CaviarHub - Caviar & Gourmet Food Reviews 173

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, frequently highlighting their freshness and delicious taste. Many consumers also commend the fast delivery service, noting that orders often arrive quickly and are well-packaged, maintaining their temperature. The customer service is also widely appreciated for its responsiveness, helpfulness, and proactive communication. However, some customers were not happy with their orders, specifically mentioning instances where products arrived spoiled or warm due to delivery on hot days, affecting product quality. A few other people also felt that the packaging could be improved to better preserve the product during transit, and some noted issues with missing items or damaged packaging upon arrival.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the superior quality of all items... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the superior quality of all items... See more

Order

Consumers find the ordering experience to be ambiguous. Many reviewers praise the ease of ordering, fast... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the excellent and... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered for the first time through CaviarHub and the whole process was stellar! We ordered mid afternoon and our package arrived in less than 24 hours. The packaging itself was super and the product... See more

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Rated 5 out of 5 stars

Easy ordering experience and then a prompt phone call to verify shipping details! Order arrived in less than 24 hours, and to Saskatchewan. Another call to verify I received the shipment, right after... See more

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Rated 5 out of 5 stars

The caviar arrived spoiled from being delivered on a hot day. Sadly I didn't get to try how good it was but the customer service was great so I'll definitely try again. They fixed the situation for me... See more

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Rated 5 out of 5 stars

First time ordering, and only second time having caviar. Quick delivery and it was delicious! Put it on crackers with crème fraiche & oysters. Will be ordering again in larger quantities in the future... See more

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Rated 5 out of 5 stars

Shipping was incredibly fast to get from Montreal to Alberta. I really appreciated that you shipped the package right away. I was in a bit of a hurry to get these products for a special dinner and you... See more

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Rated 5 out of 5 stars

The packaging were really safe and secured!! It was delivered into my house in the morning and i had work till night and so i havent had the time to open it when i came homeit is still cold!!! It is r... See more

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Rated 5 out of 5 stars

Excellent quality product and outstanding service! The product is of very high quality and exactly as described. Shipping was fast — I received my order in just two days. The team is honest, professi... See more

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Rated 1 out of 5 stars

My order not only showed up with the ice pack completely melted but the caviars were HOT. Threw it out straight away, did not even attempt to try it. Wouldn't recommend this site at all. I think eithe... See more

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Rated 5 out of 5 stars

CaviarHub has excellent products. We have ordered from them many times and never been disappointed. During a recent storm, I appreciated their communication and updates on shipping. I highly recommend... See more

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Rated 5 out of 5 stars

I was impressed with the packaging for shipping and it arrived as stated. All items purchased were of superior quality. I would recommend or order again from CaviarHub.

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Rated 5 out of 5 stars

Your Salmon Roe is an excellent product which your company delivered on time. I look forward to buy more of your delicious Salmon Roe in the near future. Thank you!

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Rated 5 out of 5 stars

Very delicious kaluga caviar and black truffle oil. Received my order the very next day and was nicely packaged with a cold pack. Will order again soon for my Christmas party :)

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Rated 5 out of 5 stars

Company provided what they advertised. A great product that shows up on time and very cold. The caviar flavors were phenomenal. My wife is now a big caviar fan.

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Rated 5 out of 5 stars

Shopping and check out were easy. My package shipped on a Monday and arrived in Tuesday. The trout caviar is very delicious. 100% I would use this service again!

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Rated 5 out of 5 stars

Getting a package to newfoundland in 5 days is very impressive. 5 stars just for that. Ill be buying again.

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Rated 5 out of 5 stars

Great customer service - super fast shipping. Very happy with quality of product (we got the white sturgeon)

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Rated 5 out of 5 stars

Great customer service and an awesome product. There are many varieties of caviar to choose from and I haven't found one yet that I dont like.

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Rated 2 out of 5 stars

The caviar and truffles arrived really quickly but the ice pack was completely melted and the caviar was warm. Without knowing how long it had been in the danger zone, I'm afraid to eat it and will li... See more

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Rated 5 out of 5 stars

Great caviar and delivered it to me in my small rural town without any issues. Absolutely great!

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Rated 1 out of 5 stars

as a taste testing we did not think the caviar experience was worth the price or effort my gravlax was a bigger hit

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Rated 5 out of 5 stars

Super pleased with the patience Patrick had with me! Appreciated the follow up 😉

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Rated 5 out of 5 stars

Ordered a bunch of Jerky and truffle paste and this stuff is like crack, OMG so good, would highly recommend!

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Rated 5 out of 5 stars

Was not sure if the caviar would arrive for Valentine’s Day but it did! 💯 would purchase from Caviar hub again.

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Rated 5 out of 5 stars

All experience was very good. Product was good and arrived on time! Will be buying again! Thanks!

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Rated 5 out of 5 stars

Products arrived as advertised and the service/communication from the team was fantastic when part of my order was out of stock.

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Rated 5 out of 5 stars

Everything was so easy for ordering . Package was delivered on time and very well packed

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Rated 5 out of 5 stars

Outstanding customer service! From input to caviar selection all the way though to following the delivery closely!

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Rated 5 out of 5 stars

Loved receiving our well packed caviaar making out celebration just perfect!!

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Rated 4 out of 5 stars

Customer service representative was quick to respond, very polite. He was detailed with his explanations with helped educate me on the product and keep me anxiety at ease. Product was delivered quick... See more

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Rated 5 out of 5 stars

Excellent product, arrived in a speedy time, communication was good & efficient Thanks

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Rated 4 out of 5 stars

Great product I would just suggest a better packing set up the product came not quite cool enough in sealed bag left on our porch with small ice pack you need to use better ice packs in box set up... See more

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Rated 4 out of 5 stars

Great Product! I live in a smaller city in south western Ontario but delivery was prompt. Was hoping for a tin like in all the ads, but it came in a glass jar...less appealing. Will order from them... See more

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Rated 5 out of 5 stars

Fast delivery, accurate shipping updates. Excellent product description and value.

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Rated 3 out of 5 stars

The one we received may not be as fresh. Eggs not as round and slides about in the jar. One jar developed mold, stored in the fridge. I could attach a photo if I could. Price is less than the previous... See more

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Rated 5 out of 5 stars

Easy communication, very proactive and accommodating. Reasonable prices and excellent customer service.

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Rated 5 out of 5 stars

Great selection, excellent product, excellent packaging and shipping.

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Rated 4 out of 5 stars

Everything arrived beautifully. One product I ordered had dyes in it. Would order most again but not this one.

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Rated 1 out of 5 stars

Order arrived with open jar that leaked everywhere. Had to throw away the whole order

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Rated 5 out of 5 stars

Excellent quality . Excellent communication and delivery timelines.

Company replied


Company details

  1. Gourmet Grocery Store
  2. Food Producer
  3. Food Products Supplier
  4. Seafood Wholesaler

Written by the company

CaviarHub is Canada's premium online destination for sturgeon caviar, red caviar, fish roe, and truffle products. Discover our carefully curated selection of fine caviar and truffle products perfect for any occasion and for any budget. Whether you need Beluga or Ossetra black caviar for a sophisticated party or salmon roe to spruce up your next dish, CaviarHub has you covered. Get personalized white glove service and 1-Day shipping on all orders, guaranteed to arrive fresh and cold.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

173 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Delicious caviar and very fast shipping

Very delicious kaluga caviar and black truffle oil. Received my order the very next day and was nicely packaged with a cold pack. Will order again soon for my Christmas party :)

17 November 2025
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Michaela,

We're delighted to hear that you enjoyed your Kaluga caviar and black truffle oil! We look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent.

Excellent quality .
Excellent communication and delivery timelines.

24 November 2025
CaviarHub - Caviar & Gourmet Food logo

Reply from CaviarHub - Caviar & Gourmet Food

Hi Lina!

Thank you for your review and kind words :) We look forward to serving you again soon!

Rated 5 out of 5 stars

Quick Delivery and High Quality

Delicious, wonderful quality and shipped extremely fast.

20 October 2025
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Fiona,

Thank you for your review. We're so delighted to hear that you loved your order, and look forward to serving you again soon!

Rated 5 out of 5 stars

Thank You!

Great customer service - super fast shipping. Very happy with quality of product (we got the white sturgeon)

8 October 2025
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Ali!

Thank you for your review :) We're so happy you loved your order and look forward to serving you again soon!

Rated 5 out of 5 stars

Jerky and truffle OMG so good

Ordered a bunch of Jerky and truffle paste and this stuff is like crack, OMG so good, would highly recommend!

10 November 2025
Unprompted review
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Dan,

Thank you for your review. We look forward to serving you again soon!

Rated 5 out of 5 stars

Two Thumbs Up

Products arrived as advertised and the service/communication from the team was fantastic when part of my order was out of stock.

25 August 2025
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Jeff,

Thank you for your review. We appreciate your patience while we fulfilled your order :)

We look forward to serving you again soon!

Rated 5 out of 5 stars

Fast shipping

Fast shipping, great quality

7 July 2025
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Kendra,

Thank you so much for your review! We look forward to serving you again soon :)

Rated 2 out of 5 stars

Incorrect order

I order 2 nacre spoons and i received Just one.

25 June 2025
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Reply from CaviarHub - Caviar & Gourmet Food

Bonjour Annie,

Merci pour votre commentaire. En examinant votre commande, nous constatons que vous n'avez commandé qu'une seule cuillère.

Nous avons pris la liberté de vous renvoyer le récapitulatif de votre commande afin que vous puissiez voir qu'une seule cuillère a été commandée :)

N'hésitez pas à nous contacter si vous avez des questions !

Rated 4 out of 5 stars

Great product I would just suggest a…

Great product I would just suggest a better packing set up the product came not quite cool enough in sealed bag left on our porch with small ice pack you need to use better ice packs in box set up for the quality or product shipping.

21 July 2025
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Deyzi,

Thank you for your review! Your feedback will be shared with our team to further improve our deliveries in the future. We look forward to serving you again soon!

Rated 1 out of 5 stars

Order arrived leaking

Order arrived with open jar that leaked everywhere. Had to throw away the whole order

21 July 2025
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Karin,

Thank you for your review. We see that our team tended to your concern right away and issued you a full refund given the circumstances.

Again, please accept our most sincere apologies for the way your order was handled by our shipping partner.

Please do not hesitate to contact us should you need anything else

Rated 5 out of 5 stars

Edited

The caviar arrived spoiled from being delivered on a hot day. Sadly I didn't get to try how good it was but the customer service was great so I'll definitely try again. They fixed the situation for me and I appreciate it since it wasn't their fault, just bad luck with the weather. I will definitely try ordering again on a way colder month.

17 July 2025
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Marami,

Thank you for your review. We are very sorry to hear that you got sick, that is extremely unusual especially given that the order was delivered in under 24 hours.

One of our team members will call you to get a better understanding of the situation and to help make this situation right for you.

We look forward to speaking with you!

Rated 1 out of 5 stars

It will be warm when u receive it

Expensive and poor delivery service

8 July 2025
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Beetha,

Thank you for your review. We would be very grateful if you could share more information about your experience.

We see that your order was delivered in exactly 24 hours and that our team responded to your support request within a few hours.

We look forward to hearing from you!

Rated 4 out of 5 stars

Everything arrived beautifully

Everything arrived beautifully. One product I ordered had dyes in it. Would order most again but not this one.

1 June 2025
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Maie,

Thank you for your review and feedback! Masago, tobiko, and lumpfish are always dyed with natural ingredients (squid ink, beet juice, yuzu, citrus, etc). Their natural colour is a pale yellow or very dull orange.

We're happy to hear that your order arrived beautifully, and we look forward to serving you again soon!

Rated 1 out of 5 stars

The caviar was hot...

My order not only showed up with the ice pack completely melted but the caviars were HOT. Threw it out straight away, did not even attempt to try it. Wouldn't recommend this site at all. I think either more ice should be added or delivery should be faster, especially if you're paying so much for expedited shipping.

23 June 2025
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Amy,

Thank you for your review. We see that your order was delivered in less than 22 hours.

We preemptively emailed you the following prior to shipping your order on June 23 at 12:52 PM:

Hi Amy,

As temperatures rise, you may notice that the ice packs in your delivery arrive thawed or melted. Rest assured, this is entirely expected and does not compromise the integrity or quality of your caviar. Our products are expertly pasteurized to ensure excellence from our warehouse to your kitchen.

For optimal enjoyment, we recommend refrigerating your caviar immediately upon arrival.

We appreciate your discerning taste and thank you for choosing us.

CaviarHub

If you would like to discuss this matter further, feel free to reach out to us by phone, email, or live chat - one of our team members will be eager to assist you :)

Rated 5 out of 5 stars

Excellent experience 5 star review!

Easy communication, very proactive and accommodating. Reasonable prices and excellent customer service.

18 June 2025
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Ann,

Thank you for your review! We hope you are enjoying your order and look forward to serving you again soon!

Rated 2 out of 5 stars

Warm package, poor customer support

The caviar and truffles arrived really quickly but the ice pack was completely melted and the caviar was warm. Without knowing how long it had been in the danger zone, I'm afraid to eat it and will likely discard it. I sent support an email four days ago and have yet to hear back. Very disappointing as today is my birthday and I can't eat the special treat I ordered for myself. You need to monitor support emails!! The jars are also pretty small.. I had an 85g can of tuna and I expected it to be roughly the same size but I guess caviar is heavier. Happy enough with the truffles though.

30 April 2025
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Seonaid,

Thank you for your review and feedback. We see that your order was delivered in under 48 hours but we understand your concern about the condition upon arrival.

Please rest assured that it is normal for ice packs to melt during transit, particularly in warmer weather. The purpose of the ice pack is to help buffer the product’s temperature during shipping—not necessarily to remain cold upon arrival.

Importantly, the caviar you received is pasteurized, which makes it shelf-stable for short periods and safe even if the ice pack has melted.

Regarding your support request, we do not see any emails from you. Our team normally answers within 24 hours.

We recommend using our contact form or calling us for swift service.

We’re happy you enjoyed the truffles, and we'd love the chance to make this right for you. Please feel free to reach back out—we’ll make sure it’s handled quickly.

Rated 5 out of 5 stars

Delicious Salmon Roe

Your Salmon Roe is an excellent product which your company delivered on time.
I look forward to buy more of your delicious Salmon Roe in the near future.
Thank you!

24 March 2025
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Lori,

Thank you for your review and kind words. We look forward to serving you again soon!

Rated 3 out of 5 stars

The one we received may not be as…

The one we received may not be as fresh. Eggs not as round and slides about in the jar. One jar developed mold, stored in the fridge. I could attach a photo if I could. Price is less than the previous company we buy our roes every year.

18 November 2024
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Gerovie,

Thank you for your review and feedback.

We see this order is from last November, so the product may have expired by now.

We take these matters very seriously, so one of our team members will contact you within 48 hours to get more information on the situation.

We thank you for your patience while we look into this for you.

Rated 5 out of 5 stars

It was a great

It was a great ! Very good caviar.

24 March 2025
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Luis,

Thank you for your review. We are so happy to hear that you enjoyed your order! We look forward to serving you again soon :)

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