Reloved Again has been, without a doubt, the best preloved luxury store I’ve ever shopped with! Not only have I found some stunning pieces in pristine condition, but the prices are absolutely unbeatab... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The presentation of the Louis Vuitton Garden Coussin was wonderful, and the communication was so warm and friendly—I highly recommend buying from them. It was packed very neatly and shipped quickly; I... See more
Company replied
Saw the product on instagram stories, I asked for some more details and within minutes I had a personalised video. Paid for my (gorgeous) new bag yesterday, arrived by guaranteed post today. This... See more
Company replied
I have just made my first purchase with Reloved Again and I'm extremely pleased with the jacket. I made a few enquiries regarding the item and got a response immediately. The customer service has been... See more
Company replied
Company details
Written by the company
One of the UK's best online preloved shops and fashion and lifestyle blog
Contact info
6, SW3 5NU, London, United Kingdom, United States
- 07740939018
- annemarie@catwalkgee.com
- catwalkgee.com
4.6
Excellent
185 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always fabulous!…
I’ve bought a few bags from Reloved again and the service is really fabulous. WhatsApp responses are really fast and decisions on pricing efficient. They kept in touch with me and I felt informed of the process and all my questions were answered. Pricing is competitive and I’m very happy with my purchase! Thanks girls 🙌
14 November 2025
Unprompted review
Reply from Reloved Again
Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve had such positive experiences with us. Fast communication and keeping you informed every step of the way are really important to us, so we’re glad it made a difference. We truly appreciate your continued support and are so happy you’re pleased with your purchases. Thanks so much! 🙌
A brilliant service
A brilliant service. Great prices - great products.
I have purchased numerous items over the years and love the new whatsapp update service but my bank balance doesn’t! 🤣
5 November 2025
Unprompted review
Reply from Reloved Again
Thank you so much, Hannah! We’re thrilled to hear you’ve enjoyed our service and products over the years. So happy the WhatsApp updates are a hit too—even if your bank balance disagrees! 🤣 We truly appreciate your loyalty and support. Can’t wait to keep sharing more gorgeous pieces with you! 💛
Very happy customer - buyer and seller
I have bought maybe a dozen items of fabulous designer clothes from Reloved Again in the past 3 years. They're always really well priced and the way the team showcase them on instagram is super helpful, as well as the more detailed description on the website. Only this month I've now started selling and the team have been so easy to deal with, super quick to reply and helpful. 6 out of 8 pieces sold within a week or so which is great, reflecting them being well priced and merchandised brilliantly by the team.
I was more nervous selling than buying but now I won't sell designer items with anyone else ! Thank you Reloved Again.
10 October 2025
Unprompted review
Reply from Reloved Again
Thank you so much! We’re so happy to hear that you’ve enjoyed both buying and now selling with us. It’s fantastic that your pieces sold so quickly, and we’re thrilled that our team could make the process easy and enjoyable. Your trust and support mean a lot to us—we can’t wait to help with your future designer treasures! 💛
Fantastic service
Great team and service. I have been selling my items for a number of months with reloved. The service is great and takes all the pressure and stress out of selling higher priced items online. The team are friendly and supportive and Sarah always takes time to consider my queries and requests. All my items have sold quickly and updates are provided each month. Their knowledge is great and they work hard to get the best price for your items!
21 October 2025
Unprompted review
Reply from Reloved Again
Thank you so much for your kind words! We’re thrilled to hear you’ve had such a positive experience selling with us. It’s always a pleasure working with you, and we’re so glad our process has made things smooth and stress-free. We truly appreciate your trust and support 💛✨”
Did not disappoint (again)
Booked an appointment ahead of time and delighted when I arrived as a number of items had been put out for me and they did not disappoint. The team couldn’t have been more helpful - second visit and already looking forward to my next!
17 September 2025
Unprompted review
Reply from Reloved Again
Thank you so much, Carole! 💕 We’re thrilled to hear you enjoyed your visit and that the pre-selected items hit the mark. It’s always a pleasure to help you find pieces you love. We can’t wait to welcome you back for your next appointment!
I have just made my first purchase with…
I have just made my first purchase with Reloved Again and I'm extremely pleased with the jacket. I made a few enquiries regarding the item and got a response immediately. The customer service has been fantastic and any queries dealt with promptly. I don't live close by so the website is very handy. Also the videos and the items being modelled have been so helpful when deciding whether to make a purchase. There's new stock available most days at fair prices, so I'm sure I'll be making another purchase very soon.
10 October 2025
Unprompted review
Reply from Reloved Again
Thank you so much, Pavan! 💕 We’re thrilled to hear you’re pleased with your jacket and that our team could assist quickly with your enquiries. It’s wonderful to know the videos and website helped make your shopping experience smooth and enjoyable. We really appreciate your kind words and look forward to helping you find more fabulous pieces soon! ✨
I love buying and selling with Reloved…
I love buying and selling with Reloved Again! The whole process is effortless, and I have complete trust in their authentication. The team is always warm, welcoming, and a pleasure to deal with. Sarah often reaches out as soon as new pieces come in that suit my style and aesthetic, which makes the experience feel so personal. I couldn’t recommend Reloved Again more for anyone buying or selling preloved designer pieces.
10 October 2025
Unprompted review
Reply from Reloved Again
Thank you so much, Ranjani 💛 We’re delighted to hear you’ve had such a great experience buying and selling with us! It’s always a pleasure helping you find pieces that fit your style, and we truly appreciate your trust in our team and authentication process. Your continued support means so much to us!”
Amazing stock and customer service
As both a seller and shopper, really pleased with the personal and attentive service. Extensive product range at great prices, and the staff have a good eye for style and offer great recommendations when you visit in person. Always a wonderful experience.
25 September 2025
Unprompted review
Reply from Reloved Again
Thank you so much, SB 💛 We’re delighted to hear you’ve enjoyed both buying and selling with us! Our team loves helping clients find pieces that reflect their personal style, and it means so much to know you value the experience. We can’t wait to welcome you back again soon!”
What a great team and service
What a great team. I both buy and sell with them and service is great for both. Quick, prompt and efficient in communication. My go to for all preloved purchases.
10 October 2025
Unprompted review
Reply from Reloved Again
Thank you so much, Joy 💛 We’re so happy to hear you’ve had such a great experience with us! It’s always a pleasure helping you buy and sell your preloved pieces, and we truly appreciate your trust and support. So glad to be your go-to for all things preloved!”
This is my absolute favourite place to…
This is my absolute favourite place to buy pre loved bought many gems off Anne-Marie and her fabulous team.
22 September 2025
Unprompted review
Reply from Reloved Again
Thank you so much, Sarah 💛 We’re thrilled to hear we’re your favourite place to shop preloved! Anne-Marie and the team truly appreciate your kind words and continued support — we can’t wait to help you discover your next gem soon!”
Great concept, quality items and the best team!
As someone who both buys and sells with Reloved Again my experience has always been wonderful and seamless. The curation of items are always beautiful , the quality of items brilliant, and the service outstanding! Great concept and fabulous team.
19 September 2025
Unprompted review
Reply from Reloved Again
Thank you so much, Dominique 💛 We’re so happy to hear you’ve had such a wonderful experience buying and selling with us! It means so much to know you appreciate our curation and service — the team truly values your support and kind words. We can’t wait to see you again soon!”
Couldn’t be happier ♥️
I ordered a brand new moncler jacket and I’m so pleased with it. Came as described, delivery was quick and so was the communication I had with Sarah via WhatsApp. She even messaged me the day after delivery to check everything was good with the jacket, which I really appreciated.
I would highly recommend ordering from Reloved again and I will definitely be placing more orders in the future.
Big thank you to Sarah for all your help ❤️
18 September 2025
Unprompted review
Reply from Reloved Again
Thank you so much, Jess ❤️ We’re thrilled to hear you love your Moncler jacket and had such a positive experience! Sarah and the team always strive to make every purchase feel personal and seamless, so your feedback means the world. We truly appreciate your recommendation and can’t wait to help you find more beautiful pieces soon!”
simply THE BEST SHOPPING EXPERIENCE
simply THE BEST SHOPPING EXPERIENCE.
Super service ,no question un answered ,and you can get some amazing items for a fraction of retail. The secret is out. Tell your friends.
15 September 2025
Unprompted review
Reply from Reloved Again
Thank you so much for your amazing feedback 💛 We’re so happy to hear you had such a fantastic shopping experience with us! Our team loves helping clients find beautiful pieces at great value — your kind words and support mean so much. We’re thrilled the secret’s out!”
Consistently amazing stock
Consistently amazing stock - I have bought many things from Reloved Again and I’m always so impressed with the quality, customer service and wide variety of choice. Anne Marie has a lovely eye, the girls are always so informative and ready to go the extra mile to help, and the service is super speedy. The best pre loved shopping site around in my opinion 🤩🤩🤩
15 September 2025
Unprompted review
Reply from Reloved Again
Thank you so much, Caroline 💛 We’re thrilled to hear you’ve had such great experiences with us! Anne-Marie and the team truly appreciate your kind words and ongoing support. It means so much to know you love our collection and service — we can’t wait to help you discover more beautiful pieces soon 🤩✨”
I have bought several things before…
I have bought several things before from Reloved Again. Absolutely love the store. I’m not in London so they are great at sending you little videos so that you can see different size models in the clothes. Also lots of details nothing is too much trouble for them. Ask lots of questions and the absolute best part is you get a bargain with them great quality clothes know that they’ve been well looked after And if you’re still not quite happy or it doesn’t suit you have 14 days to return what are the real love site would give you that highly recommend them
Hazel
12 September 2025
Unprompted review
Reply from Reloved Again
Thank you so much, Hazel 💛 We’re thrilled to hear how much you love shopping with us! It means the world that you value the extra effort we put into videos, details, and customer care — especially for our clients shopping from afar. We’re so happy you’ve had such a positive experience and truly appreciate your trust and recommendation. Can’t wait to help you find more beautiful pieces soon!”
Ideal shopping experience for bargain purchases.
From the first time I walked into The Townhouse I have been met with smiles and eagerness to help. As an absolute clothes addict. The team have helped me find items within my budget. Have picked out items for my style. I always walk away with a smile and a large bag.
I love high end labels new and pre loved. My perfect shopping experience. Reloved Again is my go to place to shop. I always eagerly await new uploads on instagram.
3 September 2025
Unprompted review
Reply from Reloved Again
Thank you so much for your lovely words 💛 We’re so happy to hear you’ve enjoyed your visits to The Townhouse and that our team has helped you find pieces you truly love! It means so much that you trust us with your style and look forward to our new arrivals — we can’t wait to welcome you back for more beautiful finds soon!”
Great business, expertise and variety
Great business. Hard to find pieces that are often really well priced. I love the instagram films and unlike other resellers they give item measurements, which saves time and hassle both ways. Good styling advice and a really good mix of classic and on trend buys. I’m a repeat customer and find myself looking on reloved again more and more.
18 August 2025
Unprompted review
Reply from Reloved Again
Thank you so much, Rachael 💛 We’re so happy to hear you enjoy shopping with us and appreciate the little details we include — from videos to measurements and styling advice! It means the world to know you love our mix of timeless and on-trend pieces. We truly value your continued support and are so glad to have you as a repeat customer!”
I’ve done both
I’ve done both, bought and sold on Reloved Again. I have had the best experience with both. Great items, great prices, great communication. My items always sell quickly and items I’ve bought have always been described accurately and have been perfect.
I’ve sold on lots of other sites and have never had the personal experience that I have had from reloved again. Couldn’t recommend them more. Perfect 👌
15 August 2025
Unprompted review
Reply from Reloved Again
Thank you so much, Michele 💛 We’re thrilled to hear you’ve had such a great experience both buying and selling with us! It means a lot that you value our personal service, clear communication, and accurate descriptions — and we’re so happy your pieces have sold quickly. Your recommendation truly means the world. We can’t wait to help you find (and rehome) more beautiful pieces soon!”
Love Reloved Again
Love Reloved Again. Have great stock and excellent customer service. I’m a loyal customer as they are so good!
2 August 2025
Unprompted review
Reply from Reloved Again
Thank you so much 💛 We’re so grateful for your loyalty and kind words! It means the world to know you love our collection and service — we truly appreciate your continued support and can’t wait to share more beautiful pieces with you soon!”
Excellent products & service
Excellent communicators & customer service, fabulous products, exactly as described, I will absolutely purchase again from Relovedagain, thanks!
16 June 2025
Unprompted review
Reply from Reloved Again
Dearest Denise, it has been an absolute pleasure helping you to source some fabulous new pieces for your wardrobe ! Thank you for your wonderful words, best wishes, Reloved Again Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.