Erin Mooney was my LICSW, for my original submission as well as my renewal / “promotion”. My dog was originally approved as an ESA, Erin took the time to explain the differences between an ESA and a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great experience! The whole process was seamless. The discussion I had with the provider assigned to me covered all the bases and all of my questions were answered. I received my ESA letter shortly af... See more
Company replied
I have not gotten approval yet from housing but the therapist I was assigned was insanely helpful and supportive! Im new to the adult world after graduating college and things can be scary but this gi... See more
Company replied
Certa pet has helped me continue to keep my Service Dog with me in situations that my anxiety over take my body. She provides pressure stimulation to help relax me.
Company replied
Company details
Written by the company
We coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals. We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Contact info
2600 South Shore Blvd, Ste 302, 77573, League City, United States
- 877-207-0561
- ask@certapet.com
- certapet.com
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to set up
Easy to set up. I was Assigned a Dr within 24 hours. I received clear instructions on how to navigate my letter within my portal. Pretty straight forward.
30 June 2025
Unprompted review
Reply from Certapet
Thank you so much for your feedback! 😊 We're glad to hear that the setup was easy, you were connected with a doctor quickly, and the instructions were clear and straightforward. It's great to know your experience navigating the portal and accessing your letter was smooth. If you ever need anything else, we’re just a message away!
Linus my PSD
Working with certapet was not only easy but very thorough and thoughtful. If you need to take your animal with you in order to feel good, be good and do good, certapet will help you get there. Thank you certapet! You have made my life so much easier and much less anxious.
25 June 2025
Unprompted review
Reply from Certapet
Thank you so much for your kind words! We’re truly glad to hear the process felt both easy and thoughtful. It means a lot to know we could help make life a little calmer and more manageable for you. Wishing you and your companion all the best and we are here for you if you need anything else!
Very thorough and appreciated that this…
Very thorough and appreciated that this was not just an ESA mill, and you were properly vetted by professional
25 June 2025
Unprompted review
Reply from Certapet
Thank you so much for the kind feedback. We’re glad the experience felt thorough and professional; that’s exactly what we aim for. We appreciate your support!
CertaPet’s the best
The service at CertaPet was fast, knowledgeable and convenient. Thanks, CertaPet
23 June 2025
Unprompted review
Reply from Certapet
Thank you so much for your kind words! We’re so happy to hear that you found the service fast, knowledgeable, and convenient—that’s exactly what we aim for. We truly appreciate your trust in CertaPet!
Reply from Certapet
Thank you for your feedback! We're happy to know your experience met your expectations, and we look forward to helping again in the future.
Tracy was so helpful and sweet during…
Tracy was so helpful and sweet during our conversation. The entire process for Certpet was a breeze and very stress free. Thank you to everyone for helping me.
19 June 2025
Unprompted review
Reply from Certapet
Thank you so much for your kind words! We're thrilled to hear that Tracy made your experience smooth and stress-free. Our team takes pride in making the Certpet process as seamless as possible, and it's wonderful to know that it showed. We truly appreciate your trust in us and are always here if you need anything in the future!
You made the certification simple and…
You made the certification simple and easy to understand. Therapist was great and very thorough
17 June 2025
Unprompted review
Reply from Certapet
Thank you so much for your kind words! We're thrilled to hear that you found the process simple and easy to follow. Our therapists are dedicated to being thorough and supportive, so it’s wonderful to know that stood out in your experience. We're grateful you chose us and are always here if you need anything in the future!
She has always being amazing n very…
She has always being amazing n very understanding to my problems and how I feel . Makes me feel secure and safe at all the time. Thank you for your soothing voice and kindness.
14 June 2025
Unprompted review
Reply from Certapet
Hello Karla,
Thank you so much for your kind words! We’re truly grateful to hear that you’ve felt supported, safe, and understood — that’s exactly what we strive for in every session.
We’ll be sure to pass your message along to your therapist — your appreciation means the world. It’s a privilege to be part of your journey, and we’re always here for you.
Very smooth process!
12 June 2025
Unprompted review
Reply from Certapet
Hello Serina,
Thank you so much for your review! We’re thrilled to hear the process was smooth for you — that’s exactly what we aim for.
If you ever need anything or have questions along the way, we’re just a message away.
Reply from Certapet
Hello Kathy,
Thank you for taking the time to share your feedback! We’re proud to have a team that’s committed to professionalism and care, and it’s wonderful to hear that it came through in your experience.
We’re here whenever you need us!
Very professional which was my main…
Very professional which was my main concern.
Therapist was patient and understanding.
Good experience
23 May 2025
Unprompted review
Reply from Certapet
Hello Mario,
Thank you for sharing your experience! We’re so happy to hear that you felt supported and in good hands, especially since professionalism was important to you.
It’s great to know your therapist was patient and understanding. That’s exactly the kind of care we strive to provide every day.
We appreciate your trust and look forward to being here if you ever need us again.
Certapet helped me to get the ESA…
Certapet helped me to get the ESA letter with a few simple steps. I am helpful for their support and knowledge in this area.
5 May 2025
Unprompted review
Amazing Assistance
I tried using another company and received zero support when I had pushback from my landlord. I have legitimate justification for an ESA and was looking for real help.
Certapet was awesome and the therapist I was connected with went above and beyond. So thankful for the help!!!
4 March 2025
Unprompted review
Letter I received was of no help
Letter I received was of no help. Waste of money. Then they charged me for another year with no authorization. Airlines have their policies and many won’t accept the letters you get through Certapet. I did get a refund and won’t be dealing with this business anymore.
1 March 2025
Unprompted review
Read the other one star reviews
Read the other one star reviews. Zero transparency on charges. I applied and made sure there was a refundable policy if my PSD letter was not an option. BEFORE having a consummation with the therapist, the therapist sends an email outlining that in order to hectic a psd letter you must receive therapy. Note that this information is NOT posted anywhere before you apply! In my case this isn’t useful. I’ve had a service dog for ten years trained for two. I canceled the initial consultation and was charged $5.00. Any company that tries to get you to apply without stating exactly what will be required from you and then charges you saying it’s a non refundable administrative fee is dishonest plain and simple. ZERO TRANSPARENCY. GO elsewhere
12 January 2025
Unprompted review
I highly recommend Certapet
I highly recommend Certapet, the service quality was truly exceptional.
10 August 2024
Unprompted review
Reply from Certapet
Thank you so much for your positive review! Your recommendation means a lot to us, and we look forward to continuing to provide you with top-notch service.
Certapet is great with help
Certapet is great with help, quick responses, very reliable
29 July 2024
Unprompted review
Reply from Certapet
Thank you for your wonderful feedback! Woe look forward to continuing to provide invaluable support to you and your furry companion!
Needs improvement
My friend referred me to Certapet as she has already gone through the process with her PSD. The travel letter application process was pretty effortless and thorough. I was contacted by a therapist for the next step (phone consult) in a reasonable manner, but our schedules did not align. However, the therapist did warn me that unless I was traveling internationally or via private jet the ESA letter may not work anyway. With that in mind, I decided to withdraw my application and obtain a refund instead. I was told by a Certapet representative that they would refund me minus the processing fee. Well, given that there wasn’t anything to process, that didn’t seem fair and it was just plain annoying to be nickeled and dimed without cause. Apparently, the fees are hidden in their Terms of Use link in the tiniest print, at the way bottom of their website. Unlike other online sites, that clearly state their refund policies in a separate link, to avoid confusion. My biggest complaint with Certapet is that they should’ve been more transparent about these fees, in the event, things don’t work out as planned. The refund process felt a bit scammy and untrustworthy, as a result.
24 June 2024
Unprompted review
Reply from Certapet
Thank you for your feedback and for bringing this to our attention. I apologize for any inconvenience and frustration caused.
We strive to provide clear information about our refund policies, which are detailed on our website. I understand that you feel this information was not sufficiently visible and will work on improving our communication in this area.
Please note that we did our best in accommodating your needs by assigning you to a different therapist and after you decided to cancel we issued a full refund minus the $5 admin fee.
If you have any further questions or concerns please let us know
Great and thorough assistance
I looked at several sites before choosing certa pet. Well explained, thoughtful and thorough questions on asessment. Therapist was prompt to schedule phone appointment and was on time and received letter in a timely fashion. The site was easy to use and FAQ page was very helpful. Certapet is a very professional service.
14 June 2024
Unprompted review
Reply from Certapet
Thank you so much for sharing your experience! We strive to provide a professional service and we're glad to hear that reflected in your experience with CertaPet. If you have any further feedback or questions, please don't hesitate to reach out. We're here to help!
Awful..took my money
Awful..took my money. Repeatedly asked same questions but never actually called me. Do not use
16 June 2024
Unprompted review
Reply from Certapet
Hi, Naomi. You have been refunded excluding the USD5 administration fee since you have not been assessed or contacted by the Licensed or Qualified Mental Health Professional. Please contact our CX team should you have any further concerns.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.