Walking into my kitchen late at night, opening my fridge door and being flooded with light! I didn’t fully appreciate just how bad my old fridge was until that moment! I had never heard of Charis bef... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got a Surprise from Charis partnered with EDF. They have sent a Parcel helping people with hot weather, Free Ice Tray, (I saved £2) Water Bottle (I saved £10) a plastic thermometer (saved £2... See more
Company replied
I had a really positive experience with Charis. Through one of their support schemes, I was able to receive a free washing machine and tumble dryer at a time when I really needed help. The proces... See more
Company replied
I was very pleased to be awarded the energy grant of £150 in 2025. Also then applied and was granted an updated appliance as my tumble dryer was 25 years old and no longer working. I really appreci... See more
Company replied
Company details
Written by the company
Charis aims to improve lives by providing support to those who need it via bespoke schemes that enable its clients to deliver their social responsibility commitments and commercial goals.
Contact info
Office 15B, Ground Floor, Westpoint, PE2 6FZ, Peterborough, United Kingdom
- 01733 421 021
- feedback@charis.group
- charisgrants.com
4.9
Excellent
435 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Charis
This is lovely to hear, thank you so much for your review.
I received my vouchers today in an…
I received my vouchers today in an email.
Went to post office to top up my gas and felt so embarrassed as the vouchers were in valid.
26 March 2026
Unprompted review
Reply from Charis
We are so sorry to hear this, please email us at feedback@charis.group, and a member of our team will advise you as to what we can do next.
Good service!
19 February 2026
Unprompted review
Reply from Charis
Thank you for leaving us your review, we always aim to deliver 5-star service, so if there is any way that we could improve our service, please do let us know.
My applications for a free fridge/freezer
My applications for a free fridge/freezer was handled and approved very quickly and the item was delivered to me only a few weeks later. I can't say better than that.
30 January 2026
Unprompted review
Reply from Charis
Thank you ever so much for taking the time to leave us a review, we are so pleased to hear that you are happy with your fridge freezer, and really appreciate your feedback.
"I would like to say a big thank you to…
"I would like to say a big thank you to the Let’s Talk Energy Fund. The application process was smooth, the team was very helpful, and I am delighted with my new fridge. It is a great help, thank you!"👍
22 March 2026
Unprompted review
Reply from Charis
What a wonderful review, thank you ever so much! We are so pleased that we could help and that you are enjoying your new fridge freezer, we will ensure that everyone who was involved in the process knows how much their work is appreciated.
Amazing service from start to finish
Amazing service from start to finish. Fully updated along the way and with no problems at all. Fitting service was 5 stars.
26 March 2026
Unprompted review
Reply from Charis
Thank you for your wonderful feedback! We are so pleased that you had such a positive experience with us and really appreciate you taking the time to leave a review.
Really kind and helpful
The company in Peterborough were so kind and helpful.
We have a very difficult address in the wilds of Scotland and it took 4 weeks hard work to sort it out.
A guy called Cris went above and beyond to help. The girls were lovely too. Thank you so much.
12 February 2026
Unprompted review
Reply from Charis
You are most welcome and it's lovely to know that we can get support to you, even if your home is in a remote location. Thank you for sharing your story.
They have been really helpful with…
They have been really helpful with things that I really needed and the support was amazing
26 March 2026
Unprompted review
Reply from Charis
How lovely to hear and thank you so much for leaving a review.
Walking into my kitchen late at night
Walking into my kitchen late at night, opening my fridge door and being flooded with light! I didn’t fully appreciate just how bad my old fridge was until that moment!
I had never heard of Charis before my utility company got in touch. Thank you seems too inadequate to cover my feelings of gratitude.
13 March 2026
Unprompted review
Reply from Charis
Thank you so much for sharing that moment. It means a lot to us to know that the help we provide means so much. Thank you.
No problem whatever
easy to apply for and very happy with my appliance
26 March 2026
Unprompted review
Reply from Charis
Wonderful to hear. Thank you so much for the review!
Easy and simple delivery driver where…
Easy and simple delivery driver where amazing.
16 March 2026
Unprompted review
Reply from Charis
That's great to hear. Thank you so much for your comments and review.
Amazing charity
Amazing charity
So very grateful for delivery and installation of a new washing machine
And removal of my old broken machine
All within 3 weeks of my application
I really can’t thank them enough
14 March 2026
Unprompted review
Reply from Charis
You are most welcome. We are so pleased we were able to help you with a new washing machine.
Reply from Charis
Thank you! We really appreciate you saying that and the 5-star review.
Presumptions blind the issue
The person I spoke to on the phone from charis sounded like she had presumptions and couldn't hear what i was saying becasue of it. She described the wrong items to be delivered and said that was what i'd chosen. It wasnt & it wasn't what was delivered later either.
4 February 2026
Unprompted review
Reply from Charis
Very sorry to hear there were some issues for you. I will pass on your feedback. Pleased to know that you did get the right items delivered.
Reply from Charis
Thank you so much for your review and so pleased you found our service so easy.
They were very informative and helpful…
They were very informative and helpful i wasn’t sure about something, they were there to answer to my question and reassure me.
Delivery was on time and they installed it soon as they delivered.
Very pleased with whole experience
3 March 2026
Unprompted review
Reply from Charis
Lovely to read the deliveries were on time and you were happy with the whole experience. Thank you for sharing your experience.
Let's Talk Energy Fund - Easy Application Process
Very easy to complete application which was answered within a short period of time. Very positive and helpful with detailed info and instructions resulting in delivery of appliances within 2 weeks.
18 February 2026
Unprompted review
Reply from Charis
Thank you so much for sharing your experience. We are so pleased you found the service easy and timely.
A great service overall.
25 March 2026
Unprompted review
Reply from Charis
Wonderful to hear. Thank you so much for your review.
Was so quick and easy to apply amd fast…
Was so quick and easy to apply amd fast response back
25 March 2026
Unprompted review
Reply from Charis
That's great to hear and thank you so much for your review.
Extremely helpful in my situation I…
Extremely helpful in my situation I could never afford appliances.
You made the application so easy and straightforward.
Goods were delivered efficiently and within 2 weeks of application.
Fantastic service to offer vulnerable and low income families.
21 February 2026
Unprompted review
Reply from Charis
We are so pleased we were able to help. Thank you so much for sharing your experience.
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