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CBS Bahamas Reviews 

699
•
TrustScore 5 out of 5

4.8

Home Improvement Store
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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and efficient delivery services that make everyday online shopping completely seamless and stress-free. Consumers often highlight the remarkably fast order processing times and top-notch customer support provided by incredibly friendly representatives. People genuinely love how easy it is to place online orders and promptly receive helpful notifications regarding both store pickups and scheduled home deliveries. Though some customers noted occasional delivery logistics issues, such as incorrect vehicle sizes or items dropped on porches, alongside minor communication hurdles when trying to reach support by phone.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional customer service and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising timely arrivals and friendly drivers... See more

Service

People report positive experiences with service, frequently praising quick response times and effortless... See more

Order

Customers had positive experiences with order, highlighting the quick online process and seamless delivery.... See more

Customer service

Reviewers highlight high satisfaction with the customer service, praising professional staff who are very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

CBS offers great products and prices. The website is up to date and easy to use. We order from them frequently and usually get our products delivered. The delivery personnel are always efficient and c... See more

Rated 5 out of 5 stars

I placed an order online but unfortunately I kept getting an error when I tried to select a day and time for pickup. I sent an email asking for assistance and within minutes Mr. Burrows responded. He... See more

Company replied

Rated 5 out of 5 stars

Outstanding Customer service!! I actually received a call to advise one item was not available and another was recommended. The individual who called was pleasant and professional and could not have... See more

Rated 5 out of 5 stars

It was a pleasure shopping today. When we arrived at the checkout counter Nathalia was very helpful and greeted us with kindness. She also assisted with using our CBS account to earn points after purc... See more

Company details

  1. Home Improvement Store
  2. Door Supplier
  3. Hardware Store
  4. Home Goods Store
  5. Window Supplier

About CBS Bahamas

Written by the company

In addition to being the nation's largest home improvement retailer, CBS Bahamas is also the leading supplier of architectural building products in both the commercial and residential markets within The Bahamas.

Our flagship store, CBS Bahamas in the SouthWest Plaza, offers a retail shopping experience that can’t be matched. Our well laid out store provides an easy and stress-free shopping environment for the customer. Whether you're picking up supplies for your next DIY project, or meeting with one of our in-house experts to plan your next renovation; we are here to please & serve you. CBS SouthWest Plaza takes pride in offering a variety of specialized departments such as Lawn & Garden, Cleaning Supplies, Housewares, Electrical, Plumbing, Windows & Doors, Tools, a Valspar Paint Center, and so much more.

More recently, we launched the all-new CBS PROstore which aims to provide Contractors, DIY Pros, and other industry professionals with unbeatable pricing & service on a wide variety of building essentials. The CBS PROstore proudly features a bulk selection of common building materials at everyday low prices. Visit us today to browse our selection of plywood, shingles, underlayment, thinset, grout, hardware, fasteners, hand tools, insulation, sheet rock, cement board, and masonry products.

Whether it's retail sales or project sales, our mission remains to provide access to quality products at a fantastic value, while also offering superb customer service to our consumers. CBS Bahamas strives to be the 'one-stop-shop' for the home improvement and building needs of the Bahamian public.

Contact info

4.8

Excellent

TrustScore 5 out of 5

699 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(699)

157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good service

I have been an online shopper for a while now, the website is easy to use BUT the delivery option and especially Daquan is awesome. He is respectful, courteous and very helpful, an asset for sure.

15 December 2025
Unprompted review
Rated 3 out of 5 stars

It was difficult to get to speak with…

It was difficult to get to speak with someone to get additional information before making my purchase. When I did get to talk with someone, they promised to send me further information and never did. I asked for a call before it went out for delivery and I never got that either. Maybe the online department needs further assistance or training. The delivery guy was much better and communicative.

5 December 2025
CBS Bahamas logo

Reply from CBS Bahamas

Thank you for taking the time to share your feedback - we truly appreciate hearing from our customers, as it helps us improve.

We're sorry to hear about the challenges you experienced in getting additional information before your purchase, the follow-up that wasn't sent, and the pre-delivery call that didn't happen. This falls short of the service we aim to provide, and we'll be looking into these issues internally to ensure better follow-through in the future.

Please note that our online team operates independently from our retail stores. This allows us to offer thousands more products through our online catalog compared to what's available in-store. For any assistance regarding online orders or our catalog, we always recommend reaching out directly to online@cbsbahamas.com; our dedicated online support team is best equipped to help promptly.

We're also reviewing why no specific timeframe was provided for your delivery, as providing clear communication on this is part of our standards, and we apologize for any inconvenience this caused.

On a positive note, we're delighted to hear that your delivery experience was much better and that our driver was communicative and helpful!

If there's anything else we can assist with regarding this order or future purchases, please don't hesitate to email us at online@cbsbahamas.com.

Thank you again for your purchase and for your honest review. We hope to have the opportunity to serve you better next time!

Rated 5 out of 5 stars

Nathalia

Nathalia
I received excellent service from Nathalia. This is not the first time encountering her, and each time, the service standard has been professionally impeccable. She gets top marks.

13 December 2025
Unprompted review

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