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Cathedral Products Reviews 

440
•
TrustScore 5 out of 5

4.8

Stationery Manufacturer
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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently mention that finding and ordering replacement keys on the website is extremely easy and straightforward. People are also very pleased with the exceptionally fast delivery service, extremely helpful staff, and reasonable prices offered across all purchases. However, some customers also noted experiencing occasional delivery delays or receiving incorrect replacement items initially. Consumers mentioned that customer support quickly resolved these unexpected issues, though minor packaging improvements were occasionally suggested by reviewers. Despite these minor setbacks, most buyers remain highly satisfied and would gladly recommend this business to others.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting items arrive well packed and in excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Order

Customers had positive experiences with order processes, highlighting how easy it is to find and buy what... See more

Service

People report positive experiences with service, highlighting prompt, reliable, and efficient handling.... See more

Price

Users describe satisfaction with the price, highlighting that items are reasonably priced and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The company are most professional & helpful. I ordered the wrong product & sent an email to explain. I received a prompt reply & return address which I paid return postage. The correct part was... See more

Rated 5 out of 5 stars

Cathedral Products have restored my faith in providing excellent Customer Service from a UK Brand. I would happily buy again from this company as they went above and beyond my expectations when I reac... See more

Rated 5 out of 5 stars

Absolutely excellent. Their website was clear and easy to navigate. Found the solution to my problem and ordered what I needed to fix it. Goods arrived really quickly. Highly recommend.

Rated 5 out of 5 stars

I was talked through the whole process of getting a new key and understanding the payment system by a very patient and helpful man on the phone line. Well done and thank you.

Company details

  1. Stationery Manufacturer

Written by the company

Cathedral Products started back in 1997 with just one item — our original Home Office File Box, which we’re proud to say is still made in our South Staffordshire factory today. Since then, we’ve grown a lot. Our range now covers over 40 different product categories, including everything from home office essentials to crafting must-haves. With a 30,000 sq. ft. warehouse, factory and showroom all under one roof, we’re set up to deliver great value and dependable products to our customers across the UK. We’re all about designing and sourcing items that strike the right balance between innovation, reliability and affordability. Our team travels far and wide to bring new ideas to life, creating practical solutions for use at home, at work or in the classroom. While we work with trusted partners overseas, we’re proud of our British roots. Our in-house manufacturing is a big part of who we are, and products like the Home File Box and Steel Hobby Box are officially certified ‘Made in Britain’. We’re here to make everyday organisation simpler, smarter and more affordable — and we’ve been doing just that for over 25 years.

Contact info

4.8

Excellent

TrustScore 5 out of 5

440 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(440)

97 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely Excellent

Absolutely excellent. Their website was clear and easy to navigate. Found the solution to my problem and ordered what I needed to fix it.
Goods arrived really quickly. Highly recommend.

10 January 2026

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