C.Gars LtdReviews 

29,568
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,764 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's expertise and helpfulness in guiding them through product choices. The quality of the products, particularly the cigars, is frequently commended, with many noting their freshness and excellent condition upon arrival. Reviewers also appreciate the fast and reliable delivery service, often mentioning the careful packaging that ensures items arrive safely and humidified. The website's ease of use and the overall smooth ordering process contribute to a highly positive shopping experience. However, some customers also noted that not all cigars have reviews, making it a gamble for those unfamiliar with certain types. A few other people also felt that the smoking experience of some cigars was rough or that the size was not to their preference.

What people talk about most

Product

Customers consistently note positive experiences with product quality, selection, and value, often... See more

Service

Reviewers consistently highlight positive aspects of service, with many praising the excellent and reliable... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality of products,... See more

Order

Consumers find the ordering process to be a positive experience, often describing it as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I simply love superb Cgars! They make shopping online a breeze, great at delivering and packing whatever you order and while they stock a great range of Cuban and New World cigars, their exclusives a... See more

Company replied

Rated 5 out of 5 stars

A great company that prides itself on being a go-to for all your tobacco needs, from cigars to pipe tobacco. Been an avid customer for many years and always look at their "New In" page every morning... See more

Company replied

Rated 5 out of 5 stars

Been coming here for years. Love the website, so easy to find what I fancy each time I visit with great filters and competitive prices. Service is exceptional with expert opinion and extra goodi... See more

Company replied

Rated 5 out of 5 stars

Been shopping for some tobacco flavouring sprays, found the widest range being in stock only here. Prompt dispatch, order was nicely packed, with a couple sweets as a lovely bonus, little things that... See more

Company replied


Company details

  1. Cigar Shop
  2. Alcohol Store
  3. Tobacco Shop
  4. Tobacco Supplier

Information provided by various external sources

We do, without question, have the largest range of cigars and accessories in the UK, that I am fairly certain of. Prices: Our prices are very competitive and we like to think of ourselves as the 'Asda' of the cigar business. However, we will always guarantee to price match any bonafide cigar specialist in the UK and we will not be undersold! Best Service! Best Quality! Best Value!


Contact info

4.9

Excellent

TrustScore 5 out of 5

30K reviews

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Asks customers to review

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4.9

All reviews

(29,568)

3,503 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website, quick delivery and nicely packaged.

7 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Tom

We're so pleased you found our website easy to navigate, and was impressed with our quick delivery, and packaging. Thank you for your review!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Fantastic Customer service and care…

Fantastic Customer service and care from Hayley Hooker, because of the easy conversation and support this will continue me coming back and back to C.Gars.

22 June 2026
Unprompted review
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Jay

Thank you for the lovely review. Happy to have been able to help you! We truly appreciate your kind words and look forward to your continued custom.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Very good thanks

Very good thanks

15 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Muhammet

Thank you for the lovely review. We are delighted to hear you are happy with our service.

Kind Regards
Hayley - C Gars Ltd

Rated 3 out of 5 stars

I have been a customer for years and…

I have been a customer for years and always liked every purchase. But these cigars left something to be desired. They burned unevenly and were flaking off at the sides.. .. However I on returning them I received a full refund without quibble. Thank you.

25 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Keith

Thank you for the review and our apologies again for the upset caused with these cigars. We are glad to have been able to assist in the return and refund and hope that you are happy with our service.

We hope to hear from you again soon, as always if we can assist with anything then do not hesitate to get in touch.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Many years experience with Cgars and…

Many years experience with Cgars and never dissapointed

15 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Colin

We are so glad to hear you've consistently enjoyed your experiences with us over the years. Thank you for your loyal custom!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Good selection

Good selection, value for money and friendly efficient service….as usual

15 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Mark

We are so pleased to hear you enjoyed our selection, value, and friendly service. Thank you for your kind words!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Quick delivery & top service all round

Quick delivery & top service all round, very happy customer.

7 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Ben

We're delighted to hear you had such a positive experience with our delivery and service! Thank you for your kind words.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Great service and went the extra mile…

Great service and went the extra mile with my order for wedding cigars 💙

8 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Aaron

Thank you for the lovely review and recent order. Happy to have been able to help with your Wedding cigars - congratulations for the big day!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing, brilliant, fantastic, magnificent cigars shop. Would recommend them to anyone. Great service. Great selection of cigars and great offers. Cigars well packaged. Ordered start of the week got the them end of the week. A+++++

15 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Paul

We're thrilled you had such a magnificent experience with us! It's wonderful to hear you appreciated our selection, offers, and prompt delivery. Thank you for your fantastic feedback.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Always great service and super fast…

Always great service and super fast delivery. And top cigars too. 😀

14 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Sarah

We appreciate your feedback! We're pleased you're happy with our service, delivery, and cigars.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Very good service

15 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Dj

Thank you for the lovely review. We hope to hear from you again soon.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Bought as Father’s Day gift

Bought as Father’s Day gift, recipient very pleased,

7 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're so glad the Father's Day gift was a success and well-received!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Excellent service

Excellent service

14 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Thank you for your 5* review, it is really appreciated .

Kind Regards
Customer Care Team
Louise - C Gars Ltd

Rated 5 out of 5 stars

Excellent for the UK Market

I had an excellent experience with C.Gars. They offer competitive prices for the UK market, with a great variety of products and plenty of options to choose from.

The website was easy to use, the ordering process was straightforward, and the customer service was professional, helpful, and responsive. It is clear that they understand their market well and make a real effort to provide good value alongside a reliable service.

Overall, C.Gars provided a very positive buying experience, combining fair pricing, strong product choice, and excellent customer support. I would happily recommend them.

6 February 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so glad to hear you had an excellent experience with us! It is wonderful to know that our competitive prices, product variety, and customer service met your expectations. We truly appreciate your kind words and recommendation.

Kind Regards
Louise - C Gars Ltd

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