CEF - PAI Reviews 8

TrustScore 4 out of 5

4.0

39 Underwood Rd, PA3 1TQ Paisley, GB


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Rated 5 out of 5 stars

Great service and super quick delivery Lessthan 24 hrs will defo use again

Company replied

Rated 4 out of 5 stars

I purchased Fireangel Smoke Alarms for my house, unaware that the version sold by CEF did not include the RF Module which links them all together. I contacted the support desk who advised there were a... See more

Company replied

Rated 5 out of 5 stars

5 STARS TO THE PAISLEY DEPOT FOR PUTTING THINGS RIGHT, I CAN'T THANK THEM ENOUGH FOR A GREAT SERVICE, WELL DONE TO DEREK AND THE LADS KEEP UP THE 5 STAR SERVICE

Company replied


Company details

  1. Electrical Wholesaler
  2. Cable Company
  3. Electrical Appliance Wholesaler
  4. Lighting Wholesaler
  5. Screw Supplier
  6. Solar Energy Equipment Supplier

About CEF - PAI

Written by the company

We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.

CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.

CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.

Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.

Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.

In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.

Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.

By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.

Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories

CEF - Your local Electrical Experts

Written by the company

Over 390 Stores Nationwide
You'll be sure to find a CEF near you
Next Day Delivery
On all orders placed before 6pm
Free Delivery
Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
Reserve and Collect
Reserve your products online and collect them from your nearest store
Customer Service
Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm

Contact info

4.0

Great

TrustScore 4 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Great service.

A very good price and excellent next day delivery service.

25 March 2024
CEF - PAI logo

Reply from CEF - PAI

Thank you very much for your review and feedback Iain.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Customer services

Very helpful

5 January 2023
CEF - PAI logo

Reply from CEF - PAI

Thank you very much for your review William.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

5 STARS TO THE PAISLEY DEPOT FOR…

5 STARS TO THE PAISLEY DEPOT FOR PUTTING THINGS RIGHT, I CAN'T THANK THEM ENOUGH FOR A GREAT SERVICE, WELL DONE TO DEREK AND THE LADS
KEEP UP THE 5 STAR SERVICE

5 November 2022
Unprompted review
CEF - PAI logo

Reply from CEF - PAI

Thank you very much for your review and feedback James.

Best Regards
Adele Feller (Customer Services Manager)

Rated 4 out of 5 stars

Fireangel RF Module Faulty - In stock or not

I purchased Fireangel Smoke Alarms for my house, unaware that the version sold by CEF did not include the RF Module which links them all together. I contacted the support desk who advised there were a number in stock, which I duly ordered and paid more delivery, One arrived and was faulty and after further contact with the help desk, I was. Advised to take it in to a local store for exchange. On arrival at the store the staff member was less than helpful and suggested I should return the faulty part to the web store. I advised I had been told to bring the faulty unit in. Staff then checked and surprisingly stated they had none in stock so I would have to return it to the online store. The Help Desk had already checked stock at the store before I attended and unless they had sold over 200 in an hour, I had reason to believe I was being sold a dummy. Another member of staff came to help and told me the RF Modules were in another part of the store and quickly retrieved one from for my exchange which was completed without any further hassle.

21 June 2022
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Reply from CEF - PAI

Thank you very much for your review and feedback David.

A member of our CEF team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Service

Great service from counter staff. Product was a little late due to courier. They called on receipt of order and spent time discussing other products

5 October 2021
CEF - PAI logo

Reply from CEF - PAI

Thank you very much for your review and feedback William.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Good Company to buy from

Good and flexible service with my first 2 orders placed with this Company. The flexibility of delivery to your premises or to their extensive branch network was ideal for me. Collection at their local store was efficient with no issues. Goods were appropriately packaged and correct.
Will have no hesitation in using again.

26 September 2021
CEF - PAI logo

Reply from CEF - PAI

Thank you very much for your review and feedback Alistair.

Best Regards
Adele Feller (Customer Services Manager)

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