Chalazias Reviews 

120
•
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I Ordered a bottle and two extra crystals on July 15th 2020 and I still haven't heard anything. I've sent 3-4 emails (once a month) and 2 facebook messages, one which was seen but not replied to an... See more

Rated 4 out of 5 stars

Despite some difficulties( first time didn’t receive the order for months, second time received damaged due to unproper package) the third time we received the amethyst bottle in perfect shape. Mu dau... See more

Rated 1 out of 5 stars

Never shipped my bottle, ignores emails and messages via Instagram even though they post daily, and they delete any comments under their Instagram posts you make expressing your concern about an item'... See more

Rated 1 out of 5 stars

I had the worst possible customer experience ever. Mine got delayed by 3 months. During this time I tried emailing, sending messages in Instagram, Facebook etc, to follow up, but they never reply... See more

Company details

  1. Beauty & Well-being

Information provided by various external sources

Chalazias offers crystal water bottles, with a powerful elixir stone of the highest quality. Take a look at our different stones, including Amethyst, Pink Quartz, Black Obsidian, and many more! Chalazia believes in ethical and ecological products that ...


Contact info

2.7

Poor

TrustScore 2.5 out of 5

120 reviews

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2.7

All reviews

(120)

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Rated 5 out of 5 stars

Their products are SO good

Their products are SO good, i recently bought one and they not only arrived quickly im also in love with the product. Its of high quality and they have Quick and friendly customer service as well! Thank you Chalazias!!

18 August 2019
Unprompted review
Rated 3 out of 5 stars

I recently ordered the limited edition…

I recently ordered the limited edition green fluorite bottle with an amethyst replacement crystal. It took almost 3 weeks to ship (I’m in the USA) and when it finally did, it didn’t come with a tracking number. I emailed chalazias so I could see how long it would take to get to me and no one responded. I finally got it yesterday, 4 days after the email was sent) but it has no lotus on the bottle like in the picture. I was a little upset about that but I figured I could put my own on it. I then realized after washing it and filling it up that it leaks from the bottom when I drink. I’m really disappointed because I want to love this water bottle but it’s definitely not worth the $70 I spent. Once the company got back to me after the second email they were super nice and explained they are still a small company trying to work out issues. I’m willing to give them another shot but if like it to be a way faster than 3 weeks for a replacement bottle to be shipped.

18 August 2019
Unprompted review
Rated 5 out of 5 stars

Thank you Chalazias for this amazing…

Thank you Chalazias for this amazing and unique bottle!! Never seen such a bottle before, I take it with me everytime I hit the gym and it gives me so much energy for my gainz🍑
Also the costumer service is very nice!
Would recommend to anyone😋

16 August 2019
Unprompted review
Chalazias logo

Reply from Chalazias

Hello,

We really appreciate your kind review.

This really means a lot to us!

Glad to hear that you liked our products!

We hope to see you again soon.

Thank you so much!

Kind regards,

Chalazias

Rated 1 out of 5 stars

I knew this seemed to good to be true

I knew this seemed to good to be true! When I saw their bottles on instagram, I left a comment asking if they had any plans for any other crystals, and their team reached out to me personally with an image of what I was asking for! I ordered a bottle on July 27th and received an automated response that my order would be shipped soon, and I would receive another email as soon as my order had shipped. Over a week went by, and I hadn’t heard anything, so I reached out to them on August 7th to find out the status of my bottle, and no one has responded to my email, nor have I heard any news about my order. I have held on to all of my receipts as I noticed the company is trying to challenge my review. I also never received notice that my order has shipped, which they stated in response to this review. This feels like a scam!

16 August 2019
Unprompted review
Chalazias logo

Reply from Chalazias

Hello Brittney,

First of all we would really like to apologize for this inconvenience, we didn’t want to make you feel ignored and we will do our best to assist you as fast as we can!

As checked on the tracking, the bottles should be arriving in a few days and I have told our support agent to contact you personally in the next 24 hours to offer you a compensation for the misunderstanding!

Kind regards,
Chalazias

Rated 5 out of 5 stars

5 star!

I absolutely love this company! They are super friendly and professional. I love my bottle, thank you Chalazias!

11 August 2019
Unprompted review
Rated 5 out of 5 stars

Absolutely crazy!

At first I thought the product was a scam like many others, but OH MY GOD, let me say one thing: it is absolutley amazing!
I take it everywhere I go! Greaat product, love it!:)

11 August 2019
Unprompted review
Rated 5 out of 5 stars

10/10

Really great products, delivered in perfect condition and exactly as promised :) Would recommend to everbody !!

9 August 2019
Unprompted review
Rated 5 out of 5 stars

Now everybody wants one !

Happy with the quality and shipping was quite fast to Luxembourg 🇱🇺! It’s for sure a looker, everybody wonders and wants to know ! Nice idea guys!

Cheers,
Daniel

8 August 2019
Unprompted review
Rated 5 out of 5 stars

Amazing!

I ordered a bottle and it came in perfekt condition. I really enjoy it, the design is awesome and i use it almost every day. The shipment took some time but it is worth it :) I enjoy my amethyst bottle an already ordered some for my friends!
5/5

8 August 2019
Unprompted review
Rated 1 out of 5 stars

I’m really disapoint with chalazias…

I’m really disapoint with chalazias team. I really wanted to have a nice and beautiful botle with a crystal to use in my day a day, but what I got unfortunally was a huge lack of professionalism, headache and loss of money..

I made a purchase on the site in April that was never delivered in Brazil and I am contacting chalazias team and asking for a refund, but chalazias does not reply my emails, or resubmit what Promissed to deliver or simply return my money.

So, Please, chalazia’s team contact me and do what you promise to deliver to your customers.

8 August 2019
Unprompted review
Chalazias logo

Reply from Chalazias

Hello Lua,

I’m really sorry for this.

Unfortunately, you never received your order since you did not follow the steps on the tracking page...

Your order had been successfully delivered to Brazil but returned to our manufacturer.

Nevertheless, your new order is already in Brazil with the tracking numbers RV126475032CN and RV126474955CN.

Please follow this time the steps on the tracking page! ❤️

Kind regards,

Chalazias

Rated 1 out of 5 stars

If I could leave no stars I would have…No Response

If I could leave no stars I would have sent two emails with requested photos of the damaged water bottle. No response, also chatted online two times and was told someone would get back to me about a replacement. Worst customer service. Be very careful ordering from this company.

28 July 2019
Unprompted review
Chalazias logo

Reply from Chalazias

Hello Aimee,

I’m really sorry that you received a broken bottle...
We really did not mean to ignore you in any way!

I hope that you like the new bottle that we reshipped to you! ❤️(https://m.17track.net/en/track#nums=ue793383406yp)


Kind regards,

Chalazias

Rated 4 out of 5 stars

Despite some difficulties( first time…

Despite some difficulties( first time didn’t receive the order for months, second time received damaged due to unproper package) the third time we received the amethyst bottle in perfect shape. Mu daughter is very pleased with it. Thank you for your efforts to make up for the inconveniences!

24 July 2019
Unprompted review
Rated 2 out of 5 stars

Even thought their product is fall in…

Even thought their product is to fall in love with, they have messed up my orders not once but twice.
I have ordered their Black Obsidian bottle and they sent me the Smoky Quartz.

22 July 2019
Unprompted review
Chalazias logo

Reply from Chalazias

Hello Clarisa,

I’m really sorry that we messed up your order twice...

Sadly, our manufacturer had a logistics issue with our smoky quartz bottle and our black obsidian bottle. That’s why you always received a smoky quartz instead of a black obsidian bottle!

Nevertheless, you finally received your black obsidian bottle ❤️ (https://m.17track.net/en/track#nums=ue787749638yp)

Again, I really apologize for this...

Kind regards,

Chalazias

Rated 5 out of 5 stars

Amazing customer service

With ordering anything online I was sceptical considering how amazing the prices were for such beautiful crystal water bottles. I voiced some of my concerns to the customer service (CS) and she put those doubts to rest. I have had a few conversations with Emma from CS and I can honestly say that I have never received better CS in my life. The crystals are absolutely stunning and the bottles are designed in a way that is easy to clean. I will say that it did take a while for it to be delivered but I think that has more to do with the fact that I live in Australia so everything takes a long time to get here. Overall, I had a great experiences with Chalazias and would definitely recommend it to anyone

15 July 2019
Unprompted review
Rated 5 out of 5 stars

In love with this product

In love with this product, I bought the amethyst bottle and noticed positive mood improvements in a matter of just a week. The packaging is good, bottle came in perfect condition. Delivery took a bit of time but they announced an improvement on delivery times very soon.

5/5 would recommend to a friend

12 July 2019
Unprompted review
Rated 5 out of 5 stars

I can only recommend

I am really satisfied with my bottle. I've used it everyday since I got it. It definitely has improved my well-being. To add the design of the bottle is very appealing.

12 July 2019
Unprompted review
Rated 5 out of 5 stars

Happy Customer <3

Amazing service from Chalazias. 5*****!
I already ordered three time on this site. I really enjoy the products. They are really beautiful! The shipping time is always on time. I will definitely order from you again in the futur. Thanks again!

11 July 2019
Unprompted review

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