Great service delivered by Cathedral Hygiene, they have provided sanitary hygiene and air fresheners to our business for years now and can't praise them highly enough. Gail visits our site to carryout... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Would highly recommend Cathedral Hygiene for your waste needs. From initial contact through to quotes and contract signing Lauren has been brilliant. Nothing is too much trouble for her and she’s... See more
Company replied
Excellent cleaning and hygiene supplier. The team are efficient, helpful, friendly, and always on time. No job is ever too big or too small, and they are quick to resolve any issues. If anything is fa... See more
Company replied
Sophie our account manager has been great. We had a smooth and successful changeover about a year ago. Our bins are emptied as requested and we have had no issues. As a business operating with private... See more
Company replied
Company details
Written by the company
Cathedral Hygiene is a family run business and one of the largest hygiene companies in the UK. We provide washroom and hygiene services and are specialists in the safe disposal of sanitary waste.
Contact info
4.7
Excellent
475 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Prompt & clear response to my request.
9 July 2025
Reply from Cathedral Hygiene
Thank you for your positive feedback about our customer service.
It's great that we were able to help with your enquiry. Please do not hesitate to contact us if you need any assistance going forward.
The Cathedral Hygiene Team
Amazing support from beginning to…
Amazing support from beginning to finish of installation, great customer service and communication.
23 June 2025
Reply from Cathedral Hygiene
Thank you for choosing Cathedral Hygiene, Ana.
We appreciate you taking the time to leave us a 5* review. We will continue to provide you with great customer service and support as we continue as your supplier going forward.
The Cathedral Hygiene Team
Great Service
Absolutely no problems with Cathedral Hygiene, since they started doing our bins 7 years ago.
23 June 2025
Reply from Cathedral Hygiene
Thank you for your 5* review, Ken.
It's great to hear that you are happy with our service. We will aim to continue providing you with a high quality service for many more years to come.
The Cathedral Hygiene Team
Very good service
Cathedral Hygiene have provided a very good service since our contract began 12 months ago, their staff are very discreet and we have just renewed our contract for a further 12 months
19 June 2025
Unprompted review
Reply from Cathedral Hygiene
Thank you for your review and your continued custom.
We appreciate your kind words about our service and our staff. We're always happy to help if you have any enquiries going forward.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for leaving us a 5* review, Amy.
It's great that you found our service to be high quality. We will aim to continue this level of service for you.
The Cathedral Hygiene Team
Our lady that comes fortnightly is so…
Our lady that comes fortnightly is so lovely.
No issues with service.
6 June 2025
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review.
It's great to know that you've had a smooth experience with our service and customer care personnel.
We're very grateful for your ongoing custom.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for leaving us a review.
We're delighted to hear that you are satisfied with the service that we provide. We look forward to continuing as your hygiene supplier for many years to come.
The Cathedral Hygiene Team
10/10
Always a good service, nothing is ever to much trouble, our sales representative Sophie is always pleasant, and the service is amazing,
30 May 2025
Unprompted review
Reply from Cathedral Hygiene
Thank you for your positive review, Mike.
It's great to hear that you are happy with our service. We will pass your feedback on to Sophie - she will be very pleased.
The Cathedral Hygiene Team
Great service
I would highly recommend this company been with them many years, always had a first class service, and Sophie is always a pleasure to deal with,
Thank you for your excellent service
4 June 2025
Unprompted review
Reply from Cathedral Hygiene
Thank you for your review. We're very grateful for your positive feedback and continued custom.
We're glad that we could provide you with a quality service. We will pass your kind words on to Sophie.
The Cathedral Hygiene Team
Word of warning
Word of warning. Avoid.
This company signs you up to 60 month contracts that rollover automatically at the end. They don't write to you warning your contract is near the end because, in their words, "we don't have to."
Be very clear that this company will say everything is in the contract and you signed and that's the end of it.
Very mischievous business practice. As I said, avoid.
They will not be sorry about our experience. They might say they are but they're not. They are grifters.
4 June 2025
Unprompted review
Reply from Cathedral Hygiene
We're sorry to hear that you feel this way, Mark.
Our agreements are designed to be transparent. The duration and renewal terms are clearly outlined at the time of signing, and a further copy is sent to the customer once the paperwork has been processed in our office.
We regret that your experience did not meet your expectations on this occasion. Please feel free to contact us directly if you'd like to discuss this further.
The Cathedral Hygiene Team
Abigail Stevenson & Lesley Horrocks are fab!
Abigail Stevenson & Lesley Horrocks go above and beyond for us and I cannot thank them enough for their flexibility, customer service and effectiveness. We've been customers since 2011 and it has been faultless through several premises of ours. We will continue to build and grow our relationship in the coming years.
3 June 2025
Unprompted review
Reply from Cathedral Hygiene
Thank you for your positive review, Cieran.
We're very grateful for your kind words about our customer service, especially Abigail and Lesley. It's great to hear from a longstanding customer. We hope to continue this relationship for many years.
The Cathedral Hygiene Team
Lyndsey is always a pleasure to deal…
Lyndsey is always a pleasure to deal with, nothing is ever too much trouble, thank you
2 June 2025
Unprompted review
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review, Andy.
It's great to hear about your positive experience with your sales rep, Lyndsey. We will pass long your kind words. It is always lovely to hear from our happy customers.
The Cathedral Hygiene Team
Reliable and discreet
Reliable and discreet
Being using Cathedral Hygiene for around a year now and had no issues at all.
27 May 2025
Reply from Cathedral Hygiene
Thank you for your review, Chantelle.
We are very grateful for your kind words and we're happy to hear that you haven't experienced any issues. We look forward to continuing as your supplier going forward.
The Cathedral Hygiene Team
Quick response and excellent service
27 May 2025
Reply from Cathedral Hygiene
Thank you for your positive feedback about our service.
We appreciate you taking the time to leave us a review and are glad that we were able to respond quickly to your enquiry.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for your review, Donna.
It's great to hear that you found the process efficient. We always aim to provide great customer service so I'm glad that we met your expectations.
The Cathedral Hygiene Team
Massive scam avoid at all costs…
Massive scam avoid at all costs complete lies very unprofessional
21 May 2025
Unprompted review
Reply from Cathedral Hygiene
We're very sorry that you feel that way, Corrine.
We strive to provide transparent communication and customer service in all aspects of the business, so we are disappointed to hear about your experience on this occassion. We aim to make our contracts clear by providing copies in writing so that all parties understand the agreeement.
Please feel free to get in touch directly if you have any further queries.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for your review.
It's great to hear that you were happy with our communication. We will continue to provide this level of customer service should you require any further assistance.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for the excellent review, Nikki. Your kind feedback is very much appreciated.
We will continue to provide you with a professional and discreet service as we continue as your supplier going forward.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for your 5* review, Joseph.
It's great to hear that you are happy with our service. We will endeavour to continue this level of service going forward.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for your 5* review.
It's great that you found the process easy and straight forward. We're always happy to help if you have any enquiries going forward.
The Cathedral Hygiene Team
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