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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for being exactly as described, often highlighting the quality and authenticity of items like vintage LPs and rare CDs. Many people appreciate the secure and careful packaging, ensuring items arrive in perfect condition. The delivery service is frequently noted for its speed and efficiency, with orders arriving on time and well-protected. However, some customers also noted significant issues with the website and their accounts, mentioning deactivations and erased listings. A few other people also felt that purchases were allowed to proceed even when items were out of stock, leading to cancellations after funds were sent.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting the availability of rare LPs... See more

Website

Customers consistently note positive experiences with the website. Many reviewers found the site helpful for... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the fast delivery,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent condition of... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process abundant and easy,... See more

Based on these reviews

Rated 5 out of 5 stars

Swift delivery in secure packaging. Item exactly as described. Very pleased to find that CD and even happier at the keen price. Will definitely look again at this seller.

Rated 5 out of 5 stars

Found a much sought after album at a good price. Vinyl as described and arrived in timescale advertised. Overall a very easy and good transaction. Highly recommended.

Rated 5 out of 5 stars

Bought a vintage LP online — exactly as described! Clean vinyl, well-packed, and fast shipping. The seller clearly knows how to handle records with care. Highly recommend for quality and authenticity.... See more

Rated 5 out of 5 stars

I just received a very very rare picture disc 'The Sensation Alex Hervey Band' the album "The Impossible Dream"Japanese issue & it's simply a Hen's teeth album(on picture disc)..very securely wrappe... See more


Company details

  1. Money & Insurance

Information provided by various external sources

CD and LP est une place de marché pour la musique. Elle met en relation des passionnés qu'ils soient acheteurs ou vendeurs de disques. Le site traduit en 5 langues a une dimension internationale et un service client disponible et à l'écoute.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Fast delivery

Fast delivery, no real complaints other that the cd has Promo copy not for resale printed on the cover .. but as its from 1994 I don't suppose thats a problem😉

1 February 2026
Unprompted review
Rated 5 out of 5 stars

great choice of vinyl and cdsls to be had..i…

some great classic vinyls to be had..i bought a few as the seller had a half price sell..got some great bargains..also found a hard to get maxi 45 ..a tad pricey but well worth the money..l will continue buying from this site ..oh big fact..they are cheaper than ebay

25 December 2024
Unprompted review
CDandLP logo

Reply from CDandLP

Keep spreading the word and be welcome

Rated 1 out of 5 stars

To all the buyers be aware of this…

To all the buyers be aware of this company.
If for some reason you purchase an item and you are not satisfied with your purchase or price shipping or your item gets cancelled CDANDLP Do not support you in any way. I would highly recommend buying from another company that's willing to support you when having issues with your purchase or faulty products. This is my advice to all the buyers do not put yourself in bad company.
CDANDLP are the most degrading company i have ever known. If I had the option I would give CDANDLP MINUS ONE STAR. NIL for customer service

18 December 2025
Unprompted review
CDandLP logo

Reply from CDandLP

Hi Tony,
I'm sorry that you were so impatient and worried.
The sell could have been fine but as you were to pressing, the seller cancelled this order.
Maybe next time

Rated 1 out of 5 stars

I purchased an item from this site …

I purchased an item from this site which was in stock. After purchasing item from

CDandLP they did not support me with my inquiry Instead I was ignored and not taken seriously. Customer service is a first priority I had a bad experience especially just signing up at this site is not a good sign.
I only joined the site last week. I do not recommend this site to anyone. The support for customer service is very bad and they do not help out with any issues. be aware of this site it is highly not recommended. Iam closing my account and I would highly recommend you do too.
My friends recommended me to this site. After finding out what experience I went through i will be cancelling my account. I have over 50 friends and family members at this site. They are also taking this very seriously and are considering to also close their account. No one needs to be treated with disrespect. I would rather support a company that's willing to support their customers and willing to help out without been ignored.

19 December 2025
Unprompted review
CDandLP logo

Reply from CDandLP

Maybe 3 comments for the same order is a bit too much.

Rated 5 out of 5 stars

Bought a vintage LP online

Bought a vintage LP online — exactly as described! Clean vinyl, well-packed, and fast shipping. The seller clearly knows how to handle records with care. Highly recommend for quality and authenticity.

20 October 2025
Unprompted review
Rated 1 out of 5 stars

CDandLP is horrible for Sellers

I've been selling vinyl records for the past two years online. I can't get a damn thing to work on the CDandLP website. They constantly deactivate my account and erase my items I list. I've spent hours resubmitting these and they are erased the next day. I currently have an item for sale that someone wants to buy and all I need to do is confirm it. However, the link in the email is dead and the item doesn't appear on my account. But I keep getting emails asking me if it's available to sell. $400. I guess CDandLP doesn't care to take a slice. I've heard nothing from them since signing up with them and reaching out for help. It'd be cool to know how to contact the buyer outside of CDandLP but THEIR INCOMPETENCE PREVENTS THE SALE OF RECORDS.

UPDATE & REPLY TO THEIR RESPONSE: How do I contact you and actually get a response? That's the problem. I was contacting you since Thursday with multiple messages on the contact page of your website. The fact that the responses when to a donotreply email is your own fault. I addressed this issue with your company before about how my email is across two accounts but you've never resolved that. Your response is the same response I like on a review over a year ago. To contact you. How do I contact you if you don't repond?

30 September 2025
Unprompted review
CDandLP logo

Reply from CDandLP

Hello Robert,

You contacted us on the last day of the validation period. Unfortunately, it was a Sunday, and we were unable to respond within the time limit.
Following your messages arriving in a "noreply" inbox, we noticed that you had two different accounts with the same email address, which explains why you couldn't find your order if you weren't logged in to the correct account.

If you'd like to work with us and find a solution to this misunderstanding, please contact us. We have a proven track record over many years, and as you've noticed, we can find customers for your valuable records.

Regards

Rated 5 out of 5 stars

Seriousness and promptness

Yes, of course, it is a serious company! I recommend with all confidence! I hope we can continue to collaborate!
The good ones!
Dragos

30 September 2025
Unprompted review
CDandLP logo

Reply from CDandLP

I am sure we will continue!
We have been here for years, so we know what our customers need.

Rated 5 out of 5 stars

I am very happy with all the process.

My order arrived as expected. On time, perfectly packed and im perfect conditions. The item correspond to the description presented in the site.
I am very happy with all the process.

1 October 2025
Unprompted review
CDandLP logo

Reply from CDandLP

Very happy to read your comment.
Be welcome again.

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