Great service delivered by Cathedral Hygiene, they have provided sanitary hygiene and air fresheners to our business for years now and can't praise them highly enough. Gail visits our site to carryout... See more
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Review summary
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What people talk about most
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Would highly recommend Cathedral Hygiene for your waste needs. From initial contact through to quotes and contract signing Lauren has been brilliant. Nothing is too much trouble for her and she’s... See more
Company replied
Excellent cleaning and hygiene supplier. The team are efficient, helpful, friendly, and always on time. No job is ever too big or too small, and they are quick to resolve any issues. If anything is fa... See more
Company replied
Sophie our account manager has been great. We had a smooth and successful changeover about a year ago. Our bins are emptied as requested and we have had no issues. As a business operating with private... See more
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Company details
Written by the company
Cathedral Hygiene is a family run business and one of the largest hygiene companies in the UK. We provide washroom and hygiene services and are specialists in the safe disposal of sanitary waste.
Contact info
4.7
Excellent
475 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Warning to small businesses
We used this well known company for our sanitary waste services, unfortunately we didn't read the 1 star reviews on here or Google before signing up. We strongly recommend that any potential small businesses do this before agreeing anything, the sales team do NOT inform you of the T's & C's of their contracts. We were unknowingly auto-enrolled into a new contract, having to pay to get out of it. as we didn't give THEM 3 months notice. Read other reviews to see this is a very common trick pulled on people.
3 February 2026
Unprompted review
Reply from Cathedral Hygiene
We're very sorry to hear that you feel this way.
Our team is fully trained to clearly explain contract and cancellation terms, and they are outlined in writing in all agreements. We regret any confusion in this instance.
We take feedback like yours very seriously. Please feel free to contact us directly if you'd like to discuss this further.
The Cathedral Hygiene Team
Very quick to help
Very quick to help. Sorted contract I needed at right price straight away.
20 February 2026
Reply from Cathedral Hygiene
Thank you so much for kind review, Sophie.
We're happy to hear that we were able to help you quickly and provide you with the right solution at the right price. We appreciate you taking the time to leave a reply and look forward to being your hygiene provider.
The Cathedral Hygiene Team
Helpful and efficient service
Helpful and efficient service from Liam at Cathedral Hygiene once again, thank you!
4 February 2026
Reply from Cathedral Hygiene
Thank you for your 5* review, Graham.
We're glad to hear that you found our service helpful and efficient. We will make sure to pass your feedback to Liam. Do not hesitate to get back in touch if you have any further queries.
The Cathedral Hygiene Team
Gareth came back to me very quickly and…
Gareth came back to me very quickly and efficiently and sorted what i needed and was very polite and helpful
27 January 2026
Reply from Cathedral Hygiene
Thank you for taking the time to write a 5 star review for our company.
We're glad to hear that Gareth was able to help you with your enquiry. We will be sure to pass your feedback along to him.
The Cathedral Hygiene Team
i have dealt with Linda for many years
i have dealt with Linda for many years, always quick to deal with any issues. always helpful, nothing is a problem. would highly recommend.
23 January 2026
Unprompted review
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a review, Colin.
We're very grateful for your continued custom and are pleased to hear that you would recommend us. We will make sure to pass your feedback on to Linda - she will be delighted.
The Cathedral Hygiene Team
Do not sign anything with this company…
Do not sign anything with this company and always read the small print. We are a four star award winning independant hotel in Scotland. I unfortuantely was also misled by the sales rep who turned up at our premises without a prior appointment and unannounced. I told her I was too busy but her reluctance to leave and forthrightness made me stupidly sign documents in haste and in good faith. She did not make me aware about renewing for a further 5 years and the terms and conditions. I would never of agreed to this. The paper I signed has such a small print. To come out of contract they require £1800 penalty payment.Unfortunately, the hotel is stuck with dealing with such a dishonest company as legally I cannot do anything because I signed. I absolutely agree with the many other negative reviews about this company and do also wonder how many of the reviews are genuine??. If you are looking for a reliable honest hygiene company then support your local companies NOT these corporate brands ( their ethos is far from a family run business as they advertise). Appaulling!
For information, it is not a legal requirement ( even though Cathedral tried to say otherwise) to have sanitary bins via any company as long as you provide your own bins and dispose of the items in a sanitary, lawful and hygienic manner.
15 January 2026
Unprompted review
Reply from Cathedral Hygiene
We are very sorry to hear that you were unhappy with your experience with us.
Our area sales managers are fully trained to clearly explain the length of the contract before signing. We also confirm this by providing a physical copy of the contract after it has been processed internally. As a company, we do offer contracts on a sixty-month term with the benefit of a fixed price for the length of your term.
If you have not already done so, we would encourage you to contact us directly so that we can investigate this further.
The Cathedral Hygiene Team
If you are looking to enter a contract…
If you are looking to enter a contract with Cathedral Hygiene, I strongly recommend you read ALL the small print while the representative is with you before signing anything. They automatically renew contracts for 5 years with no communication if you don’t provide 3 months written notice, even if its within the initial contract period and the new period hasn’t started.
12 January 2026
Unprompted review
Reply from Cathedral Hygiene
We're sorry to hear that you were unhappy with your experience with us, Julie.
We aim to make our contracts clear by providing the terms and conditions in writing at the point of signing, and an additional copy in the post after the agreement has been processed in our office. Our sales managers are also fully trained to clearly communicate the terms of the contract before any agreements are made.
We apologise if you felt this was unclear on this occassion. We would encourage you to contact our head office directly, if you have not done so already, to see if there is anything we can do to repair the relationship.
The Cathedral Hygiene Team
Efficient, friendly service from Cathedral
We have been using Cathedral Hygiene for many years after moving away from one of the large hygiene companies.
The annual costs are extremely competitive and the service has always been friendly and helpful.
14 January 2026
Reply from Cathedral Hygiene
Thank you for your kind words, Alison. We greatly appreciate you taking the time to leave us a review.
It is wonderful to hear that you've been happy with our service over the years. We aim to continue providing this quality of service for you for many more years to come.
The Cathedral Hygiene Team
Contract Renewal/Update
Contract was reviewed and adjusted to suit the schools requirements
6 January 2026
Reply from Cathedral Hygiene
Thank you for taking the time to leave a review, Derek. It's always lovely to hear from a happy customer.
We're happy to hear that your contract renewal went smoothly.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for leaving us a 5* review, John.
We're glad that we were able to help you. Please feel free to get in touch if there's anything else we can do for you.
The Cathedral Hygiene Team
CON ARTISTS
Cowboys, scam contracts. At no point during the sign up do they advise you of rolling contracts. Pulls the wool over your eyes then holds their hands up like they've done nothing wrong.
16 December 2025
Unprompted review
Reply from Cathedral Hygiene
We're very sorry that you feel that way.
Our sales managers are fully trained to clearly explain the terms of the contract before the customer signs up. We aim for clear communication at all times and are sorry to hear that you didn't feel that you had this experience with us.
Please do feel free to contact us if you require any further assistance with your contract.
The Cathedral Hygiene Team
Scammers
Scammers, fake reviews.
The sales people are utter liers and auto enroll contracts, huge costs to end early.
Avoid like the plague!
15 December 2025
Unprompted review
Reply from Cathedral Hygiene
We're sorry to hear that you feel this way, Danny.
Our sales managers are fully trained to clearly explain our contracts, and our agreements are designed to be transparent with the terms and conditions being provided in writing at the time of signing, and again when the contract has been processed internally.
Please do contact us directly if you require any further guidance.
The Cathedral Hygiene Team
Good communication and service
2 December 2025
Reply from Cathedral Hygiene
Thank you for taking the time to leave us a 5* review,
At Cathedral Hygiene, we always aim to provide a quick and effective service. Excellent communication is very important to us, so it is great to hear that we were able to provide this for you.
The Cathedral Hygiene Team
Sandra was brilliant
Sandra was brilliant - so helpful and guided us to the perfect product for our business needs. Would happily recommend
25 November 2025
Reply from Cathedral Hygiene
Thank you for your lovely review, Beth.
It's always great to hear from a happy customer and we're glad to hear that Sandra was able to help you find the right solution for your business. We will make sure to pass your comments along to her.
The Cathedral Hygiene Team
We have dealt with cathedral hygiene…
We have dealt with cathedral hygiene for many years .
19 November 2025
Reply from Cathedral Hygiene
Thank you for your continued custom over the years, Suzanne.
We appreciate you taking the time to leave us a review, and look forward to continuing as your hygiene provider for many more years to come.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for your 5* review.
We're very grateful that you would recommend our company. We will aim to continue providing you with this high level of service.
The Cathedral Hygiene Team
We have been using Cathedral Hygiene…
We have been using Cathedral Hygiene for many years and very happy with the washroom services they provide to us.
12 November 2025
Reply from Cathedral Hygiene
Thank you for a lovely review.
There is nothing better than hearing that your long-standing existing customers are happy with the ongoing service that is provided. We will continue to do our very best.
The Cathedral Hygiene Team
Reply from Cathedral Hygiene
Thank you for your kind review, Andrew. We appreciate you taking the time to leave us 5 stars.
We understand the importance of good customer service and we will aim to continue providing this for you going forward.
The Cathedral Hygiene Team
Ashley is ultra helpful.
We are so pleased to have made the change to Cathedral as previously we could never talk to anyone but had to submit a ticket and then wait for an impersonal and often unhelpful reply. We now have Ash at the end of the phone, he is always friendly and informed and deals with questions straight away. I was going to say deals with issues, but to be honest we have not had any. He did however help us tremendously to migrate from the awful contracts we had with the previous company.
4 November 2025
Unprompted review
Reply from Cathedral Hygiene
Thank you for leaving us a 5* review.
At Cathedral Hygiene, we value effective communication which means you will always have a point of contact through your area sales manager. and you will always speak to a real person when you call us. We will be sure to pass your lovely feedback to Ash - he will be very pleased.
The Cathedral Hygiene Team
Efficient and Professional Service
4 November 2025
Reply from Cathedral Hygiene
Thank you for your positive feedback.
We are delighted to receive your 5* star review and to hear that you found our service to be efficient and professional.
The Cathedral Hygiene Team
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