Chapsoflondon Reviews 

Chaps of London is very misleading. They are not a London UK based retailer. Even thou they put a UK returns address on the parcel you are not allowed to use it. They expect you to email them initially to return an item and then you are given an address in CHINA to return your goods which will cost a fortune and you will never get a refund! They don’t send the size you order either, prompting a return. I advise anyone to read their reviews before ordering as I wish I had. I have been totally RIPPED OFF. This retailer needs reporting to trading standards and putting out of business! Disgraceful!

DO NOT BUY FROM THIS COMPANY. I can’t believe I bought something from this company. They are not in London or even the UK, but China! The item is nothing like the image, it took ages to get to me and now if I want to refund I have to send it to China at my expense.

Not from London at all...from china .. absolutely rubbish quality that you are required to send back to china for your return .
Absolute joke DO NOT BUY FROM THIS JOKE OF A COMPANY

!!!NEVER EVER BUY ANYTHING FROM CHAPS OF LONDON!!!
Absolutely horrible company. They call themselves chaps of london but all the products are shipped from China and the company address is in China. The chaps of london have nothing to do with London. Quality of product is below any acceptable standards. To return you have to pay for postage to China. The products are from awful synthetic material and look nothing like the photos.

chaps of london if i could give zero stars I would ..I should have looked at the reviews..the trousers were supposed to be stretch fabric no stretch what so ever .massive width on the legs supposed to be slim fit waist size is 3 sizes smaller than should be..material is crap ..cheap Chinese rubbish..it says on the advert it's from a shop in London.. NO its from China.. no such shop in London.its a rip off ...no replies just a generated message...in an email ..this site should be banned...don't buy.......

Totally looks different to quality and colour to what I saw on there site!! Cloth quality not good and colour is not the same!! False advertising!! Wish I checked reviews on here before I purchased

Should have read the reviews I made a very costly mistake. The address shown is London but obviously a scam company working out of China. Nearly 4 weeks and still waiting for order. Get emails saying product on way but still waiting. Have asked for return details and returns are my expense to China and that’s only if the order ever arrives.

Awful quality, returns have to be posted to china. chaps definitely not of London. Total rip off and waste of money.

Scam company!
This company claims to be UK-based but ships poor-quality items from China. My item arrived with a chemical smell, didn’t match the size or photos, and they refused to refund unless I paid to return it to China. Misleading and unfair. Be warned!

Avoid, Avoid, Avoid.
Goods are poor quality, over priced and wrong size.
Returns process is very convoluted and costly.

The order has taken almost 3 weeks to arrive, and on arrival the garment arrived if that's what you can call it we could not believe what was in front of us. Product should have been extra large wouldn't fit my 10 year old grandson nevermind my husband. Absolute rubbish. Should not be allowed to trade.

Scam company. They lie and say they have shipped items which they have not. Raise dispute with your bank and contact trading standards!!! Get your money back and don’t give up. Company’s like this are illegal and need to be exposed

This is the worst quality of product I have ever ordered. AVOID AVOID AVOID, its is clearly a scam Chinese or Indian company.

Let's be honest the reviews are not great but I wanted to say how my experience went.
I chose a parka coat and was a bit disappointed by the delivery time(not knowing about where it was coming from,I assumed London like everyone else does) a long wait but I received it none the less. Item as described and was happy with my purchase.
I express my concerns in an email about delivery times and an email response the next day reassuring me it is on its way. All in all I had a good outcome from this company. Hope this helps the next person who considers a purchase from chapsoflondon

Operating as a shop front in in the UK but based overseas in china. Very deceitful and unethical operations. Had to return item back to china. Would rather get something back than nothing. Clothing no better than Shein but at least Shein are honest about it and have a UK base for returning.

I made my order online, but the delivery came without notifying me; no messages or emails were received. I had to check it frequently, and finally I found that they said they had delivered the clothes. I went to the safe place to find it, but it was missing. After contacting customer support service several times, explaining the issue in detail, they finally agreed to a 25% refund, not the full refund.

What bad service it is. I won't buy anything from this company anymore. Don't trust it unless you're willing to bear the risk of losing your money.

⚠️ Scam Warning ⚠️
This company claims to be based in London, but in reality, they operate from China. The clothes are extremely poor quality, nothing like the pictures, and definitely not worth the money. They trick people with fake advertising, and when you try to return items, they refuse to send the refund. Don’t waste your money – this is a scam and they rip people off!

Have any of you previous reviewers managed to make contact with this lot or better still, managed to report them somehow? Thanks.

Very deceiving company, not based in London as the name suggests, blame myself because I usually check Trustpilot beforehand.
Based in China and not going to arrive in time for our holiday. Although reading other comments, the clothes are likely to be crap anyway.

I wish I had of read the reviews first, I to was led to believe this was a shop in london unfortunately it isn't, iv had no joy by even getting an address to return my items which by the way are awful,cheapest material that you can find both different sizes though they are meant to be the same size,look nothing like the picture, will definitely read reviews in the future,im so angry that these companies can take our hard earned money send out trash and still keep our money