CBD HEMP DIRECT Reviews 3,078

TrustScore 3 out of 5

2.8

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Rated 3 out of 5 stars

Reporting a negative experience with CBD Hemp Direct: They sent three strains that all had a bitter, astringent and somewhat tin-like sour aftertaste. Their idea to make things right? I was told to gi... See more

Rated 1 out of 5 stars

They don’t actually ship to Iowa. If you are in Iowa, you will not receive your order! They aren’t forthcoming about this. They will happily pocket your money and say “no refunds”. I ordered a small a... See more

Rated 3 out of 5 stars

Cbd hemp direct flower,The effects are decent, but smell and taste lack flavor. I got the Tangie, Charlotte sauce, Durban Potion , Trap star, Vegas lights #2, Trophy wife. Consumed through a vape de... See more

Rated 5 out of 5 stars

Packs supposed to be here tomorrow but hasn't been scanned out of the Vegas sorting center. Is this normal for no scans before boarding plane? The other photos look awesome can't wait hope someone isn... See more

Company details

  1. Pharmacy
  2. Cannabis store
  3. Herb Shop
  4. Vitamin and Supplements Store

Information provided by various external sources

CBD flower for sale by CBD Hemp Direct, the original CBD flower company. USA grown, lab tested CBD flower is derived from legal Industrial hemp plants. Buy direct from the farm.


Contact info

2.8

Average

TrustScore 3 out of 5

3K reviews

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Rated 1 out of 5 stars

Ordered product that was due 2 days…

Ordered product that was due 2 days ago. Contacted customer service who said go ask the post office. Don't bother ordering from them. They decide who to use to ship but don't take responsibility. Horrible customer service

25 February 2021
Unprompted review
Rated 1 out of 5 stars

Please do NOT waste your time nor money!

Placed an order last week that was due to arrive today 2/24/2021 and the package never came. I recommend you taking your business elsewhere if you want the product you paid for.

Update: they are very unprofessional business. They told me to ' take my business somewhere else '

24 February 2021
Unprompted review
Rated 1 out of 5 stars

Worst customer service / business

I wish there was a way I couldn't even give them a star I placed an order with them on February 9th they took the money out of my bank account I never received my order I reached out to them they told me I needed to reach out to my post office or the postman who delivers my mail and I did that multiple times the post office is saying they didn't even have the package so I reached back out to this company and they started becoming rude and unprofessional and their messages telling me that I needed to take my frustration out on the post office and that there is nothing they can do about it they won't refund my money they won't send out a replacement for the order that I never got so I will never and I mean never order from this site again and I will tell everybody that I know that buys this type of stuff to never go to this site again. Again I wish didn't even have to give me one star because in my opinion they don't deserve it. It would have been fine if they would have reached out and tried to find out what happened to my order but they didn't and then like I said they became very rude and unprofessional with thr email correspondence they with me to me this is very bad company very bad staff and again they walked away with my money and I ended up with nothing and then they turned around a blamed me for the problem.

20 February 2021
Unprompted review
Rated 5 out of 5 stars

Got 30g bag of CBG buds

Got 30g bag of CBG buds. Since I have started using it, I have no need for the daily opiates I was taking for chronic pain. CBG is a game changer for me.

3 November 2020
Unprompted review
Rated 1 out of 5 stars

Order of Trap Star recieved *SAD FACE*

Order of Trap Star recieved. The picture on the web site was green buds. I open mine they was "Down Town Brown". Looked like they had been decarboxalted almost? Costumer service basically says it happens sometimes and that's what I get for looking for a good deal. It wasn't marketed as the best of the best for the price. NO BUT. The advertising picture of the Trap Star are GREEN BUDS and I recieved BROWN Buds. Unfair delivery and Unfair I have to jump thru a few hoops to mail it back. First order and still am heated about it 2 days later..

19 September 2020
Unprompted review
Rated 5 out of 5 stars

My favorite CBD supplier!

I have never had a bad experience with CBD Hemp Direct. I can see why they won the Hemp Cup. They have some of the best prices and quality flower on the market. I find myself checking their site for sales a lot. They have fantastic deals such as $1.00 grams, great kief sales, bulk options, wax, and more. Of course I like to splurge and go for their top shelf bud. CBD Hemp Direct is your one stop shop for it all!

16 July 2020
Unprompted review
Rated 1 out of 5 stars

Disappointed

First time to try CBD flower and first time purchasing from this company. Product did not weigh as advertised and Bad smell and bad taste. The best part I guess is that I'm not out a lot of money but it's the principle

24 May 2020
Unprompted review
Rated 5 out of 5 stars

Highly Reccommend!

I have been buying from Cbd hemp direct for a bit over a year now and I absolutely vouch for their products. I mostly purchase CBD flower but I have purchased some CBG hash, some CBD vapes etc, as they help with my Anxiety, PTSD etc. The only issue that I have ever had with their products, was that a disposable vape died about halfway through the oil. I emailed them about the issue to which they apologized as it isnt anything they've seen before (they dont make the electronics obviously) and sent me replacement out at their cost, easy as that. Now I cant vouch in depth for their customer support other than that, as that is the only time I've ever contacted them, but over all I absolutely love this company and the products.

21 May 2020
Unprompted review
Rated 1 out of 5 stars

CBD savings direct is awful

CBD savings direct is awful! I had an allergic reaction to their CBD oil and the best they offered was a 60% refund! If I wanted a “full” refund I needed to ship products back and pay $20 shipping!!! I was told a manager would call me within 24-48 hours, that didn’t happen! So now I’m taking products back to post office, fingers crossed they actually submit refund! FYI, they were unwilling to put any of this in an email! DO NOT PURCHASE THIS PRODUCT!!

21 May 2020
Unprompted review
Rated 5 out of 5 stars

Great deals, great product, and even better service.

Post office lost my first shipment even though the claimed it was delivered, and I was sent a replacement for free by CBD Hemp Direct. When the post office eventually found my original order, CBD Hemp Direct let me keep that one too! Great deals, great product, and even better service.

19 May 2020
Unprompted review
Rated 5 out of 5 stars

it was my bad.....

They cut two payments.... Then sent a massage (( my card is not accepted)).... I have been waiting for 3 weeks now .... And I did not get refund

i just got my refund today...i am very sorry for the previous feedback....

8 May 2020
Unprompted review
CBD HEMP DIRECT logo

Reply from CBD HEMP DIRECT

For sure you can't even spell and Trustpilot is a scam that allows fools like you to leave bogus reviews. see below;


On Fri, Apr 24, 2020, 6:29 PM orders@cbdhemp.direct wrote:
Already responded to your past email. Your card was declined due to a billing address error. There's nothing to fix, your money will be credited back by your bank.

62319491198 c12596454719533.2
Declined
23-Apr-2020 21:19:54 yateem, rehab
V
XXXX9809
USD 59.99
62319489629 c12596454719533.1
Declined
23-Apr-2020 21:18:19 yateem, rehab
V
XXXX9809
USD 59.99

Transaction ID: 62319489629
Transaction Status: Declined (Authorization with the card issuer was successful but the transaction was declined due to an address or ZIP code mismatch with the address on file with the card issuing bank based on the settings in the Merchant Interface.)

Settlement Information
Settlement Amount: USD 59.99
Settlement Date and Time:
Authorization Information
Authorization Amount: USD 59.99
Submit Date/Time: 23-Apr-2020 21:18:19 PDT
Authorization Code:
Reference Transaction ID: Not Applicable
Transaction Type: Authorization w/ Auto Capture
Market Type: eCommerce
Product: Card Not Present
Address Verification Status: Non US Card Issuing Bank (G)
Card Code Status: Matched
CAVV Result Code: Not Applicable
Fraud Score Applied: Not Applicable
Recurring Billing Transaction: N
Partial Capture Status: Y
Customer IP: 129.208.215.22

Thank you and stay safe,

Customer Service
CBD Hemp Direct
p: 702-630-4959
e: orders@cbdhemp.direct
retail: https://cbdhemp.direct
wholesale: https://wholesalecbdflower.com
store: https://hempworldvegas.com

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