Charlies logo
Visit website

Charlies  Reviews 

59,708
•
TrustScore 5 out of 5

4.9

Outdoor Furniture Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 6,652 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the highly competitive pricing, noting that products are often much cheaper than those found at traditional garden centers or other online stores. Buyers also greatly appreciate the fast delivery service and the careful packaging that ensures fragile goods arrive safely in brilliant condition. People frequently mention the wide selection of quality items available, making it easy to find special presents and everyday goods. However, some customers also noted occasional issues with delivery delays or external carriers failing to deliver on the expected date. A few people additionally experienced receiving items that were either damaged, faulty, or not entirely suitable upon arrival.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great selection of items,... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrivals and secure packaging.... See more

Price

Reviewers mention positive feedback about price, consistently noting that products are much cheaper compared... See more

Quality

Consumers find quality to be positive, consistently expressing satisfaction with items arriving in brilliant... See more

Service

Reviewers highlight positive aspects of service, describing staff as nice and helpful with very fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All i'm going to say is Charlie's is AWESOME. First off they will NOT be beaten in price, I have tried and always end up ordering from Charlie's the same named products always cheaper than anywh... See more

Rated 5 out of 5 stars

Charlie’s are well organised and efficient, the products are excellent. The only downside is that they use Royal Mail who have consistently failed to deliver on the date given by Charlie’s. This is mo... See more

Rated 5 out of 5 stars

I’ve made several small online purchases from Charlie’s and I’ve found them to be very good price wise. They deliver quickly too, and it’s parcelled up really well, as everything I’ve bought is fair... See more

Rated 5 out of 5 stars

My experience with Charlie's was not the first and it will not be my last. On this occasion I was pleasantly surprised with my purchase it was well packaged and glad to know & see l that I do not hav... See more

Company details

  1. Outdoor Furniture Store
  2. Countertop Store
  3. Equestrian Store
  4. Lawn Mower Store
  5. Tool Store

About Charlies

Written by the company

At Charlies, customer satisfaction is at the heart of everything we do. As a family-run business with 8 stores across Wales and the borders, we've built our reputation on word of mouth and trust, continuously offering the highest standard of service at the best possible price. We know that creating this connection online is a little more difficult, so we partner with Trustpilot to hear directly from you.

Your reviews are vital to our ongoing growth and success. Not only do they help us to continuously improve, but they always put a smile on our team's faces - who love reading about how we help you make the most of your home, garden and outdoor space.

Thank you for helping us to be the best we can be! Get In Touch Shop Garden Furniture Shop Outdoor Living Shop Gardening Shop Home & Kitchen Shop Clothing Shop Footwear Shop Tools & DIY Shop Pets & Equestrian Shop Camping Shop Christmas Animated GIF

Our Company Values

Written by the company

We believe in fair pricing for every single customer, whether you're new or existing, so we do not offer one time discounts or flash sales.
Our friendly customer service team are always happy to help - whether in store, on the phone, on live chat, whatsapp or email - we're here!
We only sell products that we'd be happy to take home ourselves.
We offer a super simple, hassle-free returns process.

Our Delivery Promise

Next day, free delivery & premium services

We only partner with couriers that we believe will take care of our products, getting them to you safely, and quickly - just as if we were to deliver them to you ourselves. When your order is dispatched we'll let you know which courier it's coming with, provide you with a tracking number, and an estimated delivery date.

Contact info

Promotion box for Charlies

Free UK Delivery Over £75

We offer fast, tracked delivery with couriers you can trust.

4.9

Excellent

TrustScore 5 out of 5

60K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(59,708)

6,436 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

New wellies!

Charlies were very helpful on a telephone call,with good product information, and better price than other sites, completing my order on the same call.
Wellies arrived before estimated time scale and delivery by Royal Mail a bonus.
Excellent, as couriers rarely find my address.
Will definitely order again.
Well done Charlie’s. Many thanks

4 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look