Banner for Chards Coin and Bullion Dealer

Chards Coin and Bullion Dealer Reviews 

10,425
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 3,808 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting efficiency and ease of transactions. Many highlight prompt and secure delivery, with items arriving well-packaged. Reviewers frequently commend the competitive pricing, often finding the best deals. The staff are consistently described as helpful, professional, and pleasant, making interactions positive. However, some people mentioned issues when selling items back, experiencing price reductions due to presentation box condition or being unable to use the current market price, instead being held to a previous day's lower valuation.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, efficient,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast, prompt, and efficient... See more

Product

Reviewers mention positive feedback about product, highlighting the excellent condition of coins and bullion... See more

Price

People report positive experiences with price, consistently finding competitive and attractive pricing... See more

Staff

Customers consistently note positive experiences with staff, frequently describing them as friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication via email updates on despatch etc. Good despatch time and packing. With the current sale offer the 50 oz of silver coins was over £300 less than Bullion by Post price. Just receive... See more

Company replied

Rated 5 out of 5 stars

Great deal again for Sovereigns, shipped on time and packaged well. Chards have actually listened and presented the two coins I ordered in separate slips removing the potential damage that could have... See more

Company replied

Rated 5 out of 5 stars

Always the cheapest on the market! And the customer service is excellent. Prompt replies to questions, the ability combine postage on split Orders, and just generally a "safe pair of hands" in all my... See more

Company replied

Rated 5 out of 5 stars

Having left a number of reviews on Chards all saying how excellent they where there is not a lot more to say. The only issue is the Blackpool office could be more generous with the complimentary sw... See more

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Coin Dealer
  3. Gold Dealer
  4. Investment Service

About Chards Coin and Bullion Dealer

Written by the company

Why Choose Chards Coin and Bullion Dealer?

At Chards Coin and Bullion Dealer, we’ve been helping people buy and sell precious metals since 1964. Trusted by investors for over 60 years, we’re proud to be one of the UK’s most established and respected, family-run coin and bullion dealers.

We believe in doing things the right way! With honesty, integrity, and transparency at the heart of everything we do. Whether you're a first-time buyer or a seasoned investor, we’re here to offer expert guidance, competitive pricing, and outstanding customer service.

We’re proud to be full members of the London Bullion Market Association. A LBMA membership is a mark of trust held by only a select group of dealers worldwide. But what truly sets us apart is our friendly and knowledgeable team. Chards' is still very much a family run business, and we ensure our customers feel valued.

If you're looking for a dealer you can rely on, we’d love to help you on your precious metals journey.

Quick Links Our Mission Statement

Chards Coin & Bullion Dealer facilitate the buying and selling of investment bullion at exceptional prices, empowering our customers to make informed decisions.

As a family-run business offering transparency, fairness, and options for all, we are committed to exceeding the expectations of our customers and helping them build a brighter financial future.

Contact Us

Our Blackpool team is available for contact on weekdays between 9.30am and 4:00pm. You can reach us by calling 01253 343081 or by booking a showroom appointment.

Our Hatton Garden team operates slightly different hours on weekdays, opening at 10:00 am and closing at 4:30 pm. You can contact our Hatton Garden office by dialing 020 8149 9777.

You can also keep up to date with new releases and news by following our social media pages: Youtube, LinkedIn, X, Instagram, Facebook and TikTok.

Additional Information

Our goal at Chards has always been to inform, educate, and inspire investors and collectors of precious metals. We strive to achieve this by publishing factual articles, and video content.


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(10,425)

3,798 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I spent over £5k and asked for my items…

I spent over £5k and asked for my items to be delivered on a Wednesday when I would be off work. I added this to the delivery note on my order. I also sent a email to chards for added security. Leslie from chards replied back saying “we are pleased to confirm your order will be dispatched today for delivery tomorrow “ So it will be delivered on Saturday and I won’t be at home. This company is a joke and I don’t think I can ever spend a penny with this business again.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Great price, great service

There are many options for selling bullion but I chose Chards due to their competitive offer pricing (much better than almost all of the alternatives), professional process and approach which was clearly explained and managed after I spoke to them, their very competitively priced insured courier collection service and finally rapid completion of the sale. No question that I shall be using Chards again.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

A big thank you to Derek at Chards for…

A big thank you to Derek at Chards for his first-class service.

21 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Garry,

Thank you for your review.

We're delighted to hear that Derek provided first-class service.

Thank you for choosing Chards, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Welcomed by Derek and greeted with a…

Welcomed by Derek and greeted with a smile and a cup of coffee, which was very welcome after a lengthy drive . Derek was able to source my requirements and all in all , a great service . Highly recommended.

23 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Paul,

Thank you for your excellent review.

We're delighted to hear that Derek gave you such a warm welcome, especially after a long drive. It's great to know that a coffee helped make the journey a little easier and that Derek was able to source exactly what you were looking for.

We'll be sure to pass your kind comments on to Derek, who will be pleased to hear that his service made such a positive impression.

Thank you for your recommendation, and we look forward to welcoming you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great experience

I had a great experience from Chards and can certainly recommend them for their trustworthiness and friendly customer service. A big shout out to Bhumika and Rufus at the London office. Many thanks!

22 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your excellent review.

We're delighted to hear that you had such a positive experience with Chards and that you found our service both trustworthy and friendly. We'll be sure to pass your kind comments on to Bhumika and Rufus, who will be pleased to know that their assistance was so appreciated.

Thank you for your recommendation and support. We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Been dealing with with chards for 1 year …

Been dealing with with chards for over a year now great value fast efficient very helpful derek one of the staff always looks after me and can’t recommend them enough for buying silver or gold will carry on using them for them for years to come

23 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Craig,

Thank you for your excellent review.

We're delighted to hear that you've been dealing with Chards for over a year and continue to find us great value, fast, efficient, and helpful. It's especially rewarding to know that Derek has looked after you so well and consistently provided the service you've come to expect.

Thank you for your recommendation and continued support. We look forward to helping you with your gold and silver purchases for many years to come.

Kind regards,
Chards Coin and Bullion Dealer

Provide your feedback on BizChat

Rated 5 out of 5 stars

My order arrived safe and secure

My order arrived safe and secure. I also appreciated the little extras in my first order, a Chard mint.

17 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Hilary,

Thank you for your review.

We're delighted to hear that your order arrived safely and securely. It's also great to know that the little extras included with your first order, especially the Chards mint, were appreciated.

Thank you for choosing Chards for your first purchase. We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great staff

Great staff, always welcoming and good prices.

23 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Jonathan,

Thank you for your review.

We're delighted to hear that you've found our team welcoming and that you've been pleased with our pricing. Creating a friendly experience while offering competitive prices is something we always strive for.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Excellent service item came promptly…

Excellent service item came promptly and well packaged
Staff always helpful and knowledgeable

10 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Gary,

Thank you for your review.

We're delighted to hear that your item arrived promptly and was well packaged. It's also wonderful to know that you found our team helpful and knowledgeable throughout your experience.

We appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

I have dealt with Chards a few times…

I have dealt with Chards a few times now and I am glad that I have started using them to make my purchases. The customer service team are fantastic and the prices of there items for me are the best. I will always buy from Chards.

10 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Stephen,

Thank you for your excellent review.

We're delighted to hear that you've had such positive experiences with Chards and that our customer service team has made a strong impression. It's especially pleasing to know that you've found our prices competitive and continue to choose us for your purchases.

Thank you for your continued support and confidence in Chards. We look forward to helping you with many more purchases in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Chards great business items

It was professional service with valued help and assistance also great real silvercoins

10 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Michael,

Thank you for your review.

We're delighted to hear that you found our service professional and that our team was able to provide helpful assistance throughout your experience. It's also great to know that you were pleased with your silver coins.

We appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Excellent as always

Excellent as always

17 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Mark,

Thank you for your review.

We're delighted to hear that you've once again had a positive experience with Chards. It's always rewarding to know that we're continuing to provide the service and reliability our customers have come to expect.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

I regularly but from Chards for good…

I regularly but from Chards for good reasons. Efficient, simple transaction, on time delivery, fair margins.

18 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're delighted to hear that you regularly choose Chards and that our service continues to meet your expectations. It's great to know that you value our straightforward transactions, reliable delivery, and fair pricing.

Thank you for your continued support. We look forward to helping you again with your future purchases.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Very easy to navigate my way around the…

Very easy to navigate my way around the chards app and a shear delight to use

17 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Peter,

Thank you for your review.

We're delighted to hear that you found our website easy to navigate and a pleasure to use. Making it simple for customers to browse, research, and purchase with confidence is something we always strive for, so it's great to know we've achieved that for you.

We appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 2 out of 5 stars

Painful and intrusive collection…

Painful and intrusive collection process. Even with an appointment, it takes at least 20–30 minutes to get in and out, so I’ve stopped using the collection service altogether.

As a result, I’m now having to pay for delivery, which seems unnecessary given that I’m local. I’d probably order more often, but the delivery costs put me off.

I’ve also received coins with dents in them, and on the occasions I’ve collected in person, I’ve seen staff handle my order without the level of care I’d expect. Regardless of whether they are bullion an not proof coins, careful handling should be a priority, as it’s unnecessary to handle them in a way that could cause damage.

22 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for taking the time to share your feedback. We understand your concerns and want to reassure you that we are currently reviewing the details of your experience.

This requires the attention of a senior team member, and we will be in touch with you once this has been completed.

At Chards, we’ve been proudly serving customers for over 60 years, and we value customer feedback as essential to providing excellent service.

Kind regards,
The Chards Team

Rated 5 out of 5 stars

Excellent

Have used for a few years excellent customer service .

16 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're delighted to hear that you've been using Chards for a number of years and have consistently received excellent customer service. Building long-term relationships with our customers is something we take great pride in.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Susan,

Thank you for your review.

We're pleased to hear that you were happy with our pricing and that your order arrived quickly. Providing great value alongside a fast and reliable service is something we always strive for.

We appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Delivery within just a few days

Delivery within just a few days. Super simple interface for purchasing. Excellent description of items. Great variety in price and choice. What more do you need. I only deal with Chards for ALL my precious metals purchases.

16 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Graham,

Thank you for your excellent review.

We're delighted to hear that you found our website easy to use, enjoyed the range of products available, and that your order arrived within just a few days. It's also great to know that our item descriptions and purchasing process met your expectations.

It's especially rewarding to hear that Chards is your chosen dealer for all of your precious metals purchases. Thank you for your continued support and confidence in us.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Good communication and prompt delivery.

17 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Dennis,

Thank you for your review.

We're delighted to hear that you've once again been pleased with our service. It's great to know that our communication kept you informed throughout the process and that your order arrived promptly.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look