First time ordering items from Charles & Keith. My order was good looked just how it was advertised, but My order took far too long to arrive, 12 days in total, then there was issues from the courier... See more
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Review summary
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Reviews shaping this summary
The bag is beautiful, i would buy again but i have rated this 3 because delivery was 12 days yet on the website it says 2 to 9 days, that was very inconvenient
Company replied
The bag is beautiful but the delivery took almost 2weeks. I would highly recommend but please do something about delivery time frame
Company replied
Overall, I am satisfied with the Charles & Keith brand. I ordered a bag because I liked its design and size. However, as it is a crossbody bag, the strap was too short for comfortable use. I had to... See more
Company replied
Company details
Written by the company
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
Contact info
United Kingdom
- charleskeith.co.uk
3.3
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the designs they make
Love the designs they make. I ordered the emiko flats in brown and they're gorgeous quality.
18 June 2026
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Very very bad customer service
Very very bad customer service. I ordered 2 bags from here and only received one. I contacted customer service and they emailed me a tracking link and thats all. I explained the situation but they have not replied to my emails.
9 June 2026
Unprompted review
Reply from CHARLES & KEITH
Dear Valued Customer,
We're sorry to hear about your experience. We can see that there is an ongoing email conversation regarding your order, and our team has responded with an update. We'll continue assisting you via email and work towards resolving this matter as soon as possible. Thank you for your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
No customer service for products that…
No customer service for products that have failed or have issues.
Purchased a bag last September and its already falling to pieces
Shocking quality and wouldnt use them again.
30 June 2026
Unprompted review
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand your disappointment.
Should further assistance be required, please reach out to us at customers@charleskeith.com. Our Customer Service team will be happy to look into this for you.
Best Regards,
CHARLES & KEITH Customer Service Team
I absolutely love the shoes and I am…
I absolutely love the shoes and I am delighted to have found this brand. I want to recommend it to my friends but I also don't want to share the secret :)
Seriously cool shoes at a very reasonable price for the quality and design. Go find out for yourself!
6 June 2026
Reply from CHARLES & KEITH
Dear Mrs R,
Thank you for your review and feedback!
We are absolutely thrilled to hear that you love your new shoes and are so delighted to have discovered our brand! It brings great joy to our team to know that you find our designs seriously cool and reasonably priced for the quality. We completely understand the temptation to keep a good fashion find all to yourself, but we appreciate your enthusiastic recommendation all the same!
Do reach out to us at customers@charleskeith.com for assistance if you require more help.
Have a wonderful day ahead!
Warmest regards,
CHARLES & KEITH TEAM
Misleading website
My mum ordered me a handbag from the Charles & Keith UK website on 16th June so that she could gift it to me on the 22nd - and it's still not arrived. As soon as she purchased it she got a tracking message for the purchase which was in Yuen Long! It's only just arrived in London on the 21st and still not delivered. Mis-marketing if you say UK website, pay in pounds and still comes from another part of the world. I can't comment on the quality of the bag as I don't have the yet!
15 June 2026
Unprompted review
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback.
We are truly sorry to learn about the delay in receiving your order and understand how disappointing it must have been, especially as it was intended to be a gift.
We sincerely apologise for the inconvenience caused by the longer-than-expected delivery time. We also appreciate your feedback regarding your expectations when ordering from our UK website, and we understand your concerns about the shipment's origin.
Please be assured that your comments have been shared with the relevant team for review, as we are committed to improving our service and customer experience.
Best Regards,
CHARLES & KEITH Customer Service Team
I purchased a Kora Metallic-Accent Moon…
I purchased a Kora Metallic-Accent Moon Bag, an Agatha Chain-Strap Shoulder Bag, and a pair of slingback kitten heels from Charles & Keith. I had a great experience with the products overall. The parcel delivery took around 4–5 days, which was slightly longer than expected, but still reasonable. The products themselves are excellent, and while the prices felt a bit on the higher side, the quality justifies the cost, making it good value overall.
28 December 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for your review and feedback!
We are absolutely thrilled to hear about your great experience with your new Kora Metallic-Accent Moon Bag, Agatha Chain-Strap Shoulder Bag, and pair of slingback kitten heels! It is wonderful to know that you found the products excellent and that the quality justifies the cost, making your purchase a good value overall.
However, we appreciate your note regarding the delivery taking around 4 to 5 days, which was slightly longer than you expected. We take your feedback seriously as we continuously work to enhance our logistics and shipping speed to provide a more prompt experience.
Do reach out to us at customers@charleskeith.com for assistance if you require more help.
Have a wonderful day ahead!
Warmest regards,
CHARLES & KEITH TEAM
I”ve bought several items from Charles…
I”ve bought several items from Charles Keith, order was delivered quick however my recent order has left me totally disappointed with the company. The customer service is unreliable and ecms global the delivery outfit is very very poor. One of the order is yet to be delivered even now. This company is unreliable. Not good for emergency purchase. They promised 1-3 days delivery but is over 10 working days. Don’t think myself and family will shop from them again.
9 June 2026
Unprompted review
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback and for your continued support of CHARLES & KEITH.
We are pleased to hear that your previous orders arrived promptly. However, we are truly sorry to learn that your recent experience did not meet your expectations due to the delivery delay and the level of customer service you received.
We understand how disappointing it is when an order takes significantly longer than expected, particularly when you were relying on the estimated delivery timeframe. Please accept our sincere apologies for the inconvenience caused.
Your feedback regarding both the delivery experience and our customer service has been shared with the relevant team for review, as we are committed to improving our services.
Best Regards,
CHARLES & KEITH Customer Service Team
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Overall experience - ⭐️⭐️⭐️⭐️✨
Quality - ⭐️⭐️⭐️⭐️⭐️
Delivery service - ⭐️⭐️⭐️
Customer care - ⭐️⭐️⭐️⭐️⭐️
Turnaround time - ⭐️⭐️⭐️⭐️⭐️
7 June 2026
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Beautiful bag,fast delivery 5*
6 June 2026
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Love the bag absolutely perfect
Love the bag absolutely perfect
Delivery was quick considering outside uk
9 June 2026
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
My item arrived intact and I was…
My item arrived intact and I was notified via email from leaving the warehouse to arriving at its final destination.
30 May 2026
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Poor delivery timing and lack of…
Poor delivery timing and lack of accurate information about delivery on site. I was shown that delivery time was 3-5 working days, it took way longer than that.
7 June 2026
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're sorry to hear that your order took longer than expected to arrive.
We understand how disappointing it can be when the actual delivery timeline does not align with the estimated timeframe provided. Your comments regarding both the delay and the delivery information shared on our website have been noted and shared with the relevant teams for review.
We appreciate your patience and thank you for bringing this to our attention.
Best Regards,
CHARLES & KEITH Customer Service Team
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Great experience and I love the product.
7 June 2026
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Good Quality but poor management
I ordered only two items. Both were shoes.
The first pair were excellent quality and fit well.
The second pair was the wrong item though.
7 June 2026
Reply from CHARLES & KEITH
Dear Valued Customer,
thank you for taking the time to share your feedback. We're pleased to hear that you were happy with the quality and fit of one of the pairs you ordered.
That said, we're sorry to learn that you received an incorrect item. We understand how disappointing this can be and apologise for the inconvenience caused.
If you still require assistance regarding this order, please reach out to our Customer Service team at customers@charleskeith.com with your order number and the email address used to place the order. Our team will be happy to assist further.
Best Regards,
CHARLES & KEITH Customer Service Team
It's been 2 weeks since I made the…
It's been 2 weeks since I made the purchase and my item hasn't been delivered
6 June 2026
Reply from CHARLES & KEITH
Dear Valued Customer,
We're sorry to hear that your order has not arrived as expected.
Please reach out to our Customer Service team at customers@charleskeith.com with your order number and the email address used to place the order. Our team will be happy to investigate the status of your shipment and assist you further.
Best Regards,
CHARLES & KEITH Customer Service Team
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