Jack was very helpful and found the replacement part I was after, ordered it and job done. Very proffesional.
Company replied
Location
Switch location10 Spa Industrial Park, Longfield Road, TN2 3EN Royal Tunbridge Wells, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
In the last few years city electrical in braintree has come on in leaps and bounds as an industrial electrician the equipment i order can be unusual to say the least but the staff at city all go that... See more
Company replied
Great service from Matthew at Tunbridge wells branch . Fast , cost effective, top service
Company replied
Have a great account manager who always goes above and beyond. Great service all round. Many thanks Harvey.
Company replied
Company details
- Electrical Wholesaler
- Cable Company
- Electrical Appliance Wholesaler
- Lighting Wholesaler
- Screw Supplier
- Solar Energy Equipment Supplier
About CEF - TWE
Written by the company
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
CEF - Your local Electrical Experts
Written by the company
- Over 390 Stores Nationwide
- You'll be sure to find a CEF near you
- Next Day Delivery
- On all orders placed before 6pm
- Free Delivery
- Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
- Reserve and Collect
- Reserve your products online and collect them from your nearest store
- Customer Service
- Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm
Contact info
10 Spa Industrial Park, Longfield Road, TN2 3EN, Royal Tunbridge Wells, United Kingdom
- 01892 531024
4.5
Excellent
16 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality customer help.
Jack was very helpful and found the replacement part I was after, ordered it and job done. Very proffesional.
28 November 2025
Reply from CEF - TWE
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Staff are very helpful
Staff are very helpful, the website is easy to use and goods are available quickly.
25 September 2025
Reply from CEF - TWE
Thank you very much for your review Nicola.
Best Regards
Adele Feller (Customer Services Manager)
Great service from Matthew at Tunbridge…
Great service from Matthew at Tunbridge wells branch . Fast , cost effective, top service
2 May 2025
Reply from CEF - TWE
Thank you very much for your review Robert.
Best Regards
Adele Feller (Customer Services Manager)
Have a great account manager who always…
Have a great account manager who always goes above and beyond. Great service all round. Many thanks Harvey.
10 April 2025
Reply from CEF - TWE
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - TWE
Thank you very much for your review Adrian.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - TWE
Thank you very much for your review Mike.
Best Regards
Adele Feller (Customer Services Manager)
leaps and bounds
In the last few years city electrical in braintree has come on in leaps and bounds
as an industrial electrician the equipment i order can be unusual to say the least but the staff at city all go that extra mile to try to source it or something that can replace it
17 March 2023
Reply from CEF - TWE
Thank you very much for your review and feedback.
Best Regards
Adele Feller (Customer Services Manager)
First class service!…
Delivery was on time and the gentleman who served me in the Tunbridge Wells shop was so helpful!
10 February 2023
Reply from CEF - TWE
Thank you very much for your review and feedback Michael.
Best Regards
Adele Feller (Customer Services Manager)
Simple ordering and collection process
Simple ordering and collection process. Good service.
5 July 2022
Reply from CEF - TWE
Thank you very much for your review Nicholas.
Best Regards
Adele Feller (Customer Services Manager)
Tunbridge Wells store
Tunbridge Wells store - excellent service from everyone there, they are always happy to help, even sourcing non-stock gear. Brilliant!
24 May 2022
Reply from CEF - TWE
Thank you very much for your review and feedback Steve.
Best Regards
Adele Feller (Customer Services Manager)
Need 6 stars for this!
Need 6 stars for this!
Called in at CEF Tunbridge Wells for an important to me, but inconsequential order: 1m 5 amp twin wire and a connecting block. Chap serving was polite, helpful and WOULD NOT ACCEPT PAYMENT! Cited the paperwork would cost more than the goods.
Amazing! This is how you get customer loyalty! I will always go to CEF now. Thank you.
11 February 2022
Unprompted review
Reply from CEF - TWE
Thank you very much for your review and feedback Richard Hodgson.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - TWE
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
The guys at the Tunbridge Wells branch…
The guys at the Tunbridge Wells branch changed my mind on CEF. Wonderful team who do all they can to help.
Great service on all levels. No matter who you deal with they do what they can to help!
30 November 2021
Reply from CEF - TWE
Thank you very much for your review and feedback Michael Bateman.
Best Regards
Adele Feller (Customer Services Manager)
Helpful on Returns
Easy to order stuff on line. The local branch was very helpful about refunding an item that I had ordered incorrectly.
10 August 2021
Reply from CEF - TWE
Thank you very much for your review Mr Gordon Hardwick.
Best Regards
Adele Feller (Customer Services Manager)
Shaun and Matt are always happy to help…
Shaun and Matt are always happy to help and really do look after you.
5 August 2021
Reply from CEF - TWE
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.