Excellent service as always! I’ve been buying from C.Gars for a while now—usually from their Chester shop, but I've transitioned online over the past few months. The handling, packaging, and deliver... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I simply love superb Cgars! They make shopping online a breeze, great at delivering and packing whatever you order and while they stock a great range of Cuban and New World cigars, their exclusives a... See more
Company replied
Super happy with the online shopping experience. A vast choice of affordable cigars. I like the fact that there are detailed descriptions of each cigar. I buy cigars for my husband. He's not a conno... See more
Company replied
Been coming here for years. Love the website, so easy to find what I fancy each time I visit with great filters and competitive prices. Service is exceptional with expert opinion and extra goodi... See more
Company replied
Company details
Information provided by various external sources
We do, without question, have the largest range of cigars and accessories in the UK, that I am fairly certain of. Prices: Our prices are very competitive and we like to think of ourselves as the 'Asda' of the cigar business. However, we will always guarantee to price match any bonafide cigar specialist in the UK and we will not be undersold! Best Service! Best Quality! Best Value!
Contact info
1 White Horse Street,, W1J 7LB, Mayfair, London, United Kingdom
- 0345 604 0044
- sales@cgarsltd.co.uk
- cgarsltd.co.uk
4.9
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and went the extra mile…
Great service and went the extra mile with my order for wedding cigars 💙
8 June 2026
Reply from C.Gars Ltd
Hi Aaron
Thank you for the lovely review and recent order. Happy to have been able to help with your Wedding cigars - congratulations for the big day!
Kind Regards
Hayley - C Gars Ltd
Reply from C.Gars Ltd
Hi Christine
We appreciate your kind words and 5* rating. Thank you for your continued support!
Kind Regards
Hayley - C Gars Ltd
Absolutely amazing
Absolutely amazing, brilliant, fantastic, magnificent cigars shop. Would recommend them to anyone. Great service. Great selection of cigars and great offers. Cigars well packaged. Ordered start of the week got the them end of the week. A+++++
15 June 2026
Reply from C.Gars Ltd
Hi Paul
We're thrilled you had such a magnificent experience with us! It's wonderful to hear you appreciated our selection, offers, and prompt delivery. Thank you for your fantastic feedback.
Kind Regards
Hayley - C Gars Ltd
Always great service and super fast…
Always great service and super fast delivery. And top cigars too. 😀
14 June 2026
Reply from C.Gars Ltd
Hi Sarah
We appreciate your feedback! We're pleased you're happy with our service, delivery, and cigars.
Kind Regards
Hayley - C Gars Ltd
Very good service
15 June 2026
Reply from C.Gars Ltd
Hi Dj
Thank you for the lovely review. We hope to hear from you again soon.
Kind Regards
Hayley - C Gars Ltd
Reply from C.Gars Ltd
We're so glad the Father's Day gift was a success and well-received!
Kind Regards
Louise - C Gars Ltd
Reply from C.Gars Ltd
We are so pleased you enjoyed our service. Thank you for your kind words; we truly appreciate it.
Kind Regards
Louise - C Gars Ltd
Reply from C.Gars Ltd
Thank you for your 5* review, it is really appreciated .
Kind Regards
Customer Care Team
Louise - C Gars Ltd
Excellent for the UK Market
I had an excellent experience with C.Gars. They offer competitive prices for the UK market, with a great variety of products and plenty of options to choose from.
The website was easy to use, the ordering process was straightforward, and the customer service was professional, helpful, and responsive. It is clear that they understand their market well and make a real effort to provide good value alongside a reliable service.
Overall, C.Gars provided a very positive buying experience, combining fair pricing, strong product choice, and excellent customer support. I would happily recommend them.
6 February 2026
Reply from C.Gars Ltd
We are so glad to hear you had an excellent experience with us! It is wonderful to know that our competitive prices, product variety, and customer service met your expectations. We truly appreciate your kind words and recommendation.
Kind Regards
Louise - C Gars Ltd
Very good service
14 June 2026
Reply from C.Gars Ltd
Thank you for your 5* review, it is really appreciated .
Kind Regards
Customer Care Team
Louise - C Gars Ltd
Reply from C.Gars Ltd
We're so glad to hear you're pleased with our packaging and delivery! Thank you for your wonderful feedback.
Kind Regards
Louise - C Gars Ltd
Perfect
Any issues a swiftly dealt with by customer services. All cigars arrived well packaged to keep them safe and correctly humidified, and the complimentary mints are a big hit as well
7 June 2026
Reply from C.Gars Ltd
We appreciate you taking the time to leave us a review! We're delighted to hear our customer service swiftly resolved your issues. It's great to know your cigars arrived safely and that you enjoyed the complimentary mints.
Kind Regards
Louise - C Gars Ltd
Amazing
Amazing, always order my Husbands cigars here. The delivery was so quick
Have so many different makes of cigars which is wonderful
A very happy customer
13 June 2026
Reply from C.Gars Ltd
We appreciate your wonderful review! We are so pleased to hear you are a happy customer and enjoy our wide selection and quick delivery.
Kind Regards
Louise - C Gars Ltd
Well packaged
13 June 2026
Reply from C.Gars Ltd
Thank you for your 5* review, it is really appreciated .
Kind Regards
Customer Care Team
Louise - C Gars Ltd
Reply from C.Gars Ltd
We are so glad you had a positive experience with us. Thank you for your kind words!
Kind Regards
Louise - C Gars Ltd
Great selection of cigars
Great selection of cigars, brilliant service, simple to use and staff are amazing they all need a pay rise!
6 June 2026
Reply from C.Gars Ltd
We truly appreciate your fantastic review! We are so pleased you are happy with our selection, service, and amazing staff. Thank you for your feedback!
Kind Regards
Louise - C Gars Ltd
Happy shopper
Website was easy to navigate.
Ordering and payment was smooth
Delivery within 48-72 hours.
Sticks Arrived in great condition.
13 June 2026
Reply from C.Gars Ltd
We're happy to hear you found our website easy to navigate and that your order arrived in great condition. Thank you for your positive feedback!
Kind Regards
Louise - C Gars Ltd
lovely cigar, baccy & accessories store
Been shopping for some tobacco flavouring sprays, found the widest range being in stock only here. Prompt dispatch, order was nicely packed, with a couple sweets as a lovely bonus, little things that make all the difference. A decent shop that prioritizes professionalism and customer service.
13 June 2026
Reply from C.Gars Ltd
We truly appreciate your wonderful feedback! We're delighted to hear you found our wide range of products in stock and that the dispatch was prompt. It's great to know the packaging and little extras made a positive difference.
Kind Regards
Louise - C Gars Ltd
Faultless service.
5 June 2026
Reply from C.Gars Ltd
Thank you for your 5* review, it is really appreciated .
Kind Regards
Customer Care Team
Louise - C Gars Ltd
Not an enjoyable smoke and the cigar is too large for me. I prefer Romeo y Julieta Petit but it;s…
The cigars were not really to my liking as the smoking experience was rather rough. Also the cigar was too large for me .I prefer the Romeo Y Julieta petit but I understand this is out of stock.
12 June 2026
Reply from C.Gars Ltd
Hi Richard
We appreciate you sharing your feedback on these cigars and are sorry for the stock issue on the Romeo y Julietas. Sadly we are seeing supply shortages across many Cuban cigar lines.
I hope that you were happy with our service and this 2 star rating was in regards to the cigars themselves, but if you wish to discuss anything any further then please do reach out to me.
Kind Regards
Hayley - C Gars Ltd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.