CEF - EXP Reviews 23

TrustScore 4 out of 5

4.2

Unit 7, Mamhead Business Units Silverton Road Matford Park, EX2 8HE Exeter, GB


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See what reviewers are saying

Rated 3 out of 5 stars

Went into Marsh Barton office, didnt have in stock - asked them to order for me and they said I must do it onine. I mentioned and they agreed that if it was possible to order from them as opposed to o... See more

Company replied

Rated 5 out of 5 stars

When one deals with buying one wants a knowledgeable Sales Rep. Top delivery of the correct item at the best price. No waffle, no white lies just straight down the line. Helpful and honest. CEF ticke... See more

Company replied

Rated 5 out of 5 stars

I couldn't identify the part I needed. I rang the local office, extremely knowledgeable, friendly and helpful staff who found the correct part from my description and talked me through how to order on... See more

Company replied

Rated 5 out of 5 stars

CEF always is a great choice for professional and amateurs when you are looking for all sort of electrical equipment and tools plus many more handy stuff useful in every work day! Thumbs UP!

Company replied


Company details

  1. Electrical Wholesaler
  2. Cable Company
  3. Electrical Appliance Wholesaler
  4. Lighting Wholesaler
  5. Screw Supplier
  6. Solar Energy Equipment Supplier

About CEF - EXP

Written by the company

We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.

CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.

CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.

Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.

Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.

In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.

Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.

By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.

Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories

CEF - Your local Electrical Experts

Written by the company

Over 390 Stores Nationwide
You'll be sure to find a CEF near you
Next Day Delivery
On all orders placed before 6pm
Free Delivery
Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
Reserve and Collect
Reserve your products online and collect them from your nearest store
Customer Service
Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm

Contact info

  • Unit 7, Mamhead Business Units Silverton Road Matford Park, EX2 8HE, Exeter, United Kingdom

  • 01392 825602

4.2

Great

TrustScore 4 out of 5

23 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Helpful telephone staff

Helpful telephone staff at Marsh Barton. Excellent value. Prompt delivery.

24 November 2025
CEF - EXP logo

Reply from CEF - EXP

Thank you very much for your review Christopher.

Best Regards
Adele Feller (Customer Services Manager)

Rated 3 out of 5 stars

Went into Marsh Barton office

Went into Marsh Barton office, didnt have in stock - asked them to order for me and they said I must do it onine. I mentioned and they agreed that if it was possible to order from them as opposed to online I would not have to pay delivery. Sadly I got nowhere and had to order online and pay for delivery.

12 November 2025
CEF - EXP logo

Reply from CEF - EXP

Thank you very much for your review Peter.

Our customer services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Cannot fault CEF

Cannot fault CEF. Professional, friendly and helpful. Can recommend.

27 February 2025
CEF - EXP logo

Reply from CEF - EXP

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

CEF Professionalism & Helpfulness

The 2 branches I use are both excellent.
Exeter and Tiverton
Staff are professional, knowledgeable and willing to help. I've tapped their knowledge on several occasions and this has helped with the project I am involved with.

29 October 2024
CEF - EXP logo

Reply from CEF - EXP

Thank you very much for your review and feedback.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Delivery came next day all goods were as expected

Delivery came next day all goods were as expected. My only comment would be the box appeared overly large for the contents.

10 April 2024
CEF - EXP logo

Reply from CEF - EXP

Thank you very much for your review and feedback.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Willing

Willing, knowledgable staff along with prompt service

26 March 2024
CEF - EXP logo

Reply from CEF - EXP

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Prompt and Professional

CEF always is a great choice for professional and amateurs when you are looking for all sort of electrical equipment and tools plus many more handy stuff useful in every work day! Thumbs UP!

29 February 2024
CEF - EXP logo

Reply from CEF - EXP

Thank you very much for your review and feedback.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Very satisfied

The whole process was rapid and would be difficult to improve upon. Very satisfied

30 January 2024
CEF - EXP logo

Reply from CEF - EXP

Thank you very much for your review Michael.

Best Regards
Adele Feller (Customer Services Manager)

Rated 1 out of 5 stars

elect box didn't turn up at all

elect box didn't turn up at all. I paid £9.95 extra for AM next day. I had the National Grid chaps standing in my yard waiting after CEF had promised to deliver. Customer service were ok but they in the hands of their couriers who eventually lied when they said they tried to deliver. Still haven't had a refund so i'll have to chase them again!

25 October 2023
CEF - EXP logo

Reply from CEF - EXP

Thank you for your review and feedback Barry.

We apologise that on this occasion we have not provided you with an acceptable level of service.

Our customer services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Quick

Quick, efficient service

11 September 2023
CEF - EXP logo

Reply from CEF - EXP

Thank you very much for your review Linda.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Excellent service

So easy, customer support were excellent

21 June 2023
CEF - EXP logo

Reply from CEF - EXP

Thank you very much for your review Simon.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Swift service

Swift, cost effective service with added security of a phone call follow up to the order. Will use this service again when reguired

26 March 2023
CEF - EXP logo

Reply from CEF - EXP

Thank you very much for your review and feedback Peter.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

I couldn't identify the part I needed

I couldn't identify the part I needed. I rang the local office, extremely knowledgeable, friendly and helpful staff who found the correct part from my description and talked me through how to order on their website........and I don't think there was anything in it financially for them as the Web order was sent from a distribution centre. The staff made me feel welcome even with my silly questions

7 March 2023
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Reply from CEF - EXP

Thank you very much for your review and feedback Mr Hill.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Next day delivery

Next day delivery, and spot on easy to use on line ordering.

6 January 2023
CEF - EXP logo

Reply from CEF - EXP

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

When one deals with buying one wants a…

When one deals with buying one wants a knowledgeable Sales Rep. Top delivery of the correct item at the best price. No waffle, no white lies just straight down the line. Helpful and honest. CEF ticked all the boxes. The item was fitted the same day as received. All perfect performance.
Many thanks.

13 December 2022
CEF - EXP logo

Reply from CEF - EXP

Thank you very much for your review and feedback Bill.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Ordered online

Ordered online, exactly what I wanted and delivered promptly.

23 September 2022
CEF - EXP logo

Reply from CEF - EXP

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Ordered large number of lights for an…

Ordered large number of lights for an upgrade in a communal area.
Kris, manager of Exeter sourced the lights but we ordered online as online orders get priority and had next day delivery of 28 lights to the Exeter branch, fast, easy and reliable.
First thing in the morning they were there, all good, happy tenants too.

22 August 2022
CEF - EXP logo

Reply from CEF - EXP

Thank you very much for your review and feedback.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

It was easy to order though one part…

It was easy to order though one part had to come from another store and postage is more than I usually pay when ordering items. It arrived on time and took only minutes to collect. Shall use again if I need to.

18 July 2022
CEF - EXP logo

Reply from CEF - EXP

Thank you very much for your review Cher.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Good online shop made better by branch staff

One of the very few companies that offers a good online ordering system with decent prices where you dont feel ripped off. Most companies have extortionate online that makes the whole online ordering shameful but not CEF. Delivery is also always quick.

If you need to engage directly with the branch staff you get excellent expertise and advice

11 May 2022
CEF - EXP logo

Reply from CEF - EXP

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

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