CB Services Group Reviews 

249
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

From sales to getting new boiler installed was fantastic, full replacement boiler fitted by Liam who new what he was doing, went through everything with us from start to finish even put new washe... See more

Rated 5 out of 5 stars

Was contacted by cb plumbing after our boiler was beyond repair and filled out an online boiler questionnaire. Calvin came out the same evening and explained everything clearly. We then arranged fitti... See more

Rated 5 out of 5 stars

Callum arrived to our freezing cold house to quote for a replacement boiler against two other companies. He was charming, knowledgeable, clear in his explanations to us lay people. He saved us money... See more

Rated 5 out of 5 stars

From start to finish excellent, prompt arrived exactly on time great workers clean and tidy no need to chase them with endless phone calls can't praise them enough.got 3 years free gas certificate cal... See more

Company details

  1. Heating Contractor
  2. also in
  3. Plumber

Written by the company

CB Services Group are a reliable team with over 10 years experience in the plumbing and heating industry. We specialise in boiler installations, full central heating systems, central heating conversions. We look forward to working with you in the future.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(249)

20 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

SO HAPPY!

SO HAPPY!
I am really happy with the quality of service when it came to having my new boiler installed.
Thank you so much!

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Brilliant company to deal with, from initial quote to installation there were no issues. Would be happy to recommend, and would use again

23 September 2025
Unprompted review
Rated 5 out of 5 stars

I have no hesitation in recommending CB…

I have no hesitation in recommending CB Services for the supply and install of your new boiler. They are extremely professional in all areas from order to installation. The engineer done a great job of the installation, if it wasn't for the new combi boiler you wouldn't know anyone had been there.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Honest and Trustworthy

Honest and Trustworthy; wont try to upsell you if nothing extra is needed, didn't even have to pay for the visit diagnosis and repair recommendation; just asked to replace the FUSE. I cannot recommend this company enough. The other 2 leading companies said we had a gas leak and needed the boiler replaced, what a shame the way some people try to do business; trying to take advantage of an old man who can't even afford it. If it wasn't for CB services NEIL I would lose faith in Boiler companies altogether.

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Very satisfied with the work…

I was very satisfied with the work done. The workers were very respectful of my property and ensured all mess was cleared away. I have no hesitation in recommending this company to others and will use them again in the future.
Mrs Brown Edinburgh

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Boiler installation

Staff friendly and efficient. Job details and price clearly explained. Ross the engineer who carried out the work is hard working, polite and very efficient, explained all the relevant information I had to know, credit to the company. Overall great job done and have no hesitation to recommend to other people.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with everyone we interacted with through company.

Staff were all very friendly and happy to answer any questions. Continued update on what to expect, detailed description and kept up to date on every aspect of the job.
Ross was great and talked through everything once it was all set up and ready to go. Continued communication afterwards to check everything was ok and to contact anytime with any questions etc. Going the extra mile to make sure you are totally happy. Can't fault any part of the service.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Can’t fault CB Services

Can’t fault CB Services, team, the experience from the first appointment to find out our requirements till the follow up phone call today they have been great. Very happy with our new much quieter boiler thank you

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Boiler Installation

The two engineers that installed the boiler were very professional, polite, friendly and helpful . They both did an excellent job and I couldn't fault their work at all. Delighted with my new boiler.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Great work

Great work. I required a little bit of after care after the initial work and they promptly provided it under warranty.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Contacted CB services on Facebook

Contacted CB services on Facebook, not something I would normally do , I would normally use a more local company (Edinburgh) , great service from first contact to completion, very knowledgeable in what they do,don’t try to sell you anything you don’t need, engineer was exceptional, first class tradesman, they will be the first company I call if I need gas work done in the future.10/10 thanks Richie

6 August 2025
Unprompted review
Rated 5 out of 5 stars

I don,t usually do reviews but in this…

I don,t usually do reviews but in this case I do feel this company merits it. Contacted CB online , 1st thing Monday Martin phoned me, that night Neil came and assessed the situ and gave me a quote...2 days later old combi out new combi in thanks to John, a very pleasant,knowledgeable and tidy worker. I even received a follow-up call from Debbie to make sure all was O.K. I would gladly recommend this company.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent all round service

Excellent all round service. Discussed new boiler on Wednesday and it was supplied and fitted by Thursday.
Ross, the engineer who did the work, was extremely professional and courteous. Explained all aspects of the new boiler and completed the job with zero issues.
The price was very competitive and finance was arranged without issues.
I would highly recommend this company.
Marks out of ten….ELEVEN!

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent from Start to Finish

Contacted online, and CB Services had made contact within 20 mins. They sent a Surveyor that same day (Neil). He came out and assessed, we agreed a price and Martin arranged for the boiler to be fitted 3 days later. The fitter arrived(Craig) on time and set about the task. Boiler fitted with minimum fuss and all the mess cleaned up. Excellent tradesman, very informative and very pleasant nature. Once finished the balancecwas paid and Martin done the paperwork for the Warranty (10 years) and also the Service Plan (3 years free of charge). Would have no hesitation using this Company again and let me tell you this the big multi national companies could learn a thing or 2 about Customer Service. All in all an excellent experience and I would highly recommend them

4 August 2025
Unprompted review
Rated 5 out of 5 stars

First service review

Ross the engineer from CB Plumbing called today to do our service as promised. Ross was brilliant from start to finish and he took time to do the service, clean filter and explain things to us to get more efficiency from the boiler. Great service from Ross!

28 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look