We’ve been using Certus AI for our restaurant for almost 2 months now to help manage phone orders and reservations through OpenTable. The reservation integration has been working really well and makes... See more
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We started using Certus because we were missing calls during busy hours and wanted a better way to make sure customers were answered. Since using Certus, we’ve been able to reduce missed calls, impro... See more
We started using Certus because we were missing calls during busy hours and wanted a better way to make sure customers were answered. Since using Certus, we’ve been able to reduce missed calls, improv... See more
I do not leave negative reviews lightly. I operate in hospitality myself, and this is the first negative review I have ever felt compelled to publish. In July 2024, my company entere... See more
Company details
Written by the company
Certus AI helps restaurants recover billions in lost revenue every year by ensuring every call is answered through AI — instantly, intelligently, and around the clock. Every Certus experience is fully customized to reflect your restaurant’s brand, voice, and process — from how reservations are handled to how orders are confirmed. Whether it’s a guest booking a table or placing a delivery, Certus manages the entire interaction with precision. We integrate with 50+ POS, reservation, and delivery platforms, support multi-lingual conversations, and manage every call — from customer to kitchen — so your staff never has to worry about the phone again. Phone calls are the restaurant’s front door. Certus makes sure it’s always open. Trusted by top restaurants and franchise groups across the US, UK, and Canada — the staff member you’ll never fire.
Contact info
San Francisco, United States
- info@certus-ai.com
- certus-ai.com
4.3
Excellent
26 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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We rely a lot on phone orders for takeout
We rely a lot on phone orders for takeout, and with just one girl handling both calls and in-person customers, things used to get pretty hectic. I kept hearing from customers that our staff rushed them on the phone or even came off as rude. Since we got Certus AI, those issues have pretty much vanished, and our team can now focus on giving our in-house guests the attention they deserve. Thank you Isaac and the rest of the team
2 January 2025
Unprompted review
I've had a fantastic experience
I've had a fantastic experience with Certus ai. In the beginning, their team did have some trouble getting the AI to learn and understand my menu, since it has over 120 items, with lots of customisations for customers to make. But after they figured that out I've got nothing but good things to say. The AI makes me thousands of dollars a month from upselling and is saving my front of house dozens of hours that they would spend taking repetitive calls.
18 December 2024
Unprompted review
Running an American diner means I do a…
Running an American diner means I do a bit of everything—managing, hosting, and taking most of the calls. I was getting 30–40 calls a day (even more on Saturdays), and it was just too much. I first tried an IVR system, but my customers weren’t having it, and then I gave PopMenu a shot. Unfortunately, it didn’t offer the customization I needed or work with our reservation system. Then Certus AI stepped in and nailed it. After a few initial hiccups, the system’s been running smoothly for the last 2 months. They even added a new feature for free. I honestly can’t imagine running the diner without it now.
3 January 2025
Unprompted review
Very happy with Gurveer and everyone
Very happy with Gurveer and everyone at Certus AI. We do reservations, takeout and delivery so I will say that I was very concerned as to how the AI would handle all those scenarios, but at this point I can confidently say it does it better than my staff ever could. The team is professional, seem to be working 24/7 and have not dropped in the quality of their support once they got me up and running.
17 December 2024
Unprompted review
I've been using this AI system for the…
I've been using this AI system for the past 4 weeks at my pizza takeaway and delivery restaurant. Our customer base is mostly older and they prefer to call in their orders rather than using online options. Previously, our college staff sometimes missed calls when busy with in-person customers, but now the system handles the calls and inputs orders directly into our POS and printer. We did face a delay at the start due to our older printer not being compatible, but the company resolved this by providing a new printer at no extra cost. Isaac and the rest of the team are great. Love this system!
5 December 2024
Unprompted review
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