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Chards Coin and Bullion Dealer Reviews 

10,220
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,724 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and efficient delivery, often highlighting the secure packaging and prompt arrival of their orders. Many people appreciate the helpful and polite staff, who are described as professional and knowledgeable, making transactions smooth and pleasant. The products themselves are also well-received, with consumers noting the quality and variety available. However, some customers also noted inconsistencies in pricing when selling items back to the company, feeling that the application of rules sometimes led to outcomes that benefited the company. There were also occasional remarks about product condition descriptions not fully matching expectations and concerns about receiving multiple items of the same design when variety was anticipated.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting it as excellent, professional,... See more

Delivery service

Consumers find delivery service to be a positive experience, consistently praising its speed and efficiency.... See more

Product

Customers consistently note positive experiences with product, often praising the competitive pricing and the... See more

Price

People report positive experiences with price, with many reviewers consistently highlighting competitive and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their politeness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Chards for a few years now both to sell scrap metal or bullion and to purchase from them. They are polite and happy to help while offering great prices both for buying from and selling t... See more

Company replied

Rated 5 out of 5 stars

Being a relative newcomer to the metals market its really great to find a company that you can trust with great pricing, great delivery and all round great service. Trust is a real big thing these day... See more

Company replied

Rated 5 out of 5 stars

Chards are a great bullion dealer and one of the best, cheapest and fairest in the UK market. They are transparent upfront about what % premiums they charge and whenever Vat has been accounted for if... See more

Company replied

Rated 5 out of 5 stars

Used Chards many times now and they are always the same: competitive pricing, excellent comms and safe & secure packaging & delivery. One of my goto firms for bullion….oh, almost forgot the free sweet... See more

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Coin Dealer
  3. Gold Dealer
  4. Investment Service

About Chards Coin and Bullion Dealer

Written by the company

Why Choose Chards Coin and Bullion Dealer?

At Chards Coin and Bullion Dealer, we’ve been helping people buy and sell precious metals since 1964. Trusted by investors for over 60 years, we’re proud to be one of the UK’s most established and respected, family-run coin and bullion dealers.

We believe in doing things the right way! With honesty, integrity, and transparency at the heart of everything we do. Whether you're a first-time buyer or a seasoned investor, we’re here to offer expert guidance, competitive pricing, and outstanding customer service.

We’re proud to be full members of the London Bullion Market Association. A LBMA membership is a mark of trust held by only a select group of dealers worldwide. But what truly sets us apart is our friendly and knowledgeable team. Chards' is still very much a family run business, and we ensure our customers feel valued.

If you're looking for a dealer you can rely on, we’d love to help you on your precious metals journey.

Quick Links Our Mission Statement

Chards Coin & Bullion Dealer facilitate the buying and selling of investment bullion at exceptional prices, empowering our customers to make informed decisions.

As a family-run business offering transparency, fairness, and options for all, we are committed to exceeding the expectations of our customers and helping them build a brighter financial future.

Contact Us

Our Blackpool team is available for contact on weekdays between 9.30am and 4:00pm. You can reach us by calling 01253 343081 or by booking a showroom appointment.

Our Hatton Garden team operates slightly different hours on weekdays, opening at 10:00 am and closing at 4:30 pm. You can contact our Hatton Garden office by dialing 020 8149 9777.

You can also keep up to date with new releases and news by following our social media pages: Youtube, LinkedIn, X, Instagram, Facebook and TikTok.

Additional Information

Our goal at Chards has always been to inform, educate, and inspire investors and collectors of precious metals. We strive to achieve this by publishing factual articles, and video content.


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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4.8

All reviews

(10,220)

3,584 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All good 👍 thanks

All good 👍 thanks

1 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi John,

Thank you for your review.

We're pleased to hear that everything went smoothly and that you were happy with your experience.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Amazing Customer Service

I ordered a coin from Chards and to say that the customer service here is AMAZING is a major understatement. I am not in the UK, but have a person there that I have orders delivered to and so my payment was coming from outside the UK. I had some issues with the bank getting the funds there, and I was able to work with the Chards customer service team to get things worked out. They were extremely kind and helpful in providing me information to give to my bank and very, very patient with me. I cannot thank Chards enough for such a wonderful experience in purchasing this coin. THANK YOU!

1 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Patrick,

Thank you for your wonderful review.

We're delighted to hear that your experience with our team was such a positive one. We understand that international payments can sometimes be challenging, so we're especially pleased that our customer service team was able to assist you, provide the information you needed, and help keep everything on track.

Your comments about the team's patience, kindness, and support mean a great deal to us. We always aim to make the purchasing process as smooth as possible, regardless of where our customers are located.

Thank you for choosing Chards and for taking the time to share your experience. We look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

First time I have used this company

First time I have used this company, I usually use Hatton Garden Metals, will definitely use Chards again.
Overall very good service, two small negatives are the cost of delivery (not expensive, but a lot of bullion dealers are free delivery) and a printed receipt enclosed would be good as this saves time printing it off at home.
But otherwise definitely a very good price and definitely worth checking out before making a purchase, many thanks

25 June 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Paul,

Thank you for your review and for choosing Chards for your first purchase with us.

We're delighted to hear that you were pleased with the overall experience and found our pricing competitive. It's especially rewarding to know that we're being considered alongside your usual dealer and that you would happily use us again in the future.

We also appreciate your constructive feedback regarding delivery charges and printed receipts. Customer comments like yours are always valuable and help us understand what matters most to our customers.

We do charge postage separately from our product prices. This approach allows us to keep prices fair for customers who prefer to collect or store items with us, rather than including delivery costs for everyone.
We are aware that some competitors advertise “free delivery” by building the cost into their product pricing. While our postage is shown separately, we always aim to remain competitive overall when comparing total costs.

Thank you once again for your feedback and recommendation. We look forward to assisting you with your next purchase.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

A Good Experience in Blackpool!

I have been a customer of yours for many years and find you to be easy to deal with. On this occassion I was able to visit you in Blackpool on my way to the Lakes, as I am now disabled and deaf I have always found you to be very helpful in my dealings with you. This is much appreciated. Many thanks. You always deliver any orders on time.

19 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your excellent review and for your many years of support.

We're delighted to hear that you've always found Chards easy to deal with, and it was a pleasure to welcome you to our Blackpool office on your recent visit. We're especially pleased to know that our team has been helpful and accommodating throughout your dealings with us.

Providing a service that is accessible, reliable, and supportive for all our customers is very important to us, so your comments are greatly appreciated.

Thank you once again for your kind words. We're pleased that our deliveries continue to arrive on time, and we look forward to assisting you in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Terrific service and value.

The product was at a very good price compared to others. It arrived well (and discretely ) packaged and on time. Good communication throughout.

30 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're pleased to hear that you found our pricing competitive and that your order arrived on time, securely, and discreetly packaged. It's also great to know that our communication throughout the process met your expectations.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Never hesitate to call

Friendly, polite and efficient staff who are always happy and helpful in every way. With Thanks LC.

30 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Lorraine,

Thank you for your review.

We're delighted to hear that you've found our team friendly, polite, and efficient. Providing helpful service and making every customer feel welcome is something we take great pride in, so it's wonderful to receive feedback like yours.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Quick competitive service easy to…

Quick competitive service easy to navigate web site items dispatched quickly many thanks

6 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Tim,

Thank you for your review.

We're pleased to hear that you found our service competitive and our website easy to navigate. It's also great to know that your items were dispatched promptly and that the whole process met your expectations.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Very good prices

1 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi John,

Thank you for your review.

We're pleased to hear that you found our prices competitive. Providing great value alongside a reliable service is something we always strive for.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Excellent

Very professional. Completely trustworthy. I would definitely recommend Chards.

22 June 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're delighted to hear that you found our service professional and trustworthy. Building that trust with our customers is incredibly important to us.

We also appreciate your recommendation and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Chards competitive & helpful

Chards are not only competitive on price there website is easy to navigate and customer service operatives are always helpful.

1 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Valerie,

Thank you for your review.

We're pleased to hear that you found our prices competitive and our website easy to navigate. It's also great to know that our customer service team has been helpful whenever you've needed assistance.

We appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Service first class

Service first class. Everthing promised was fulfilled including delivery ,tracking , and price.

1 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Doug,

Thank you for your excellent review.

We're delighted to hear that everything was fulfilled as promised and that you were pleased with the service, pricing, delivery, and tracking updates. Providing a reliable and straightforward experience is something we always strive for.

We appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Another painless transaction

Another painless transaction. I was given the option to choose a dispatch date via an e mail link which was nice. The Royal Mail delivered it 2 days later as they sent it to the wrong delivery office.

6 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Edwin,

Thank you for your review.

We're pleased to hear that you've had another smooth and straightforward transaction with us. It's great to know that the option to choose a dispatch date was a useful feature and helped make the experience more convenient.

We're sorry to hear that Royal Mail sent your parcel to the wrong delivery office, but we're glad it still reached you safely.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Goods arrived as described no issues as…

Goods arrived as described no issues as previous orders have the same description

30 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi John,

Thank you for your review.

We're pleased to hear that your order arrived exactly as described and that you've continued to have trouble-free experiences with us. It's always rewarding to know that we're consistently meeting your expectations.

Thank you for your continued support, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Efficient process and efficient smooth…

Efficient process and efficient smooth transaction at at a fair price.

22 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Tony,

Thank you for your review.

We're pleased to hear that you found the process efficient and the transaction smooth from start to finish. It's also great to know that you were happy with the value we offered.

We appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 4 out of 5 stars

Very good service

Very good service, thank you very much

30 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Peter,

Thank you for your review.

We're pleased to hear that you were happy with the service you received and appreciate you taking the time to share your feedback.

As you've awarded us 4 stars, we'd be interested to know if there was anything we could have done differently to make your experience a 5-star one. Customer feedback helps us continue to improve.

Thank you for choosing Chards, and we hope to assist you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

I was first time buyer

I was first time buyer, but it’s good experience… prefer buying more in future…

30 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Bharamaji,

Thank you for your review.

We're delighted to hear that your first experience with Chards was a positive one. It's great to know that your purchase went smoothly, and we're pleased that we've made a good first impression.

Thank you for choosing Chards. We look forward to helping you with future purchases.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Excellent service

Excellent service, every time. Thanks

30 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're delighted to hear that you've received excellent service every time you've dealt with us. Consistency is something we strive for, so it's always rewarding to receive feedback like yours.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Thank you very much happy as usual…

Thank you very much happy as usual thank you

23 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Trevor,

Thank you for your review.

We're delighted to hear that you're happy with your purchase and that we've continued to meet your expectations.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great buying experience all round from…

Great buying experience all round from purchase to delivery.

30 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Ian,

Thank you for your review.

We're delighted to hear that you had a great experience from purchase through to delivery. Providing a smooth and straightforward service from start to finish is always our goal.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

First Class Service

This was my 2nd purchase from Chards and once again they delivered a first class service 10/10

1 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Robert,

Thank you for your excellent review.

We're delighted to hear that your second purchase with Chards was just as positive as your first. Knowing that we've once again delivered the level of service you expect is always rewarding for the team.

Thank you for your continued support and for the 10/10 rating. We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

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