Good options for filtering with (for me) one exception. "Interior: leather/cloth" My car search only comes with leather, but I want a specific colour
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great selection of vehicles , filters were a great help , found a van that I liked , unfortunately the company didn’t reply to my email so I ended up buying a van elsewhere . Great site , will definit... See more
Company replied
Easy to manage and get the results you want and all clear with plenty of pictures which nice so can see everything your getting
Company replied
First time I have used Cazoo, and I can't recommend it too highly. Good experience all the way through, amazing amount of good cars, reasonably priced, and lots of information. I finally found a mini,... See more
Company replied
Company details
About Cazoo UK
Written by the company
Welcome to Cazoo, the 'you' experts
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Trustpilot ratings are accumulated across the entirety of the Cazoo brand history. From 27 June 2024, the Cazoo brand has been owned and operated by Motors.co.uk Limited. Reviews submitted prior to this date relate to the previously owned business and do not reflect the products, services or customer experience provided by Motors.co.uk Limited.
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Trustpilot ratings are accumulated across the entirety of the Cazoo brand history. From 27 June 2024, the Cazoo brand has been owned and operated by Motors.co.uk Limited. Reviews submitted prior to this date relate to the previously owned business and do not reflect the products, services or customer experience provided by Motors.co.uk Limited.
Contact info
United Kingdom
- 0203 966 2700
- consumer.support@cazoo.co.uk
- cazoo.co.uk
4.2
Great
48K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Cazoo UK
Amazing to hear the site was easy to use! 😊 We’re always working to make things even better, so your feedback means a lot.
Reply from Cazoo UK
We’re sorry to hear the dealer hasn’t responded – we know how frustrating that can be. 😔 We recommend trying again via phone or the ‘contact dealer’ form on the car listing page.
If you’d like us to follow up, email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll investigate. 🙏
Thanks for letting us know! 🚗
A great collection of cars for sale at…
A great collection of cars for sale at excellent prices. Take a look at it and download the app. You will not be disappointed
29 April 2026
Unprompted review
Reply from Cazoo UK
Woohoo! We’re thrilled to hear you’re happy with the great selection and pricing 🎉 It’s great to know you’re enjoying the experience and sharing it with others too – thanks for the recommendation 😊
Roy sold me bad car
Roy sold me bad car , same day car was purchased , the car over heated and took them 5 months to pick the vehicle for fixing , after car was picked by me after another month , same problems re occurred , he gave me ownership of the vehicle after 6months car was purchased , this guy is a scam honestly, now he got this car , he told me to tell finance I can unwind , he lap told me I can get refund , he never did , still has this car in his garage , totally bad experience with this people . They sold bad cars to people , they think they can manipulate the situation and take money from people and sell them bad vehicles , be warned guys .
29 August 2025
Unprompted review
Reply from Cazoo UK
We’re really sorry to hear about your experience – it’s not the standard we aim for. If you can email us at consumer.support@cazoo.co.uk with more details & Dealerships name, we’ll investigate and take action to ensure this doesn’t happen again. Thanks for letting us know. 🙏
No issues at all
27 April 2026
Unprompted review
Reply from Cazoo UK
Music to our ears 😄 Smooth sailing all the way — exactly how it should be 🚗🙌
Genuinely pre reg near to zero mikeage
For the first time ever I've found a site that actually has cars that I like and fit my spec.
I'm going to keep looking for when I'm specifically looking to change
28 April 2026
Unprompted review
Reply from Cazoo UK
Love this 😄 Pre-reg and near zero mileage is always a great find! Glad you’re finally seeing cars that match your spec — sounds like you’ve found your go-to place for a browse 🚗🙌
The app seems easy to use and…
The app seems easy to use and comprehensive. My son bought his current car using Cazoo and he was happy with the company too.
28 April 2026
Unprompted review
Reply from Cazoo UK
Love a recommendation that runs in the family! 😄 Great to hear you’re finding the app easy to use and that your son had a good experience too 🚗🙌
So far so good.Not been to complete the…
So far so good.Not been to complete the deal as yet but so far it's been a great customer service and relation and feel very confident all will be good.as for communication I will give it a 10 out of 10
28 April 2026
Unprompted review
Reply from Cazoo UK
Love to hear this! 😄 Great to hear the communication has been spot on and you’re feeling confident going into the deal 🚗🙌
Easy to use.
Easy to use.
Clear search engine for list of different makes of cars and models
Good for browsing
24 April 2026
Unprompted review
Reply from Cazoo UK
Great to hear you’re finding it easy to use 😊 We’re all about making things as smooth as possible 🚗🙌 Appreciate you sharing your experience!
Excellent choice of vehicles and very…
Excellent choice of vehicles and very competitive prices, to suit all budgets.
14 April 2026
Unprompted review
Reply from Cazoo UK
Great to hear you’re happy with the selection and prices 😊 We work hard to offer something for every budget, so it’s brilliant to see that coming through 🚗🙌
Cazoo app is very good
Cazoo app is very good. I am looking for a specific colour Vauxhall Astra / Mokka X Vulcan Grey, electronic parking brake 1.4 up to 80,000 on clock petrol cloth seats as yet I have not found what I'm looking for. Will hope to find new car this year. I have approx £8000 to buy car.
28 April 2026
Unprompted review
Reply from Cazoo UK
Really appreciate you sharing this 😊 Great to hear you’re enjoying the app and finding it easy to use for your search 🚗 Hope you find that perfect Vauxhall soon — fingers crossed it’s out there waiting for you 🤞
Reply from Cazoo UK
Yay! Simple and easy is the goal, so it’s awesome to hear your feedback. Thanks for letting us know! 🙌
Very easy to set up search.
Very easy to set up search for a particular area and model, and yo add filters. Notifications when prices drop are easy to use and produce excellent results. Useful message tool to contact dealers.
Overall, very easy to use site which always gives excellent results.
8 April 2026
Unprompted review
Reply from Cazoo UK
Amazing review 😄 We love hearing that everything’s running smoothly– that’s exactly what we aim for! Appreciate you sharing this 😎
Reply from Cazoo UK
Thanks for your feedback 😄 First class experience — that’s the kind of review we love to see! We’ll take that and run with it 🚗💨🙌
Easy to use app!
28 April 2026
Unprompted review
Reply from Cazoo UK
So glad to hear the site was a breeze to use! 🚀 We’re all about making things as smooth as possible – thanks for the shoutout!
Reply from Cazoo UK
Woohoo! We’re thrilled to hear you found the site super simple to use 🎉 Making things easy is what we’re all about – thanks for the kind words!
Easy to navigate & find what’s needed
24 April 2026
Unprompted review
Reply from Cazoo UK
Music to our ears! 🎶 We’re so glad you found the site easy to use – that’s exactly what we aim for. Thanks for sharing!
Looking to buy a car and this app is…
Looking to buy a car and this app is very helpful and easy use. Recommend.
28 April 2026
Unprompted review
Reply from Cazoo UK
Amazing to hear the site was easy to use! 😊 We’re always working to make things even better, so your feedback means a lot.
Reply from Cazoo UK
So glad to hear you had a great experience with one of our dealers! 😊 Making it easy to connect Dealers and buyers is exactly what we aim for – thanks for sharing!
A pleasant alternative to the red and…
A pleasant alternative to the red and blue company
27 April 2026
Unprompted review
Reply from Cazoo UK
Thanks for your feedback 😊 Glad you found a pleasant alternative and had a good experience browsing 🚗👍
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.