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Heating Services Certas Energy Reviews 

318
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the visiting engineers are always punctual, highly professional, and extremely knowledgeable when carrying out routine boiler services and emergency repairs. People deeply appreciate the thoroughness of the staff, noting that work areas are always left exceptionally clean and tidy after every single visit. Consumers often mention the friendly guidance given about system maintenance, ensuring households understand how to properly look after their heating equipment. Some reviewers were not happy with communication and customer support responses when trying to get help for unexpected administrative issues.

What people talk about most

Service

Reviewers mention positive feedback about service, expressing deep satisfaction with engineers who arrive... See more

Staff

Consumers find staff to be exceptionally helpful, with reviewers frequently praising engineers for being... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising friendly office staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jake Winter came on an emergency call out to fix our oil boiler then luckily soon after to service it. He was really helpful and did a really great job. Excellent work . Polite friendly and efficient... See more

Company replied

Rated 5 out of 5 stars

We had our boiler serviced by Mark Armstrong today. He has been maintaining our boiler for many years and as always was polite, efficient and informative. Before we first met Mark we were told we need... See more

Company replied

Rated 5 out of 5 stars

Jake Winter from Certas has been servicing our boiler for years and has done so again Jan 6th 2026. Jake is time reliable, polite & courteous, informative and does a highly capable job, keeping our sh... See more

Company replied

Rated 5 out of 5 stars

Excellent service from everyone at Certas Heating Services when my oil fired boiler broke down, from the friendly and helpful staff in the office to the engineer Mark Poole. Everything was dealt with... See more

Company replied


Company details

  1. Boiler and Heating Service

Written by the company

From boiler maintenance and fuel monitoring to tanks and more, it’s safe to say we know a thing or two about looking after your heating needs.​ ​ When you choose Certas Energy Heating Services you choose:​ • Reliable, speedy, local service​ • Lovely OFTEC-registered engineers ​ • A vast stock of reputable parts with 12-month guarantees​ • FREE carbon monoxide checks ​ • Top quality replacement boilers from Worcester Bosch and Grant UK​ • Monday to Friday support​


Contact info

4.9

Excellent

TrustScore 5 out of 5

318 reviews

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4.9

All reviews

(318)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had our annual boiler service today…

We had our annual boiler service today from Certas energy carried out by Mark Armstrong. Mark provides our boiler service on a yearly basis and is excellent at his job. We highly recommend Mark, 5 stars, for his expertise and professionalism. Thank you Mark.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Mark Armstrong is the best!

Mark Armstrong has been servicing my boiler for the last 5 years and he is just fastidious! Heartily recommended, very few tradesman around that have such pride in their work…

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service
Phillip Cooke quickly resolved an intermittent fault and our heating has been working perfectly again for the last 9 days.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

We have used Certas Energy for over 20…

We have used Certas Energy for over 20 years and Mark Armstrong has always serviced our boiler and AGA. He is an excellent engineer who is always professional and does a wonderful job.
Thank you!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Mike was very efficient and…

Mike was very efficient and knowledgeable. He was thorough in checking our older boiler
He has a friendly, open manner and patiently what he was doing.

21 January 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good Morning Penny
Thank you very much for your kind feedback. We’re delighted to hear you were happy with our service.
Kind Regards
Certas Energy

Rated 5 out of 5 stars

Mark Armstrong has been my boiler…

Mark Armstrong has been my boiler engineer for 9 years. He is without doubt the most respectful and professional man I have let into my home. He always calls 10/15minuets before arriving, he is very respectful of my home, he is a clean worker and always lets me know what parts if any he has replaced. Mark is sociable but does not stand around, he takes pride in his work and keeps meticulous records of each service. I requested 7 years ago that he be the only engineer to attend my property as I respect his professionalism and how he works providing the highest level and quality of service.

10 February 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good Morning Jillian
Thank you for your 5-star review. We’re pleased to hear you had a positive experience with us.
Kind Regards
Certas Energy

Rated 5 out of 5 stars

Excellent service from everyone at Certas

Excellent service from everyone at Certas Heating Services when my oil fired boiler broke down, from the friendly and helpful staff in the office to the engineer Mark Poole. Everything was dealt with promptly and smoothly. I was kept fully informed throughout the process. Highly recommended.

5 February 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hi Barbara
Thank you for leaving this lovely review. It’s great to know you’re happy with the service you received.
Kind Regards
Certas Energy

Rated 5 out of 5 stars

Oil fired boiler service

Mark Armstrong has serviced our oil fired boiler for nearly ten years and has always been careful, diligent and professional. Latest visit was no exception - thanks Mark!

5 February 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good Morning Peter
Thank you for your 5-star review. We’re pleased to hear you had a positive experience with us.
Kind Regards
Certas Energy

Rated 5 out of 5 stars

Our regular boiler maintenance

Our regular boiler maintenance carried out efficiently by Phil Cooke. Identified some irregularities without pressure. Good experience.

4 February 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good Morning Phil
Thank you very much for your kind feedback. We’re delighted to hear you were happy with our service.
Kind Regards
Certas Energy

Rated 5 out of 5 stars

Mark Armstrong has been our maintenance…

Mark Armstrong has been our maintenance engineer for a number of years and he never fails to impress me. He is brilliant at resolving problems with our boiler leaving us confident that the boiler will remain in good order until its next service.

4 February 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hi Sydney
Thank you for your kind words. Customer satisfaction is very important to us, so it’s great to hear this.
Kind Regards
Certas Energy

Rated 5 out of 5 stars

Certas - Mark Armstrong service engineer

Mark Armstrong has been servicing our boiler for many years. He is thorough and tidy and keeps our now elderly oil fired boiler in tip top condition. Thank you Mark, we really appreciate your care.

3 February 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good Morning Juliet
Thank you for your 5-star review. We’re pleased to hear you had a positive experience with us.
Kind Regards
Certas Energy

Rated 5 out of 5 stars

Problem solved

Phillip Cooke arrived as expected to deal with the oil boiler problem. The oil had run out and on refill the boiler refused to start. He set about exploring the situation. It was tricky and so he contacted the boiler manufacturer and sought advice. He got a solution to the situation from his own office and fired up the boiler. Phillip was personable professional and efficient.

2 February 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good morning Ms Scott
Thank you for your positive feedback. We’re so pleased to hear you had a good experience.
Kind Regards
Certas Energy

Rated 5 out of 5 stars

Broken old boiler

Broken old boiler, cold winter - Phillip Cooke came and sorted it all out in 40 mins. Very impressed and pleased with service and Phillip. Thank you.

30 January 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good Morning Mark
Thank you for your 5-star review. We’re pleased to hear you had a positive experience with us.
Kind Regards
Certas Energy

Rated 5 out of 5 stars

Boiler problems

Mark Armstrong visited us to investigate a problem with our boiler and, as always, was a huge help. He is always ready to come back if required and go that extra mile which is hugely reassuring when there is a problem and we very much appreciate his help and support.

26 January 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hi Clare
Thanks for your great review. We’ll be sure to pass your comments on to the team.
Kind Regards
Certas Energy

Rated 5 out of 5 stars

Mark Armstrong - excellent service engineer

Mark Armstrong, as usual, arrived on time and worked carefully and efficiently. He explained clearly what he did and about the current state of the boiler. Mark has serviced our boilers for many years and has always provided excellent service
.

29 January 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hi David
That’s lovely to hear, thank you for your feedback. We truly appreciate you choosing Certas Energy.
Kind Regards
Certas Energy

Rated 5 out of 5 stars

Mark Armstrong came to service Aga

Mark Armstrong is always happy and takes time to explain what he is doing. He has looked after my Aga and boiler for years and is a brilliant engineer.

26 January 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hi EN
Thank you for leaving this lovely review. It’s great to know you’re happy with the service you received.
Kind Regards
Certas Energy

Rated 5 out of 5 stars

Very polute and friendly

Very polite and friendly Heating Engineer, Mr Jake Winter, carried out the boiler service with efficient work and good advice given thank you.

15 September 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hi Ruth
That’s lovely to hear, thank you for your feedback. We truly appreciate you choosing Certas Energy.
Kind Regards
Certas Energy

Rated 5 out of 5 stars

Mark Armstrong came to service the…

Mark Armstrong came to service the boiler. He arrived promptly was efficient and polite and left the area very tidy.

14 January 2026
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good Morning Liz
Thank you very much for your kind feedback. We’re delighted to hear you were happy with our service.
Kind Regards
Certas Energy

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