While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I recently sold an iPhone through Cellmefree, and I was so impressed with how smooth the process was! The website was easy to navigate, the customer service was very responsive and patient when I aske... See more

Rated 5 out of 5 stars

I ordered my iPhone 6 online during the week, it as really simple and I received my phone super fast. The phone is really clean and without scratch on the screen. I ordered my iPhone on CellMeFree f... See more

Rated 5 out of 5 stars

I am a natural born skeptic... I read some of the reviews here and I honestly got nervous! But here's the honest truth. I mailed my iPhone 6, I received updates via USPS that my package had arrived at... See more

Rated 1 out of 5 stars

I sent out my phone over 1 month ago. They responded quickly when it was time to send them my phone but disappeared ever since they received my phone. I have received zero updates or response to my em... See more

Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Internet Service Provider

Information provided by various external sources

We believe buying and selling your electronic devices online should be easy, safe, economical and responsible. Moreover, we aim to free our customers who are prisoners of their carrier and eager to switch to a no-contract plan by purchasing an unlocked cell phone.


Contact info

3.5

Average

TrustScore 3.5 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sold HTC ONE (m8) through cellmefree to WeBuyMobile

Couldn't have been easier or worked more smoothly. Cellmefree identified option for me that offered me the best price. Actual transaction to get rid of my phone was easy ... they sent me prepaid package - I mailed them the phone - and they sent me a check - at the price quoted. Definitely the way to go.

24 February 2015
Unprompted review
Rated 2 out of 5 stars

Not good

Have not received check for it yet. Also haven't heard anything about michaels 4s phone

24 February 2015
Unprompted review
CELLMEFREE logo

Reply from CELLMEFREE

Dear Doreen,
Your cell phone was being tested by a technician. Your check has been shipped one week ago. You should have received by now. Could you confirm ?
Thanks
The Cellmefree Team

Rated 1 out of 5 stars

Selling to We Buy Mobile

The worst experience ever, they ignored the email instructions from CellMeFree regarding the PayPal email address to use and sent the money to the wrong one that has not been used for about 9 years and is associated with my details when I lived in the UK, I have lived in the USA for over 9 years now. I emailed We Buy Mobile to tell them of the error and I had no away of accessing the money as I no longer have a bank or credit card for the UK, they never bothered to respond. I ended up trying to sort their error for 2 days with PayPal. PayPal finally transferred the money for me but in the process I ended up losing money. I will definitely not be recommending We Buy Mobile and I for one will not be using them in the future!

24 February 2015
Unprompted review
CELLMEFREE logo

Reply from CELLMEFREE

Dear Joanna,
We are very sorry to hear that. Actually our partner WeBuyMobile made a mistake with you Paypal email address.
We look forward to better serve you in the future.
Sincerely,
The Cellmefree Team

Rated 4 out of 5 stars

Great service

I had a great experience throughout the whole process I was paid as soon as they inspected the item I was paid immediately I will definitely do business again.

13 February 2015
Unprompted review
Rated 4 out of 5 stars

Reputable!

I must say they quoted me at $137 for my Galaxy S4 and about 10 days later I received my check for exactly $137. Needless to say, I was pleased. The only negative was that I had to wait 10 days to get paid when on their site it states that payment would be issued no later than 72 hours of receiving unit. Other than that, I definitely would recommend them to my friends.

13 January 2015
Unprompted review
Rated 5 out of 5 stars

CELLMEFREE, just like the postman because they delivered!

I found CELLMEFREE on the internet, and after reviewing other sites decided to give them my business. From beginning to end everything was easy, and more importantly, just as they said it would be. Based upon the description of my old phone they gave me a "ball park" price. Once they knew I was serious about dealing with them a mailing packet with instructions was sent to me along with a pre paid UPS shipping label. Shortly thereafter, I received my check for the agreed upon price.
CELLMEFREE is a no hassle, no nonsense company, and the ONLY company I would ever consider reselling any of my media to.

9 January 2015
Unprompted review
Rated 1 out of 5 stars

Check

Hello,

I had sent in my 2 phones 2 weeks before New Years and I was told ny a letter that I will get my check within 72 hours it has been more than 72 hours I still haven't received my check i'm not happy about this

9 January 2015
Unprompted review
CELLMEFREE logo

Reply from CELLMEFREE

Dear Lara,

Your check was mailed out mid-december and it seems you did not receive it.
Another check was resent january 12th.
We hope you received it.
Thank you!

The Cellmefree Team

Rated 5 out of 5 stars

Great Experience

Couldn't have for an easier way to sell my cell phones. It was fast, easy and the best prices. Will definitely use their service again

8 January 2015
Unprompted review
Rated 4 out of 5 stars

Easy and worth it!

Can tell you how easy this was- from online estimate until I got my envelope and mailed it back to receiving my check. Best way to recycle phones for cash

8 January 2015
Unprompted review
Rated 5 out of 5 stars

Iphone5

Extremely fast response. Received my check in a couple of days. Only negative was no email communication but overall great experience.

8 January 2015
Unprompted review
Rated 5 out of 5 stars

A++++. 100%

well I wasn't sure about doing this. After all I have read a lot of bad stuff. About places like this. An I almost went with one company until I read there remarks. The. I found this one. And saw they were with the BBB. So I figured. They wouldn't want to mess up there rating. So I gave it a try. It did take a few weeks. But I got my check today an it was for the amount I was quoted and I'm very happy. So. I will recommend this company to anyone. Ty webuymobile. 100% great job!! A++

8 January 2015
Unprompted review
Rated 1 out of 5 stars

Do not trust this web site. If you don't like the phone you receive they claim they will take it back but I have yet to see that happen.

Many rude things have happened to me since I ordered a cell phone through this website.
1.) When my transaction did not go through I was sent several horrible emails with profanity accusing me of using a credit card that was not mine.
2.) I needed to return a phone. I was assured by the owner and several people in the company that they would send me a return label. Its been a month now they won't return my calls/emails and I still have not been able to return a phone.
3.) so I finally got a return label I month later!!! apparently the CEO, of cell me free, emailed it to me. why could he not just do that to begin with. All tell you why, they must work with other dealers cause cellmefree told me they kept trying to get my return label from market mobility.
4.) so I RETURNED the phone. I had to contact them again for the 100th time to follow up. They told me they would cut me a check. I asked them why they could not just return it to my credit card. Next thing I know I got an email from cell me free saying that they credited my account. There is no such transaction on my bank account.

This has been a 1-1/2 month ordeal, and it's still not over. I have reported them to the BBB and CFPB!!!!!!

15 December 2014
Unprompted review
CELLMEFREE logo

Reply from CELLMEFREE

Dear customer,

We are sorry that you have experienced some issues with your order. When the name of a credit card is different than the name of the customer, we have to set up a security check. As we care about our customers data security, we want to make sure than someone else is not attempting to use your credit card fraudulently.
We tried to call you several times on your cellphone and we sent you 3 different emails without response, which raised our doubts.
You have finally called us 1 week later saying that you changed your mind about the phone you bought and that you wanted another one for your daughter's birthday.
We shipped you the phone in express the day after and you received it on time for your daughter’s birthday. We even upgraded her phone from a 16BG to 64GB.
You were supposed to receive a return label from our partner TheMobilityMarketPlace and they did not send it.

We apologize for that but we are not fully responsible. We have taken in charge the shipping return of your product as promise and you have been refunded on your credit card as you requested. We always replied to your calls or emails.

The Cellmefree Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look