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Chards Coin and Bullion Dealer Reviews 

10,347
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,808 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting efficiency and ease of transactions. Many highlight prompt and secure delivery, with items arriving well-packaged. Reviewers frequently commend the competitive pricing, often finding the best deals. The staff are consistently described as helpful, professional, and pleasant, making interactions positive. However, some people mentioned issues when selling items back, experiencing price reductions due to presentation box condition or being unable to use the current market price, instead being held to a previous day's lower valuation.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, efficient,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast, prompt, and efficient... See more

Product

Reviewers mention positive feedback about product, highlighting the excellent condition of coins and bullion... See more

Price

People report positive experiences with price, consistently finding competitive and attractive pricing... See more

Staff

Customers consistently note positive experiences with staff, frequently describing them as friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication via email updates on despatch etc. Good despatch time and packing. With the current sale offer the 50 oz of silver coins was over £300 less than Bullion by Post price. Just receive... See more

Company replied

Rated 5 out of 5 stars

Great deal again for Sovereigns, shipped on time and packaged well. Chards have actually listened and presented the two coins I ordered in separate slips removing the potential damage that could have... See more

Company replied

Rated 5 out of 5 stars

Always the cheapest on the market! And the customer service is excellent. Prompt replies to questions, the ability combine postage on split Orders, and just generally a "safe pair of hands" in all my... See more

Company replied

Rated 5 out of 5 stars

Having left a number of reviews on Chards all saying how excellent they where there is not a lot more to say. The only issue is the Blackpool office could be more generous with the complimentary sw... See more

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Coin Dealer
  3. Gold Dealer
  4. Investment Service

About Chards Coin and Bullion Dealer

Written by the company

Why Choose Chards Coin and Bullion Dealer?

At Chards Coin and Bullion Dealer, we’ve been helping people buy and sell precious metals since 1964. Trusted by investors for over 60 years, we’re proud to be one of the UK’s most established and respected, family-run coin and bullion dealers.

We believe in doing things the right way! With honesty, integrity, and transparency at the heart of everything we do. Whether you're a first-time buyer or a seasoned investor, we’re here to offer expert guidance, competitive pricing, and outstanding customer service.

We’re proud to be full members of the London Bullion Market Association. A LBMA membership is a mark of trust held by only a select group of dealers worldwide. But what truly sets us apart is our friendly and knowledgeable team. Chards' is still very much a family run business, and we ensure our customers feel valued.

If you're looking for a dealer you can rely on, we’d love to help you on your precious metals journey.

Quick Links Our Mission Statement

Chards Coin & Bullion Dealer facilitate the buying and selling of investment bullion at exceptional prices, empowering our customers to make informed decisions.

As a family-run business offering transparency, fairness, and options for all, we are committed to exceeding the expectations of our customers and helping them build a brighter financial future.

Contact Us

Our Blackpool team is available for contact on weekdays between 9.30am and 4:00pm. You can reach us by calling 01253 343081 or by booking a showroom appointment.

Our Hatton Garden team operates slightly different hours on weekdays, opening at 10:00 am and closing at 4:30 pm. You can contact our Hatton Garden office by dialing 020 8149 9777.

You can also keep up to date with new releases and news by following our social media pages: Youtube, LinkedIn, X, Instagram, Facebook and TikTok.

Additional Information

Our goal at Chards has always been to inform, educate, and inspire investors and collectors of precious metals. We strive to achieve this by publishing factual articles, and video content.


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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4.8

All reviews

(10,347)

3,722 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

So bad

So bad. Bought gold bar..couldn't verify or scan the bar code.. asked to return the bar..but they are not ready to accept it..send proof that it can't be scanned.. bit chards are not accepting that..

7 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for taking the time to share your feedback. We understand your concerns and want to reassure you that we are currently reviewing the details of your experience.

This requires the attention of a senior team member, and we will be in touch with you once this has been completed.

At Chards, we’ve been proudly serving customers for over 60 years, and we value customer feedback as essential to providing excellent service.

Kind regards,
The Chards Team

Rated 5 out of 5 stars

Good service great price

Good service great price

14 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Ian,

Thank you for your review.

We're pleased to hear that you were happy with both our pricing and the service you received. Providing great value alongside a smooth and reliable experience is something we always strive for.

We appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Excellent service

Excellent service, staff very helpful. Happy with everything they did.

14 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Joanne,

Thank you for your excellent review.

We're delighted to hear that you were happy with the service you received and found our staff helpful throughout. It's especially rewarding to know that everything met your expectations.

We appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Well packed great item loved the price

Well packed great item loved the price

7 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Peter,

Thank you for your review.

We're delighted to hear that you were pleased with your purchase and found it to be good value. It's also great to know that your item arrived well packaged and met your expectations.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Always a great choice of stock

Always a great choice of stock, transparency, quick processing, fast delivery, highly recommended.

18 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Andrew,

Thank you for your excellent review.

We're delighted to hear that you value our wide selection of stock, transparent pricing, and efficient service. It's great to know that your orders have been processed quickly and delivered promptly, and we truly appreciate your recommendation.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

New stacker here

New stacker here, Easy to deal with for online purchases , great website and always seems like decent prices

14 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Ian,

Thank you for your review.

We're delighted to hear that your experience as a new stacker has been a positive one. It's great to know that you found our website easy to use and the online purchasing process straightforward. We're also pleased that our pricing has offered good value.

Thank you for choosing Chards, and we look forward to helping you grow your stack in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Easy transaction on the web.

Easy transaction on the web.

Prices are clear and at the time of purchase were less expensive than others.

Arrived within two days.

Thank you

14 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi David,

Thank you for your review.

We're pleased to hear that you found the online ordering process straightforward and our pricing clear and competitive. It's also great to know that your order arrived within two days and met your expectations.

Thank you for choosing Chards, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Just received my latest order

Just received my latest order , always quick simple ordering , delivered within 4 days Great service And fair prices Many’s thanks to all at Chards. Looking forward to visiting the Blackpool shop later in the year.

17 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Peter,

Thank you for your review.

We're delighted to hear that your latest order arrived promptly and that you've continued to find the ordering process quick and straightforward. It's great to know that our service and pricing continue to meet your expectations.

Thank you for your continued support. We're also pleased to hear that you're planning a visit to our Blackpool shop later in the year, and we look forward to welcoming you in person.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Outstanding customer service ,polite

Outstanding customer service ,polite, friendly and very knowledgeable. Rufus was excellent.

14 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi George,

Thank you for your excellent review.

We're delighted to hear that you received outstanding customer service and found our team polite, friendly, and knowledgeable.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Very good service.

Very good service

14 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're pleased to hear that you were happy with the service you received. Feedback like yours is always appreciated and means a great deal to the team.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Satisfied Customer

The delivery was prompt as always.

6 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Sandra,

Thank you for your review.

We're delighted to hear that your delivery arrived promptly once again. Providing a reliable and efficient service is something we always strive for.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Having used Chards multiple times

Having used Chards multiple times over the past year or so I can say hand on heart that I have received first class service every time. The items I have purchased have always been of he very best quality and exactly as described in their web site. On the odd occasion that my intended purchase has not been a stock item Chards have always notified me when they were available and delivered to my door within two working days. I can thoroughly recommend Chards and look forward to future dealings with them. Thank you very much

15 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Cyril,

Thank you for your excellent review.

We're delighted to hear that you've enjoyed such consistently positive experiences with Chards over the past year. It's especially rewarding to know that you've found our products to be exactly as described and of the quality you expect.

We're also pleased that our stock notification service has helped you secure items when they've become available, and that your orders have continued to arrive promptly once dispatched.

Thank you for your recommendation and continued support. We truly appreciate your custom and look forward to assisting you with future purchases.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Very professional service

Very professional service. Efficient and straightforward.

13 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Caroline,

Thank you for your review.

We're pleased to hear that you found our service professional, efficient, and straightforward. Providing a smooth and hassle-free experience is something we always strive for.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

My first purchase from Chards was…

My first purchase from Chards was smooth and easy, after I placed my order l called the store to add more to my original order and this was no problem great service Thanks nearly forgot to add I enjoyed the piece of mint rock nice touch and put a smile on my face I love it thanks

13 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Kevin,

Thank you for your excellent review.

We're delighted to hear that your first purchase with Chards was smooth and straightforward. It's great to know that our team was able to help you add to your order without any hassle and provide the level of service you were looking for.

We're also glad that the complimentary piece of mint rock put a smile on your face! It's a small touch, but one that many of our customers seem to enjoy.

Thank you for choosing Chards for your first purchase. We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Despatched and delivered as promised-…

Despatched and delivered as promised- couldn’t have asked for more

6 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're delighted to hear that your order was dispatched and delivered exactly as promised. Providing a reliable service and meeting our commitments is something we always strive for.

Thank you for choosing Chards, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Professional & pleasant experience all…

Professional & pleasant experience all around - the atmosphere & environment was very agreeable. Staff are delightful & professional.

6 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Gia,

Thank you for your review.

We're delighted to hear that you had a professional and pleasant experience with us. It's especially rewarding to know that you found both the atmosphere and environment welcoming, and that our team made a positive impression through their professionalism and service.

We appreciate your feedback and look forward to welcoming you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Always prompt with advice

Always prompt with advice, good communications. At times orders take time to process but order complete, well packed and sent by RoyalMail. Item pricing is invariably the keenest.

10 February 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're pleased to hear that you've found our advice and communication helpful over the years. It's also great to know that your orders arrive complete, well packaged, and securely delivered by Royal Mail.

We appreciate your understanding that processing times can occasionally vary, and we're delighted that you continue to find our pricing competitive.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Easy transaction at a competitive price

Easy transaction at a competitive price and speedy and safe delivery.

6 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Alex,

Thank you for your review.

We're pleased to hear that you found the transaction straightforward, the pricing competitive, and that your order arrived quickly and safely. Providing a smooth and reliable experience from purchase through to delivery is something we always strive for.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

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