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I used a credit from cetelem, and if I don't pay back the monthly installments in time, I pay it back in a few weeks later with bizum or credit card via their website. and next month they charge me again with the same amount for the previous month. it's double charging and they do it everytime.
they paid me back for september 2025 but it happened in 2024 and 2023. I'm trying to talk with them but no chance. They don't reply
Good credit card with 3% cashback.
No alerts.
No virtual cards.
Incompatible with MB NET.
Poor support.
Chat keeps resetting and is virtually useless, nobody available for hours during business hours.
Many support e-mail addresses don't work.
Most e-mails are ignored, you must repeatedly spam multiple addresses to get a reply from a no-reply address ~1 month later dismissing your feedback instead of using it to improve their services.
Calls you from random numbers, then replies your e-mails saying they couldn't reach you instead of addressing your inquiries in their e-mail.
Tries to charge wrong account, fails, doesn't warn you, decides to collect payment of the outstanding balance in monthly and successive installments subject to interest despite enough funds to fully settle it, ignores facts and e-mails, refuses to cancel or compensate, and threatens to claim compensation if you go ahead with complaints to relevant authorities as suggested by consumer protection agencies.
Unilaterally blocks your card when you add it to Google Wallet, gives contradictory statements when contacted, forwards you to third-parties, takes days to unblock it, makes you lose cashback, and refuses to compensate.
Advertises cashback for ridehsaring but offers no cashback for Bolt.
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