Efficient and direct many thanjs
Company replied
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Efficient and direct many thanjs
Company replied
Great service and super quick delivery Lessthan 24 hrs will defo use again
Company replied
I purchased Fireangel Smoke Alarms for my house, unaware that the version sold by CEF did not include the RF Module which links them all together. I contacted the support desk who advised there were a... See more
Company replied
5 STARS TO THE PAISLEY DEPOT FOR PUTTING THINGS RIGHT, I CAN'T THANK THEM ENOUGH FOR A GREAT SERVICE, WELL DONE TO DEREK AND THE LADS KEEP UP THE 5 STAR SERVICE
Company replied
Written by the company
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
Written by the company
39 Underwood Rd, PA3 1TQ, Paisley, United Kingdom
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Great service and super quick delivery Lessthan 24 hrs will defo use again

Reply from CEF - PAI

Reply from CEF - PAI
5 STARS TO THE PAISLEY DEPOT FOR PUTTING THINGS RIGHT, I CAN'T THANK THEM ENOUGH FOR A GREAT SERVICE, WELL DONE TO DEREK AND THE LADS
KEEP UP THE 5 STAR SERVICE

Reply from CEF - PAI
I purchased Fireangel Smoke Alarms for my house, unaware that the version sold by CEF did not include the RF Module which links them all together. I contacted the support desk who advised there were a number in stock, which I duly ordered and paid more delivery, One arrived and was faulty and after further contact with the help desk, I was. Advised to take it in to a local store for exchange. On arrival at the store the staff member was less than helpful and suggested I should return the faulty part to the web store. I advised I had been told to bring the faulty unit in. Staff then checked and surprisingly stated they had none in stock so I would have to return it to the online store. The Help Desk had already checked stock at the store before I attended and unless they had sold over 200 in an hour, I had reason to believe I was being sold a dummy. Another member of staff came to help and told me the RF Modules were in another part of the store and quickly retrieved one from for my exchange which was completed without any further hassle.

Reply from CEF - PAI
Great service from counter staff. Product was a little late due to courier. They called on receipt of order and spent time discussing other products

Reply from CEF - PAI
Good and flexible service with my first 2 orders placed with this Company. The flexibility of delivery to your premises or to their extensive branch network was ideal for me. Collection at their local store was efficient with no issues. Goods were appropriately packaged and correct.
Will have no hesitation in using again.

Reply from CEF - PAI
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