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Chards Coin and Bullion Dealer Reviews 

10,571
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,851 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professional, friendly, and helpful staff who make interactions pleasant and efficient. People appreciate the high quality of products, often described as minty and exactly as described, alongside a great selection of new and used items. Reviewers frequently highlight the competitive and transparent pricing, often finding the company offers the best deals compared to competitors, with clear margins. The delivery service is also commended for being quick, secure, and well-packaged, ensuring items arrive safely and on time. However, some people mentioned dissatisfaction with product condition or packaging, citing concerns about items not being adequately protected during transit or specific product faults.

What people talk about most

Service

Consumers find service to be positive, consistently describing it as professional, efficient, and excellent.... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Product

Reviewers mention positive feedback about product quality, with many customers consistently receiving items... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting competitive and fair... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service once again as always. Crystal clear pricing even down to a declared margin over spot on the coins pricing chart. Live pricing so that the price constantly reflects market movements. A wi... See more

Company replied

Rated 5 out of 5 stars

Another comfortable purchase from a Top Bullion Dealer. A great selection of new and used coins from around the world to suit every need and desire. Friendly staff are always willing to help new cu... See more

Company replied

Rated 5 out of 5 stars

Excellent as ever. Only one draw back when ordering pre-owned CGT free pre-owned silver. It's a bit disappointing when you get the ordinary. Brittanias. When you could have bought the straight out. O... See more

Company replied

Rated 5 out of 5 stars

Chards handled my distant selling skilfully. Very caring and reassuring conversations with good process in place to ensure a safe and secure delivery to them.They definitely demonstrated value and... See more

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Coin Dealer
  3. Gold Dealer
  4. Investment Service

About Chards Coin and Bullion Dealer

Written by the company

Why Choose Chards Coin and Bullion Dealer?

At Chards Coin and Bullion Dealer, we’ve been helping people buy and sell precious metals since 1964. Trusted by investors for over 60 years, we’re proud to be one of the UK’s most established and respected, family-run coin and bullion dealers.

We believe in doing things the right way! With honesty, integrity, and transparency at the heart of everything we do. Whether you're a first-time buyer or a seasoned investor, we’re here to offer expert guidance, competitive pricing, and outstanding customer service.

We’re proud to be full members of the London Bullion Market Association. A LBMA membership is a mark of trust held by only a select group of dealers worldwide. But what truly sets us apart is our friendly and knowledgeable team. Chards' is still very much a family run business, and we ensure our customers feel valued.

If you're looking for a dealer you can rely on, we’d love to help you on your precious metals journey.

Quick Links Our Mission Statement

Chards Coin & Bullion Dealer facilitate the buying and selling of investment bullion at exceptional prices, empowering our customers to make informed decisions.

As a family-run business offering transparency, fairness, and options for all, we are committed to exceeding the expectations of our customers and helping them build a brighter financial future.

Contact Us

Our Blackpool team is available for contact on weekdays between 9.30am and 4:00pm. You can reach us by calling 01253 343081 or by booking a showroom appointment.

Our Hatton Garden team operates slightly different hours on weekdays, opening at 10:00 am and closing at 4:30 pm. You can contact our Hatton Garden office by dialing 020 8149 9777.

You can also keep up to date with new releases and news by following our social media pages: Youtube, LinkedIn, X, Instagram, Facebook and TikTok.

Additional Information

Our goal at Chards has always been to inform, educate, and inspire investors and collectors of precious metals. We strive to achieve this by publishing factual articles, and video content.


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

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4.8

All reviews

(10,571)

3,658 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Having placed a couple of random orders…

Having placed a couple of random orders and the team were able to consolidate them to one shipment and one post cost and arrange the day for delivery (signed for).Having looked around for best Britannia price, peer to peer, auction sites etc etc and came back to Chards again as the best, so will not be wasting my time in the future and just go straight to Chards. pricing even tells me how much over
Spot I am paying.

4 August 2026
Unprompted review
Rated 5 out of 5 stars
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're delighted to hear that your experience was smooth and straightforward from start to finish. Providing an easy and hassle-free service is something we always strive for.

We appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Err...I could say something really…

Err...I could say something really positive but I don't think a human being is involved in this conversation.
G'day.

31 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Michael,

Thank you for your review.

We can assure you there are very much real people behind Chards, and the team genuinely appreciates every customer who takes the time to leave feedback.

Thank you for taking the time to share your thoughts.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

I have a long history with Chards and…

I have a long history with Chards and am more than satisfied with them. In the past I did try a couple of other dealers or high pressure salesman as they turned out to be but quickly returned to Chards.
Their website is full of useful information that helps you guide your purchases and actually teaches you about the coins history, value, metallurgy etc.
If you haven't tried Chards you are missing out especially as I find they're the cheapest about.
Find them on YouTube and see Lawrence, the company owner teach both the experienced and newbie alike about all things precious metal.
Out of 10 I would give them 11 and its very deserved. I hope people will find this review useful. All the best, Graham.

30 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Graham,

Thank you for your glowing review and for your long-standing support of Chards.

We're delighted to hear that, after trying other dealers, you continue to return to Chards. Building lasting relationships with our customers through fair pricing, knowledgeable service, and a straightforward approach is something we take great pride in.

It's especially rewarding to know that you find our website informative and useful, not just for purchasing but for learning more about coins, precious metals, and their history. We're also pleased that you've enjoyed our YouTube content and found it valuable, whether you're an experienced investor or just starting out.

Comments like "11 out of 10" are a tremendous compliment and mean a great deal to the whole team.

Thank you for taking the time to share such detailed feedback and for recommending Chards to others. We truly appreciate your support and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

I had some coins to sell back to…

I had some coins to sell back to Chards, i had never sold back before, so i called up to see how simple it might be. I got Thimothe on the call, very professional. he gave me the options, a courier could call with a box at my convenience on a saturday, and then collect the box on the following Monday, (am or pm). I could call up when the box had left me to agree the spot price, or alternatively take a gamble on the price when Chards received the box on the following day.

Simple.

Thanks Chards, Thimothe did you proud.

6 August 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Tom,

Thank you for your excellent review.

We're delighted to hear that your first experience selling back to Chards was such a positive one. We understand that selling precious metals can feel unfamiliar if you haven't done it before, so it's great to know that the process was clearly explained and straightforward from the outset.

We'll be sure to pass your kind comments on to Thimothe, who will be pleased to hear that his professionalism and guidance helped make the experience so smooth. It's also great to know that the collection options and pricing process gave you the flexibility you needed.

Thank you for your support and for choosing Chards. We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Chards replied quickly explaining about…

Chards replied quickly explaining about the problems with international shipping. (they have only domestic / internal UK business)

6 August 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're pleased to hear that our team was able to respond quickly and explain the situation regarding international shipping. While our services are primarily focused on the UK market, we always aim to provide clear and helpful information so customers can understand the options available to them.

We appreciate your feedback and thank you for considering Chards.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Good service

Good service. Delivery date as promised.

6 August 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're pleased to hear that your order arrived on the promised delivery date and that you were happy with the service you received. Providing a reliable experience and keeping our commitments to customers is something we always strive for.

We appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Brilliant in all respects

I have used Chards numerous times and have always found their service, product range and customer care superb. This purchase was no different, website was easy to use, found what I wanted easily, pricing was excellent, shipping was inexpensive, in fact for a 48hr insured shipping was obviously subsidised as in the past for a similar order from a different dealer I would have paid much more. Oh, and I got a fractional Blackpool Rock as well!

6 August 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your excellent review.

We're delighted to hear that you've continued to enjoy superb service, a wide product range, and excellent customer care when shopping with Chards. It's great to know that you found the website easy to use, were able to quickly find what you were looking for, and were pleased with our pricing and delivery service.

We're also pleased that you recognised the value of our insured delivery options, and of course, we're glad the complimentary piece of Blackpool rock was enjoyed too!

Thank you for your continued support. We look forward to helping you again with your future purchases.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great website and service

Great website and service. Very easy to buy from the website for delivery or to collect. Friendly and helpful staff if you need to telephone with any questions/queries

19 May 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Julie,

Thank you for your review.

We're delighted to hear that you found our website easy to use and that you were happy with both our service and collection options. It's also great to know that our team was friendly and helpful when you got in touch with questions.

Providing a straightforward buying experience backed by knowledgeable customer service is something we always strive for.

Thank you for choosing Chards, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Martin,

Thank you for your review.

We're delighted to hear that you found our service quick and reliable. Providing a smooth, efficient experience that our customers can depend on is something we always strive for.

We appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great price

Great price. Very fast delivery.

31 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're delighted to hear that you were pleased with our pricing and the speed of delivery. Providing great value alongside a fast and reliable service is something we always strive for.

We appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Recommended

As usual, fast, efficient, no problems.

31 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Laurie,

Thank you for your review.

We're delighted to hear that you've once again experienced the fast, efficient service you've come to expect from Chards. It's always rewarding to know that everything went smoothly and without any issues.

Thank you for your continued support, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great service

Great service, I ordered 2 days ago, and order turned up exactly as said it would. Even had a call to confirm address, very well done. Will use again.

6 August 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Paul,

Thank you for your review.

We're delighted to hear that your order arrived exactly when expected and that everything went smoothly. It's also great to know that the call to confirm your address was appreciated, as we always want to ensure orders reach our customers safely and without delay.

Thank you for your support. We're pleased to hear you'll be using Chards again, and we look forward to helping you in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

I really like buying from here

I really like buying from here, trustworthy, straightforward and good prices. I will continue to be a customer well into the future.

5 August 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your excellent review.

We're delighted to hear that you enjoy buying from Chards and that you've found us trustworthy, straightforward to deal with, and competitively priced. Building long-term relationships with our customers is something we take great pride in, so it's especially rewarding to know that you plan to continue choosing Chards in the future.

Thank you for your continued support, and we look forward to helping you again for many years to come.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great service Great price

Great service Great price

30 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Graham,

Thank you for your review.

We're delighted to hear that you were pleased with both our pricing and the service you received. Providing great value alongside a smooth and reliable experience is something we always strive for.

We appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

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