The delivery time given was not met so the item i purchased was not here in time for a birthday present which was very disappointing. When a replacement was sent out I finally received it nearly 2 we... See more
Company replied
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The delivery time given was not met so the item i purchased was not here in time for a birthday present which was very disappointing. When a replacement was sent out I finally received it nearly 2 we... See more
Company replied
Bought a necklace for my friend a few years ago with her children’s initials and date of birth on. She recently became a nanan so I bought her another disc with her granddaughter’s initials on and she... See more
Company replied
I ordered x3 key chains for my sister, my daughter and then one for me because I wanted to treat myself. The workmanship, the sentiment behind the gift is absolutely amazing and as soon as they arrive... See more
Company replied
Ordered an initial disc necklace a while back and unfortunately my baby snapped it. I emailed the company because I couldn’t see if I could just re order the chain rather than the whole combination ag... See more
Company replied
A small family business that creates handmade jewellery that will put a smile on their face. Each necklace or bracelet that we create is entirely unique to you, making it meaningful & a keepsake worth treasuring for life.
United Kingdom
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Love my heart charm bracelet with my Grandchildren named on the hearts. Thank you for your prompt service!

Reply from Charm Bear
Fantastic, beautiful product and certainly makes a great gift. Quick dispatch and excellent communication from the sellers shop. I brought one last year and didn’t hesitate to use the same place again ⭐️⭐️⭐️⭐️⭐️

Reply from Charm Bear
I bought this keychain for my partner to have with him when he is driving. We are Samoan, so to have personalised words in our culture that we understand is something so special. Thank you so much the keychain was perfect!!

Reply from Charm Bear
Absolutely beautiful. Great communication and speedy delivery. Ordered a present for someone else too I was that impressed.

Reply from Charm Bear
Beautiful personalised necklace, amazing customer service, speedy responses, and quick delivery. Honestly cannot recommend highly enough, truly a business that cares about your purchase and experience with them!

Reply from Charm Bear
My necklace was absolutely beautiful and I adore it. Customer service is brilliant. A fantastic company that I will happily purchase from again.

Reply from Charm Bear
I bought a sweet custom gift for my girlfriend through Charm Bear. My gift arrived late gowever Charm Bear and their customer service more than made up for it. They supported me through every step of the delivery until it arrived and i must say, their customer service is some of the best I've ever seen. As for quality of product it was wonderful and exactly what i was hoping for. Nothing but props to the team at Charm Bear, 100% would recommend buying from them, i know i most likely will again too.

Reply from Charm Bear
I accidentally added two of the same item I was hoping to purchase and emailed them wanting a refund and they got back to me immediately and were very polite as well as refunding me very quickly, great customer service

Reply from Charm Bear
I received my rose gold ones last week and I am so so happy with them. They are so much better quality than I was expecting! Haven’t had them long though so have no idea how they will wear! So far so happy though ☺️☺️ and having had a problem with my order (my fault 🤦♀️🤦♀️) the customer service was outstanding- prompt and polite and then problem was fixed immediately and money refunded in to my account in just a few days.
Definitely recommend to everyone considering

Reply from Charm Bear
Lovely keyrings which are well made and quite novel. I bought 4 for my family and they all loved them. Prompt delivery in time for Christmas.

Reply from Charm Bear
This keychain was my hubby’s favourite present this Christmas, he absolutely loved it

Reply from Charm Bear
Great customer service. Quick to respond to my query.

Reply from Charm Bear
Excellent keyring, lovely design and great quality.

Reply from Charm Bear
Amazing customer service. As my daughter has an Irish name they were able to inform me that they could spell her name correctly on the item before I ordered. The product is amazing and quality is also excellent. Would definitely recommend to others.

Reply from Charm Bear
I placed an order on the 8th December received an email to say the order had been shipped but provided no tracking number.
I still have not received my item and I have emailed multiple times one person told me it was delivered another said it's in the mail they can't track it for me as royal mail doesn't do that. I have received no help in finding my order at all.
Would not recommend this company

Reply from Charm Bear
What a wonderful company, I accidently put the wrong date on a charm, they responded promptly. Then I put the wrong colour down, emailed them and they altered this for me immediately. Friendly, warm, very helpful and professional team. Thank you- You turned what could have been a nightmare into a dream.

Reply from Charm Bear
I ordered a necklace (Christmas gift) early November. It is January 11 and I still haven’t received it. I’ve contacted the company and have sent back and forth 13 emails. They state it was received by me, but it was not. Then they said they will send another one, and it’s been 2 weeks, again no necklace. I will NOT order from them again.

Reply from Charm Bear
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