The delivery time given was not met so the item i purchased was not here in time for a birthday present which was very disappointing. When a replacement was sent out I finally received it nearly 2 we... See more
Company replied
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See what reviewers are saying
Bought a necklace for my friend a few years ago with her children’s initials and date of birth on. She recently became a nanan so I bought her another disc with her granddaughter’s initials on and she... See more
Company replied
I ordered x3 key chains for my sister, my daughter and then one for me because I wanted to treat myself. The workmanship, the sentiment behind the gift is absolutely amazing and as soon as they arrive... See more
Company replied
Ordered an initial disc necklace a while back and unfortunately my baby snapped it. I emailed the company because I couldn’t see if I could just re order the chain rather than the whole combination ag... See more
Company replied
Company details
Information provided by various external sources
A small family business that creates handmade jewellery that will put a smile on their face. Each necklace or bracelet that we create is entirely unique to you, making it meaningful & a keepsake worth treasuring for life.
Contact info
United Kingdom
- hello@charmbear.com
- charmbear.com
4.5
Excellent
599 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unique product
Unique product, for my wife with daughters names. High quality and prompt delivery recommended
13 December 2022
Unprompted review
Reply from Charm Bear
That's brilliant, Shayne! Thank you so much for this feedback. Have a wonderful Christmas! 🎄
I was so happy and thrilled with my…
I was so happy and thrilled with my purchase of the key rings for my grandchildren to give their parents!
I can't wait for Christmas day for them to see them!
So happy with the follow up service after my email!
Recived them in very good time!
Thank you so much!
6 November 2022
Unprompted review
Reply from Charm Bear
Thanks for your review, Lynn! Your review means a lot to us. Hope to see you again soon! Have a Merry Christmas. 🎄
Absolutely love the keyrings i ordered…
Absolutely love the keyrings i ordered for my daughter and son in law they will love them! So quick and beautifully packaged.
18 November 2022
Unprompted review
Reply from Charm Bear
Hiya Tracy! Your review means a lot to us. Hope to see you again soon! Have a Merry Christmas. 🎄
Brilliant company and service.
I loved the key rings I ordered. Service was excellent. I would like one myself 🙂. I will recommend Charm Bear to all my family and friends. They were so helpful and lovely people 🤗. Can't recommend them enough. Thank you.
1 December 2022
Unprompted review
Reply from Charm Bear
It's a joy to hear this, Kath! Thanks for sharing and choosing Charm Bear. 🙂
Beautiful gifts
Beautiful gifts. If you are looking for a truly unique present for someone this is the company for you. They are a small family business and definitely worth a look. The customer service is second to non and you definitely feel that your custom is appreciated. I would highly recommend the little ‘mummy’ keyring. I bought this for my daughter who is a new mum and she was thrilled. Thank you Charm Bear.
1 November 2022
Unprompted review
Reply from Charm Bear
Thank you so much for this awesome feedback, Kate! We hope to create more lovely pieces at a great value and excellent quality to get more happy customers like you. Thanks again and have a wonderful Christmas. 🎄
Really lovely necklace
Really lovely necklace. I wear it everyday. The delivery was quick too. I’d definitely buy again.
1 November 2022
Unprompted review
Reply from Charm Bear
Glad to know you liked your necklace, Becky. We hope to see you again soon! Have a Merry Christmas. 🎄
Excellent product, excellent service
Bought this for my daughter after seeing it advertised on tiktok, great value for money, it’s a Christmas gift and it’s beautiful, my daughter is gonna love it! It arrived quickly, and packaged beautifully.
3 December 2022
Unprompted review
Reply from Charm Bear
Hiya! This means a lot to us. Hope to see you again soon! Keep safe and have a wonderful Christmas. 😍🎄
Keyrings
I bought two keyrings and they are lovely I'm sure my daughter and partner will love them, they were well packaged and quick delivery, would highly recommend
19 October 2022
Unprompted review
Reply from Charm Bear
Thank you so much for this amazing feedback, Julie! We would love to see you soon again, and stay safe always! ❤
Great present for my Daughter
Daughter loved her keyring, with her boys on it, something special to carry around. Item was as described, good quality and arrived packaged well, definitely recommend.
8 November 2022
Unprompted review
Reply from Charm Bear
Thank you so much, Tina! Your review means a lot to us and we hope to see you buying again soon from our site. Have a wonderful Christmas!
Beautiful keyring for my daughter
Beautiful keyring for my daughter. Very well presented. Prompt delivery and really reasonably priced. I would highly recommend this company for that extra special gift 😀
15 November 2022
Unprompted review
Reply from Charm Bear
We really appreciate this fantastic feedback, Marie. We hope to see you again soon! Have a Merry Christmas.❤️🎄
What great service
What great service. Ordered 2 keyrings and forgot to put my house number in. The team at charm bear got in touch straight away. They kept me in touch with the progress on my order and when they arrived I was made up with them. Great quality 1st class customer service. Would highly recommend
27 November 2022
Unprompted review
Reply from Charm Bear
Hi there, Shawree! Thank you so much for this wonderful feedback! This helps us become more motivated in helping people find unique gifts for their families and loved ones! 💖
Delighted
Am a pensioners, so very worried about ordering on line, no need to staff were very kind nothing was too much trouble. Keyring absolutely beautiful so so pleased with it. Would not hesitate to recommend company. Again many thanks Catherine
21 November 2022
Unprompted review
Reply from Charm Bear
Hi there, Catherine! Thank you so much for this amazing feedback! Hope to see you again soon. 😊
The perfect gift
Ordering was easy, delivered online, my item was exactly as described and it was a great gift for my daughter with her kids names on the charms, I would definitely order from charm bears again
23 November 2022
Unprompted review
Reply from Charm Bear
So glad to hear this, Tanya. We're glad you loved your order. Hope to see you again soon! 💖
Too small.
Saw this whilst scrolling Google, thought the key fob was a great idea for a stocking filler. Arrived in good time but disappointed with the charm. Extremely small, could hardly see the name inscribed. Would not purchase from here again.
16 November 2022
Unprompted review
Reply from Charm Bear
Thank you for this helpful feedback, Louise! I'm very sorry to hear that you are disappointed with the size of our charm. This allows us to know more about where to improve. I hope we can serve you better in the future! Stay safe.
Love love LOVE Charm Bear!
Love love LOVE! So nice! I opted out of getting the dates on mine, and just did initials for
my husband and dog. The discs, chain, and engraving are beautiful. The discs are on the
bigger side, so if you want dainty discs I wouldn't recommend. I however, think they re the
perfect size! 100% recommend!
Ordering from the website was easy and enjoyable. So many options to choose from.
Shipping was fast and the packaging of the necklace was beautiful. The way it was packaged, ensured your necklace did not get tangled.
14 October 2022
Unprompted review
Reply from Charm Bear
Thank you so much for your wonderful review, Chandelle! We hope to see you again soon. ❤️
LOVELY CHARM KEYRING
I bought the charm bear keyring for my stepdaughter who's baby is due at Christmas. I am very pleased with the keyring, I had the baby's name engraved on the little charm. It is good quality, delivery was fast and I'm sure she will be delighted with it. Would recommend this company.
10 November 2022
Unprompted review
Reply from Charm Bear
Hiya Janet! Thank you so much for this amazing feedback! This helps us become more motivated in helping people find unique gifts for their families and loved ones! 🤩
Reply from Charm Bear
Thank you so much for your amazing review, Rose We hope to see you again soon. 💖
Great company and fantastic customer…
Great company and fantastic customer service always kept me up to date with my order and a great delivery service, and really lovely charms
28 September 2022
Unprompted review
Reply from Charm Bear
Thanks for this beautiful feedback, Clarke. We hope to see you again this Christmas season! 😍
Highly recommend
Highly recommend! The necklace I ordered was perfect! Customer support were wonderful also.
10 November 2022
Unprompted review
Reply from Charm Bear
Thank you so much for your amazing review, Christine! 💖 Thank you for trusting us. See you again soon!
Absolutely beautiful keyring
Absolutely beautiful keyring, extremely well made and super fast delivery. I would highly recommend if you want to buy a gift that extra bit special, or even a treat for yourself. x
1 November 2022
Unprompted review
Reply from Charm Bear
Hiya Heather! Thank you so much for this amazing feedback! Hope to see you again soon. 🤩
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