the opportunity to resolve this matter for you.
Kind regards,
The Charms Team
So disappointed I ordered on 28…
So disappointed I ordered on 28 November and still not received. I’ve emailed them twice and no reply. No phone number to contact them either!
15 December 2025
Unprompted review
Reply from Charms Official
Hello,
We’re truly sorry to hear about your disappointment and we completely understand how frustrating this situation must be 😔
Please accept our apologies if you felt left without support — this is not the experience we want to offer.
We do respond to all emails within a maximum of 48 hours. Could you please confirm that your messages were sent to the correct customer service address?
📩 contact@charmsoff.com
If you contact us again with your order details, our team will be happy to check the status of your delivery and assist you as quickly as possible.
Thank you for taking the time to share your feedback. We hope we can resolve this for you soon.
Kind regards,
The Charms Team
It's confusing in trying to exchange a…
It's confusing in trying to exchange a silver bracelet for a gold bracelet. I just gave up!
15 December 2025
Unprompted review
Reply from Charms Official
Hello,
We’re truly sorry to hear about your experience and we understand how frustrating this must have been 😔
This is certainly not the experience we want our customers to have.
We would really like the opportunity to help you and make things right. Please feel free to contact our customer support team at:
📩 contact@charmsoff.com
Our team always replies within a maximum of 48 hours and will be happy to assist you with an exchange or any other solution.
Thank you for sharing your feedback. We hope to be able to assist you and improve your experience.
Kind regards,
The Charms Team
Not easy to Assemble
Not easy to Assemble, no instructions .I'll send it back.
11 December 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you for your feedback. We’re sorry to hear that you found the assembly difficult.
We’d like to let you know that a step-by-step tutorial is available on our website showing how to assemble the bracelet and add the charms. That said, we completely understand if you prefer to return it.
Please contact us at contact@charmsoff.com
with your order number, and we’ll assist you with the return process and provide a solution as quickly as possible.
The Charms Team
Never got anything, ordered Nov 25th
Ordered Nov 25th....has not even been posted. Forget about asking anything by using their WhatsApp option as it's a robot, only automatic replies. Really disappointed as this was my treat that I'd saved up for and it looks like I won't be getting anything including my money back. I really wish I'd checked here first 🤬🤬🤬🤬
12 December 2025
Unprompted review
Reply from Charms Official
Hello,
We’re truly sorry to read your message and understand how upsetting this situation is, especially since this order was something you saved up for.
Please note that our WhatsApp is an automated assistant, which is why it only provides automatic replies. For all order-related issues, our customer support is handled by email. We reply to all emails within 48 hours, and we always offer a solution in case of delays, whether that is an update, a reshipment, or a refund. It’s possible that your message didn’t reach us or went to spam.
We kindly ask you to contact us directly at contact@charmsoff.com
with your order number so we can look into this immediately and help resolve the situation.
We sincerely apologize for the disappointment caused and hope we can still make this right.
The Charms Team
Customer service is absolutely garbage
Customer service is absolutely garbage, the website says the items are tarnish free and waterproof. False advertising, I reach out for replacement and they tell me they can’t help because of the time I placed my order. No wonder you can’t leave a review on their actual website.
Updated review based on their response:
It was delivered on oct 21, I reached out December 8th. Approximately 48 days of wearing the jewelry and it has tarnished that should help with the timeframe of how fast it tarnished.
7 December 2025
Unprompted review
Reply from Charms Official
Hello,
We’re really sorry to read your message and understand your frustration.
We would like to clarify that our charms are designed to be water-resistant and tarnish-resistant, but like all fashion jewelry, durability can depend on usage, exposure, and care. That said, we always aim to handle quality issues fairly and transparently.
Regarding your request, our support policies are based on the date of delivery, not the order date. If there has been any misunderstanding or if your case was not handled properly, we sincerely apologize — this is not the experience we want our customers to have.
Please contact us again at contact@charmsoff.com
with your order number and a brief summary of the issue. We respond to all emails within 48 hours, and we will review your case carefully to see what solution can be offered.
We regret that this situation left you disappointed and appreciate you taking the time to share your feedback.
The Charms Team
I puchased a charm and the item is poor quality
I puchased a charm and the item has fallen apart. I have tried to contact them without any joy, no response and there is only an email address
5 December 2025
Unprompted review
Reply from Charms Official
Hello,
We’re truly sorry to hear that your charm has fallen apart and that you haven’t received a response yet. This is certainly not the experience we want for our customers.
Please make sure you have contacted us at contact@charmsoff.com
. We reply to all emails within 48 hours, and we always provide a solution in cases of defective or damaged items. It’s possible that your message didn’t reach us or was filtered as spam.
Kindly email us again with your order number and, if possible, a photo of the charm. We’ll take care of this as quickly as possible.
The Charms Team
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