First of all , I’ve never had such lovely customer services from any retail shop like I did with Cerrura Fashions. The quality of the items are simply stunning, no flimsy materials here. I found the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Packaging is very poor, there was no receipt or product information or returns information. There was no sendes address no vontact numbers/customers services or any contact number. Cerrurra has so man... See more
Company replied
Quality, and fact that you sell true sizes bought two different sizes to be on the safe since it was my first time ordering from the shop.unfortunately the other one is to big will gift someone with... See more
Lovely great quality clothes i highly recommend.Thank you Cerrura Fashions.
Company details
Written by the company
Elegant Clothing for Weddings and Special Occasions including Mother of the Bride, Wedding Dresses, Groomsmen suits, Evening Dresses and African Clothing
Contact info
89 - 93 Fonthill Road, London Fashion Centre, Unit G7 - G9, N4 3JH, Finsbury Park, United Kingdom
- 02072813930
- info@cerrurafashions.co.uk
- cerrurafashions.co.uk
4.6
Excellent
188 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Satisfied customer
Great product, good customer service and quick delivery. Product looks exactly like picture. I am very satisfied
9 February 2024
Shopping was straight forward
Shopping was straight forward, and checking out no issues. The delivery time was great but only issue was the packaging, which I think doesn't deserve the packaged items.
17 January 2024
Excellent service
Loved my order, it looked exactly like what was advertised on social media. I love that their website has a good 'get it now pay later' option. It was delivered within reasonable time and fit perfectly!
6 December 2023
Clothing is nice.
19 December 2023
Very quick delivery
Very quick delivery
Loved the dresses and they are of very good quality.
Would definitely recommend
23 November 2023
Unprompted review
Good delivery time.
4 November 2023
Brilliant customer service
Brilliant customer service. Nothing was too much trouble. Not being able to visit there store in person I was buying blind. The dress was absolutely stunning as were the accessories. Thank you for all of your help and understanding.
9 November 2023
Great outfits
16 October 2023
Excellent communication.Delivery was…
Excellent communication.Delivery was swift.Refund was quick.Excellent company to deal with.Would definitely buy again.
17 October 2023
Great service
Site is user friendly and easy to navigate
Dress was of good quality and arrived promptly.
5 October 2023
Good customer care service and good…
Good customer care service and good quality of clothes
14 September 2023
Love the dresses fit so well and gives…
Love the dresses fit so well and gives plus size women plenty of choices
13 August 2023
The outfit came exactly as shown in the…
The outfit came exactly as shown in the pic and what I wanted for mom. I love it. I think it's the best present for her so far.
31 August 2023
Product was exactly what was…
Product was exactly what was ordered.Delivery was accurate.
25 August 2023
Beautiful dresses
Beautiful dresses.
Well made and quality material.
Very quick delivery.
Very straight forward return process.
They even answer the phone when you call !
However the fit (in my opinionion) is a bit hit and miss.
But I would highly recommend this company x
26 July 2023
The website is clear
The website is clear. The company delivers clothes well packaged and they arrived on time
11 July 2023
I haven’t received the package yet
25 June 2023
Reply from Cerrura Fashions
Hi there, we would like to apologize for any inconvenience caused by the delay of you receiving your package on time. We've investigated the matter and have identified what the cause was.
We've taken steps to prevent this from happening again in future, and we're confident that your future shipments will arrive on time.
Regards
Cerrura Fashions
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.