Great service and easy to use website..... however, I was waiting for an email to tell me my order was ready for collection, (As advised when I was ordering my product). Instead I had to search to d... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Quick delivery. However your website is terrible at finding things. Also, you can't expect people to be home all week: you need to call to arrange delivery even for online orders. I wasn't even home... See more
Honestly couldn’t have had a better experience! The staff in the Gorey branch were so helpful and the delivery was extremely fast, they were out of stock of one item I ordered and did their best to so... See more
Got doors and floors off Chadwicks Limerick. Guided in decisions for Door types and handles etc by Mark. Top guy, very helpful and knowledgable. Gave price and delivery date. All arrived as expected.... See more
Company details
Written by the company
Chadwicks is Ireland’s leading builders’ merchanting company, operating with 50 stores and over 1,300 colleagues across the country. Thanks to our unrivalled knowledge and expertise in the construction sector, we have been part of the fabric of everyday life in Ireland for over 200 years, providing building materials to homes, hotels, farms, transport networks and every other form of business throughout the country.
Contact info
Chadwicks Group, Ashfield, Dublin,, D22 W318, Dublin, Ireland
- info@chadwicks.ie
- chadwicks.ie
4.2
Great
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 1 week
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Excellent service and great…
Excellent service and great communication from your team. Done their best to get it ahead of schedule.
23 June 2026
Excellent service, delivery and products
Excellent service. Delivery of a heavy load to rear of property for convenience, great communication and product, thoroughly recommended
25 June 2026
Reply from Chadwicks
Hi Eoin,
Thank you for taking the time to share your feedback with us.
I can see your most recent order was marked "ready to collect" within our Click and Collect timelines of 1 hour.
At this point you would have received a text message to the mobile number provided at the time of purchase.
I hope this helps answer your query, if however there is anything more we can do to help please reach out to us at customercare@chadwicks.ie including your name and order number and we will always be happy to help.
Kind Regards
Customer Care
Ordering was very straight forward
Ordering was very straight forward. Delivery was on time
11 June 2026
Disappointed with delivery Time frame
Disappointed with delivery Time frame:
Orders do not take 2-3 days as stated on website. It took over a week to deliver. Had to contact the office to gain info on the order myself no communication was made from the shop also not as per website policy.
18 June 2026
Reply from Chadwicks
Hi Undine,
Thank you for sharing your feedback regarding your last order. We have shared your feedback with the picking location in question and improvements to how we communicate on orders containing some lines with a longer lead have been made.
Thank you again for feedback.
Kind Regards
Customer Care Team
Chadwicks fixed my error
I chose the wrong outlet to collect my timber, but Chadwicks was able to re direct it to the correct one for the same day.
17 June 2026
Over a week and no delivery
Over a week and no delivery. No contact number and no reply to several emails.
No communication whatsoever and it’s paid in full.
Never again.
30 June 2026
Reply from Chadwicks
Evening Marc,
Firstly apologies for the delay in servicing your online order and also the lack of communication regarding any associated delays in getting your goods to you. I have raised this with the branch fulfilling your order and they will be in touch tomorrow morning to update you on the delivery of your goods.
Thank you for taking the time to share your feedback with us.
Kind Regards
Chadwicks Customer Care Team
The item ordered was not up to the mark…
The item ordered was not up to the mark but you guys made the return and refund very smoothly and efficiently.. thank you guys 👍
29 June 2026
Website is so easy to use.
Website is so easy to use.
Prompt Response, my order was ready to collect within the hour.
10 June 2026
Customer service follow up
A previous delivery was damaged in transit, spoke with customer service and they sent replacement same day. Very helpful
11 June 2026
Very responsive
Very responsive - manager immediately addressed issue with online discount and provided it in store.
6 May 2026
So quick and easy excellent service
24 June 2026
From placement of order to delivery I…
From placement of order to delivery I was kept informed. I would particularly like to thank Peter McDaid and the delivery driver for their efforts.
23 June 2026
Prompt service and delivery driver was…
Prompt service and delivery driver was a gentleman
3 June 2026
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