I ordered a delivery in Spain (ref #975997979, tracking 546449759979790014 de CTT CLIENTES ) to a pickup point. Celeritas sent me updates on the transport (which means they had my correct contact... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Not a single time have I had a package actually delivered from this post service. Not ONCE! They claim that I am not home... I work from home. I am always home! I ask them to deliver to a... See more
I was expecting a package but they didn't come, they lied because they said I wasn't home when I was. I waited on Friday and on Monday. Then I decided to pick up the package, as I asked Zalando on Wed... See more
An Amazon escalation team arranged a defective product pickup using Celeritas. A nightmare. I waited 3 full days because I kept receiving pickup notifications from Celeritas but THEY NEVER SHOW UP. EV... See more
Company details
- Logistics Service
- Courier and Delivery Service
- Courier Service
- Shipping and Mailing Service
- Shipping Company
- Shipping Service
Information provided by various external sources
¡Hola! Bienvenidos a Celeritas, la solución logística para tu e-commerce. Sistema multi-carrier y puntos de recogida. Atención al cliente en @Atc_celeritas
Contact info
Avenida de la Vega 15, 28108, Alcobendas, Spain
- celeritastransporte.com
1.1
Bad
5K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s too tereible
It’s too tereible
They have zero customer service no phone to call
They say they was at your home to deliver when they never was.
I will never order from Zalando as long they work with these jokers/amateurs
3 July 2020
Unprompted review
Dont waste your Time or Money!
I was forced to use this courier company by a seller from Amazon.es
And as the rest of the reviews show on TRUSTPILOT. This company failed to contact me via all available means, ie: telephone, email, phone call, to request a pick time and date, which they state is company procedure before accepting a delivery.
I will ensure i never use this company again.
Lesson Learnt!
10 June 2020
Unprompted review
NO DELIVERY, NO UPDATE/TRACKING, NOT POSSIBLE TO CONTACT
I placed an order with Shein on April 25th. I can see that the package arrived to Madrid, Spain on May 12th with the tracking of CACESA POSTAL. Last update on May 13th says "END CUSTOM CLEAR PROCESS (GREEN CHANNEL)". I believe they only handle the custom process and the carrier Celeritas is supposed to pick it up and handle the delivery from there. It is not possible to contact Celeritas via phone or email(no reply in over 2 weeks) and their online tracking is not working, asking for the post code and not updating. I understand that there are delays due to the Corona situation but it's very frustrating to not be able to get in contact and being asked to wait when it has been over one and a half month. Is Celeritas still even operating?? I just want to get a confirmation exactly where my package is and when it will be delivered!! How long are you supposed to wait before raising a complaint/reclamation?? Shein can not give any further information and gives a copy-paste reply to keep waiting...
EDIT: My package has arrived today June 12th. It has been re-labeled and delivered by Correos. No update was ever informed about the change of carrier by Shein or Celeritas. I'm happy for finally receiving the package but disappointed with the lack of communication.
5 June 2020
Unprompted review
Resumiendo desastre total
Resumiendo desastre total, incompetencia por todas partes.
5 May 2020
Unprompted review
Worst company
Bad. Bad. Bad. The worst transport company I've ever worked with: packages that are never picked up, couriers telling lies, bad customer service... Never would recommend it to anyone
19 February 2020
Unprompted review
Bad is definetly NOT ENOUGH
Bad is definetly NOT ENOUGH to express my anger with this company.
After 3 weeks I’m still waiting a package that had to arrive within 2-4 days after the purchase.
Still no news, no updates, NOTHING! I’ve been texting them everyday and they can’t tell anything... the most annoying thing is the fact that I can’t do anything else from my side.
1 February 2020
Unprompted review
zero stars for cheaters
dishonest people
their web site says they have delivered but nothing here.
I am working from home, so impossible I wasn't here.
do not use, blind, no legged donkey would be better.
9 January 2020
Unprompted review
DESASTRE- TERRIBLE
DESASTRE, PEOR EMPRESA DE REPARTO CON LA QUE HE TENIDO QUE TRABAJAR. TERRIBLE, HORRIBLE,
17 July 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.