Did not receive my results, no one responded to me. I emailed customer service, contacted via social media and filled out the form on the website. Still no reply, they took my money for the test and a... See more
Company replied
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I keep getting asked to review and it’s been weeks now and I’m still awaiting my results and not even an update to say my sample was received- despot the mail tracking confirming it was delivered. Ver... See more
Company replied
I have purchased a food reaction test from Cerascreen, which tests IgE and IgG levels. I was surprised when I received results with IgE match against many foods I eat every day. I never had a visible... See more
This is my second review, as I needed a replacement test (My error) which they kindly sold me it at a discount. The test is easy to use. The results came through reasonably quickly, and are easy to... See more
Company replied
Company details
Written by the company
cerascreen® – Your Partner for Better Health Insights cerascreen® is a certified manufacturer of medical devices, based in Hamburg and Schwerin. Our mission is to provide you with greater clarity about your health – easily, reliably, and from the comfort of your own home. To achieve this, we develop innovative home health tests that you can conveniently perform yourself. In addition, we offer high-quality nutritional supplements, as well as coaching and courses on health, nutrition, and fitness. The cerascreen® Method: Test, Learn, Act. With our test kits, you can collect samples at home – whether it’s a few drops of blood from your fingertip, a small amount of saliva, urine, or stool. Simply send your sample back to us using the prepaid shipping envelope. The analysis is carried out in our own lab in Schwerin or one of our carefully selected partner labs. Your results are delivered straight to your smartphone – complete with personalized recommendations and actionable tips. This way, you save time and avoid unnecessary doctor visits, while still receiving precise, lab-quality results. Our tests help you monitor and optimize your levels of vitamins and minerals, improve your gut health, identify allergies and intolerances, and much more. We’ve already analyzed over 1 million tests and supported more than 450,000 people on their journey to a healthier, happier life.
Contact info
United Kingdom
- cerascreen.co.uk
2.5
Poor
29 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
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No results no communication.
27 January 2026
Good but was week slower
13 May 2025
You still haven’t sent my replacement…
You still haven’t sent my replacement kit and are impossible to get in touch with
27 October 2025
Reply from cerascreen
Dear customer,
We are sorry for the inconvenience. Apart from your original order, we do not have any other data with your email address. Please, contact us at +44 330 822 4289. We are available from Monday to Friday, 08:00 to 13:00. We look forward to hearing from you so we can resolve your issue.
Thanks!
IgE Test Produced lots of False Positives
I have purchased a food reaction test from Cerascreen, which tests IgE and IgG levels. I was surprised when I received results with IgE match against many foods I eat every day. I never had a visible food allergy; however, I wanted to see if I had any hidden allergies that created inflammation in my body. The test showed that I have a significant allergy to wheat, soy, tomato, carrots and all nuts. I didn't believe those tests, and I conducted more sensitive and accurate tests using the ALEX 2 method in my country, which showed that I don't have an allergy to these foods. Good that Cerascreen gave me a refund; however, they showed no action in improving their tests, which produce false positives. I wouldn't recommend their food allergy test as they don't use a method that creates reliable and accurate results.
21 April 2025
Unprompted review
I returned my sample many weeks ago and…
I returned my sample many weeks ago and still don't have my results . I've paid £74.89, maybe it's better if I get a refund and start again.
19 June 2025
Reply from cerascreen
Thank you for sharing your feedback.
We have checked your account and could not find an activated Test-ID. To resolve this matter as quickly as possible, we have already sent you an email.
Please note that activating your Test-ID is essential, as it allows us to correctly assign your sample and deliver your results. This step is described in detail in the instructions included with your test.
We appreciate your understanding and patience.
Your Cerascreen Team
I sent my test in weeks ago and still…
I sent my test in weeks ago and still no results
30 September 2025
Reply from cerascreen
Dear customer,
Thank you for your feedback. We apologise for the delay in the analysis. After checking with the lab, they confirmed that the results will be released today. Thanks a lot for your patience and understanding.
If you have any questions, do not hesitate to contact our support team.
Best wishes.
Your cerascreen Team
No results received
My sample was received by them on 28th July. It is now three weeks later and I still have not received my result. Very poor service.
18 July 2025
Reply from cerascreen
Dear Barbara,
We’re very sorry to hear about the delay and the frustration it has caused. This is certainly not the experience we aim to provide.
If your sample was received on July 28th, you should have received your results by now. It’s possible there was a technical or processing issue, and we’d like to investigate this immediately.
Please contact our support team with your order details so we can look into your case and resolve it as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience.
Best regards,
Your cerascreen Team
This is my second review
This is my second review, as I needed a replacement test (My error) which they kindly sold me it at a discount. The test is easy to use. The results came through reasonably quickly, and are easy to understand. (This was a routine vitamin blood level test). I intend to test again, so will use cerascreen again.
6 July 2025
Reply from cerascreen
Thank you for taking the time to leave a second review — we truly appreciate your continued trust!
We're glad to hear that you found the test easy to use and the results clear and timely. We're also happy we could assist you with a discounted replacement. It's great to know you plan to test again, and we look forward to supporting you in the future.
If you ever have any questions, feel free to reach out — we're always here to help.
With kind regards
Your cerascreen Team
Great experience
Ease of ordering ,comprehensive instructions .very fast results .Help was available by email if you needed it . Great choice of tests
15 July 2025
Reply from cerascreen
Thank you so much for your kind feedback!
We're delighted to hear that you found the ordering process easy, the instructions helpful, and the results fast. It’s also great to know you appreciated the availability of support and our range of tests.
Your satisfaction means a lot to us, and we're always here if you need anything in the future.
With kind regards,
Your cerascreen team
So slow
Took too long to begin processing the sample and too long the produce the results.
10 July 2025
Reply from cerascreen
Thank you for your feedback.
We’re sorry to hear that you were not fully satisfied with the processing time. Please allow us to clarify: your sample arrived at our laboratory on July 29, and the results were provided on August 4. This means that the analysis was completed within the expected timeframe.
As we aim to communicate all processing times as transparently as possible, we clearly state the expected analysis duration on our website – and in your case, this timeframe was met.
We appreciate your input and take all feedback seriously, as it helps us continue improving both our service and communication.
If you have any further questions, feel free to contact us at any time.
Kind regards,
Your cerascreen team
Reply from cerascreen
Thank you for your kind words! We’re happy to hear that everything was resolved quickly and that you were satisfied with the communication. We're always here to help!
Best regards,
Your cerascreen team
Timings matched what was promised
5 June 2025
Reply from cerascreen
Thank you for your feedback!
We're glad to hear that the timings matched your expectations and everything went as promised. Reliability and transparency are very important to us – and it's great to know we delivered on that.
Best regards,
Your cerascreen Team
Longer than expected.
It’s taken a lot longer than I expected. I still don’t have my results, and I sent my test back over 10 days ago. I wouldn’t have reviewed but they keep emailing me asking me to leave a review, so here it is.
30 May 2025
Reply from cerascreen
Thank you for your feedback, Daniel, and we're truly sorry for the delay.
We completely understand your frustration.
We’ve reviewed your case, and from the time your sample arrived at the lab to the delivery of your results, it took 5 working days — slightly longer than our usual 3 working days, but still within a relatively short delay.
We completely understand that the overall waiting time may have felt longer, especially with shipping times and review reminders in between. We also apologize for the premature request to leave a review — this was not our intention and we appreciate your honest feedback.
Thank you again for your patience and for sharing your experience.
Kind regards,
The cerascreen Team
Slow and no updates
I keep getting asked to review and it’s been weeks now and I’m still awaiting my results and not even an update to say my sample was received- despot the mail tracking confirming it was delivered. Very slow compared to other companies and no status updates which would at least help.
27 May 2025
Reply from cerascreen
Thank you very much for your honest feedback – and we're truly sorry for the delay.
We’ve checked and can confirm that your sample has now arrived at the responsible laboratory. In some cases delays can occur during shipping due to postal handling – unfortunately, this part of the process is beyond our direct control.
That said, we are continuously working to improve our tracking and notification systems so that you stay better informed in the future.
If you have any questions or need assistance in the meantime, please don’t hesitate to contact our customer service. We’re here to help.
Best regards
your cerascreen team
homocysteine test
Homocysteine test for possible inflammation leading to CVD. Easy to do; results came back quick and easy to make sense of.
4 May 2025
Reply from cerascreen
Thank you very much for your feedback!
We’re happy to hear that the Homocysteine test was easy to use and that the results were both quick and understandable.
Best regards
your cerascreen team
Reply from cerascreen
Thank you so much for your great feedback! We're happy to hear that you found the process efficient and the results easy to understand.
Providing clear and thorough insights is very important to us, and we're glad we could deliver that for you.
All the best,
Your cerascreen team
Very easy prompt service
I recieced the kit to send my sample very quickly. Rrsults were easy to understand and very extensive
Results are sent by email which makes it better to store in files
Well worth the monwy
2 April 2025
Reply from cerascreen
Thank you so much for your great feedback!
We're happy to hear that you received your kit quickly and found the results both easy to understand and thorough.
We truly appreciate your kind words and are glad you feel it was worth the money. Thanks for placing your trust in us!
With kind regards
Your Cerascreen Team
The test results took more than 2 weeks…
The test results took more than 2 weeks to arrive, I was advised there was a delay at the lab. But only after I chased it.
15 April 2025
Reply from cerascreen
Thank you for your feedback, and we’re truly sorry for the delay you experienced.
We understand how frustrating it must have been to wait over two weeks for your results and to only be informed of the delay after following up yourself. That’s certainly not the experience we aim to provide.
We’ll review this internally to improve our communication in such cases.
Thank you again for your patience and understanding.
With kind regards
Your Cerascreen Team
Complete scam, didn’t receive my results and no one’s replying to me
Did not receive my results, no one responded to me. I emailed customer service, contacted via social media and filled out the form on the website. Still no reply, they took my money for the test and after I sent it off I never heard anything back. Complete scam and rip off, don’t bother using this company.
3 April 2025
Reply from cerascreen
Thank you for your feedback, and we're truly sorry to hear about your frustration.
We want to assure you that we respond to every customer inquiry submitted through our contact form. If you've filled it out and haven't received a reply, it's possible that your message reached us during the Easter weekend, when our team was operating with limited capacity due to the holidays.
We absolutely understand how important your results are, and we’d never ignore a customer intentionally. Please feel free to reach out again, ideally including your order number or test ID, so we can look into your case immediately and provide a solution.
Thank you for your patience and understanding — we’re here to help.
Kind regards,
Your cerascreen Team
Reply from cerascreen
Dear Linda,
Thank you for your feedback, and we're truly sorry to hear that things are taking longer than expected.
Delays can be frustrating, and we completely understand your concern. Please know we're doing everything we can to speed up the process and ensure you receive your results as soon as possible.
If you’d like us to check the status of your order, feel free to reach out directly — we’re here to help!
Best regards,
Your cerascreen Customer Support
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