CECT-Shop.com Reviews 

2,203
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

I have ordered a Xiaomi Mi 11 Ultra in November 2021. Now, the battery is blowing up and the phone back is lifting off the phone. Furthermore, the camera sporadically refuses to work - not only in... See more

Rated 5 out of 5 stars

I was sceptic to order an expensive smartphone from China. The more I was impressed about the experience with CECT shop. The web shop is reliable and the order process as well as the terms&cond... See more

Rated 1 out of 5 stars

They asked for half payment before and told me to pay half later after delivery! After i paid my first deposit they told me to pay full so and only they would delivery it right away, so i did! I haven... See more

Rated 1 out of 5 stars

The phone never came and the support staff stopped responding. They used a company called laser ship that seems to regularly not deliver packages. I bought a phone from them a year ago and it was ok,... See more

Company details

  1. Cell Phone Store

Information provided by various external sources

Seit 2006 der Nr.1 Online-Shop für den europäischen und deutschsprachigen Markt für China Smartphones, Gadgets & Tablet PCs - Your # 1 online store for trustful and safe online shopping for Chinese smartphones, gadgets & tablet PCs since 2006.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

2K reviews

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2.6

All reviews

(2,203)

1 review in the last 12 months

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Rated 1 out of 5 stars
CECT-Shop.com logo

Reply from CECT-Shop.com

Update 24.03.2021:
Dear Alae Eddine khannouchi,

we hope you are doing well? We have contacted you yesterday using both email addresses we have from you, but so far we have not heard back from you what exactly the problem is with the received watch.

We are looking forward to your reply.

Thank you and see you soon,
your CECT-Shop team - Since 2006
C.N.


Dear Alae Eddine khannouchi,

thank you for your review. Unfortunately, we have not received any email from you since you have placed your order and March 17, 2021, when the Oppo Watch was delivered, that the smartwatch is defective.

Our customer service will get back to you immediately by email.

Thank you and see you soon,
your CECT-Shop team - Since 2006
C.N.

Rated 5 out of 5 stars

Fast, reliable

Compared to the other big online chinese shop, this one seems to deliver a lot quicker. Really uncomplicated comunication with the customer support, also in German.
I got a fantastic phone which is not available here in Europe and it works impecably.
I will consider this option over TSZ for my next order.

27 February 2021
Unprompted review
Rated 1 out of 5 stars

Took Payment and denied receipt

Paid ~£600 at the start of January via Bank transfer (as stated on the company website) and they have denied receipt of the funds. I am commencing legal action now. Failed to provide any support.

2 February 2021
Unprompted review
CECT-Shop.com logo

Reply from CECT-Shop.com

Update 08.09.2021:
Dear Alan,

we have still not received any payment from you neither in EUR, USD or CHF from your side since you have placed your order on 05.01.2021. Were you able to contact Revolut and inquire further details about the returned/incomplete bank transfer? By now, you should have definitely received your payment back which was unfortunately never transferred to our bank account. Otherwise, you might get a response when leaving them a feedback and review of your experience with them on Trustpilot at https://www.trustpilot.com/review/www.revolut.com

We are looking forward to your reply and hope you were able to sort out the situation we have had absolutely no influence on.

Thank you and stay safe,
your CECT-Shop.com - Since 2006
C.N.


Update 07.04.2021:
Dear Alan,

we have still not received any payment from you neither in EUR, USD or CHF from your side since you have placed your order on 05.01.2021. Were you able to contact Revolut and inquire further details about the returned/incomplete bank transfer?


Update 23.02.2021:
Dear Alan,

we have still NOT received any payment neither in EUR, USD or CHF from your side since you have placed your order on 05.01.2021. Were you able to contact Revolut and inquire further details about the returned/incomplete bank transfer?


Dear Alan,

you need to contact Revolut Bank Ltd.! We can not take anything what we haven't received!

In the correspondence with you of nearly 20 emails, in addition with emails to our bank, we have explained the situation that the payment provider Revolut Bank Ltd. you have used has transferred the wrong currency to our bank account which automatically leads to a return of the payment instructed by Revolut Bank Ltd.!

There is unfortunately absolutely nothing else we can do in your case! We have never received a payment from you!

Sincerely,
your CECT-Shop team - Since 2006
C.N.

Rated 4 out of 5 stars

Very good Customers Service

Very good Customers Service, immidiate and helpful responses! Not getting the full 5-stars, because my phone still did not arrive after 4 weeks. May not be the fault of this shop, but still worth noticing. Regards, Max

28 January 2021
Rated 5 out of 5 stars

I've ordered from them several times…

I've ordered from them several times and the accuracy of their website as far as features of the product and status of stock is great. They process your order within a few days of you placing it and their shipping service has has always been quick, at least to the western portion of the USA. I will continue to do business with them when ever they have a device I wish to purchase.

27 January 2021
Rated 5 out of 5 stars

all ok

respecting the delivery times, there is a plug adapter in the package

2 January 2021
Rated 5 out of 5 stars

Speedy delivery, great price and fantastic customer service!

I'd highly recommend your shop (CECT-SHOP) to others as you provided a very customer centric, professional and speedy service and great post-sales customer services:
* You processed the order immediately
* Your shipment is quick (DHL) and reasonably priced (GoodEReader charged twice your price and I never received the phone from them after two and half months)
* The info in your email provides the customer clear and detailed info to set up the delivery expectation
* The tracking process confirmed your info are accurate
* You welcomed customer to contact you after receiving the order and your staff responded timely with helpful info.

31 December 2020
Unprompted review
Rated 5 out of 5 stars

Hisense A5 Pro CC

Hisense A5 Pro CC: Arrived early. According to the physical Device Checklist in the box, CECT-SHOP validated SIM functionality with a test call, nearly all hardware and sensor functions, like battery charging, mic, head phone jack, etc. For this phone, the extra step in quality assurance is quite assuring. I still checked the functions and was able to set up my own SIM the following morning at T-Mobile. Would recommend this retailer and their quality by my first experience.

22 December 2020

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