This was the first time I purchased a loose gem and everything was exactly as stated in the listing. The seller was very kind in answering all my questions and explained everything I had questions abo... See more
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See what reviewers are saying
I have received the watch in perfect, brand‑new condition, exactly as described and with the warranty card included. I appreciate the seller’s honesty and professionalism. Despite the delivery delay... See more
I recently purchased this painting, and I couldn’t be happier with it. The quality is outstanding, the colors are vibrant, and the details are even more beautiful than I expected. It looks perfect in... See more
I had been searching for MONTHS- world wide, for a 1884 (affordable) first edition of that Holy Grail of Fin de Siecle French literature, the decadent masterpiece: "A Rebours" by J.K. Huysmans. I FINA... See more
Company details
Written by the company
Catawiki is the leading online marketplace to buy and sell special objects. Over 75,000 objects are offered in auction every week - each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and much more.
Written by the company
Contact info
Netherlands
- Catawiki.com/help
- catawiki.com
4.4
Excellent
136K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Bad quality product
Bad quality product, they removed my review too, didn't offer to help with my issue.
28 January 2026
Unprompted review
Reply from Catawiki
We are sorry to hear that you experienced issues with our service.
Based on our review, you submitted a negative review stating that the item you purchased was left at a pick-up point. As this was a decision made by the shipping company and not the seller, we had to remove the review. When reviewing a sale on Catawiki, you are evaluating a specific seller, and reviews unrelated to the seller’s service are not valid.
Regarding the quality of the item you purchased, we did not receive any proof from you, so we were unable to validate your claim.
If you receive a product that you are not satisfied with, please contact us through our Help Center so we can assist you efficiently and block the seller’s payment until the issue is resolved: https://www.catawiki.com/en/help/most-asked/what-if-the-object-is-delivered-damaged-or-not-as-described-or-if-the-shipment-i-received-was-empty
Thank you, and have a great day.
Good communication with him
Good communication with him, and respond any information without delay
20 June 2026
I have paid and been waiting for my…
I have paid and been waiting for my purchase to arrive for one month. From Madrid to Lisbon. All my attempts at getting information from the site have been unsuccessful. Nothing concrete has been said or done, the seller keeps telling me it’s on its way and meanwhile it still has not arrived. 23 May is the “ frozen” date of delivery.
Requesting my money back has not been resolved. I’ve had other dealings with this site and all went well but this time I am highly disappointed.
13 May 2026
Unprompted review
Reply from Catawiki
Hello Isabel, we are sorry to hear that you experienced issues with your shipment.
We have sent you a request for your contact information so that we can assist you further.
Have a good day.
From skeptical to convinced
I was skeptical at first, but now I am convinced after.
Very good App, clear and honest information. Very professional services.
No worries, you can go blindly.
19 June 2026
Bid is transparent with great support
Bid is transparent, clear and goods are in great condition. Delivered on time! Keep up with great work!
19 June 2026
The website is easy to navigate
The website is easy to navigate. Bidding is made simple and one is kept up to date of the bids one has made. I am happy with their way of doing business and will use their site again
19 June 2026
everything quick and simple
19 June 2026
Fine customer experience
The app works fine, the provider is legit! Everything was crystal clear. I bought a genuine product, every conditions were as mentioned. The shipping was super fast, I was able to track it the whole time.
19 June 2026
Protected and honoust selling and…
Protected and honoust selling and buying objects for a mínimas or máximal price that you wish
19 June 2026
The picture was exactly as described…
The picture was exactly as described and was delivered very quickly.
19 June 2026
Very well information
Very well information, during/before and after any auction. Will use again for sure:))
19 June 2026
False advertising
Bought something from a “UK seller”, specifically to avoid import duties.
Item was shipped from Thailand. Additional customs duties have been incurred as a result.
Catawiki support has merely apologized for the “confusion” and said they are not involved in determining shipping or customs duties. Totally understand that, but there is no “confusion” at all, only false advertising which they are completely ignoring.
Won’t use this site again as buyers aren’t protected.
15 June 2026
Unprompted review
Reply from Catawiki
Hi Ana,
Thank you for taking the time to share your experience.
We're sorry to hear about your disappointment and understand why unexpected customs charges would be frustrating, particularly if you believed the item would be shipped from the UK.
While import duties, VAT, and other customs charges are not included in the winning bid price and may apply when an item is shipped internationally, we appreciate that your concern is not about the charges themselves, but about the shipping origin of the item.
To help buyers make informed decisions, the shipping location is displayed in the "Shipping" section of each auction listing. If the item was shipped from a different location than the one stated in the listing, we would certainly want to investigate this further. In that case, we encourage you to continue working with our Customer Service team so they can review the details of your order and the information provided in the listing.
You can find more information about VAT, customs charges, and payments here: https://www.catawiki.com/en/help/paying
Kind regards,
Catawiki Webcare Team
https://www.catawiki.com/en/help
Total support blackout & Unfair claim rejection - Order 46721153
am forced to write a public review because Catawiki's customer support is completely unreachable: the mobile app chat is glitching, the help center links return 404 "Page not found" errors, and generic support emails reject incoming messages.
I am formally contesting the insurance rejection by XCover regarding Order n° 46721153 (Lot 103955277, DPD tracking 05222388700197). The insurer claims "insufficient packaging," which is completely false and unfair.
My unboxing photos prove that:
1. Every single porcelain item was wrapped in multiple layers of professional bubble wrap and deeply embedded in green foam packing peanuts, strictly following official guidelines.
2. The visible textiles were only used as peripheral void-fillers to stabilize the package and prevent movement, not as primary shock absorbers.
3. The porcelain service was shattered into sharp, clean pieces, proving extreme structural impact or heavy crushing while under DPD’s logistical custody.
As a seller, I fulfilled my obligations perfectly. I demand that Catawiki immediately suspends the automatic refund to the buyer and that a human claims manager contacts me directly to manually review this case and the photographic evidence.
19 June 2026
Unprompted review
Reply from Catawiki
Hi Arline, thank you for taking the time to share your experience.
We're sorry to hear about the frustration you've experienced, both with contacting support and with the outcome of your insurance claim. We understand how disappointing it can be when you believe an item was packaged appropriately and the claim decision does not reflect your expectations.
While we appreciate the detailed information you have provided about the packaging and the evidence submitted, we would like to clarify that insurance claims are handled entirely by XCover as the insurer. Although insurance is available through our platform for convenience, Catawiki is not a party to the insurance contract and does not participate in the assessment of claims, nor can we influence, review, or overturn claim decisions.
We also understand your concerns about the claims process itself. If you disagree with the outcome of your claim, we encourage you to continue your communication directly with XCover and provide any additional evidence they may request as part of their review procedures.
We can see that you’re already in touch with our team about this. They’re reviewing your case and will continue supporting you directly with the next steps.
Kind regards,
Catawiki Webcare Team
https://www.catawiki.com/en/help
I am client for about 3 months...I truly recommend them.
I am client for about 3 months ...,not the first time buy from them.I never have any problem with delivery or item...I truly recommend Seller
18 June 2026
Reply from Catawiki
Hi Emilian,
Thank you so much !
We are thrilled to hear that you had an excellent experience on our platform. Whether you are buying unique items or selling pieces from your collection, we work hard to make the process as smooth and rewarding as possible.
Thank you for being part of our global community of collectors, and we wish you the best of luck in your next auctions!
Sincerely,
The Catawiki Team
Reply from Catawiki
Dear Werd,
Thank you so much for your great 5-star review!
We are delighted to hear that your order arrived safely and that you experienced such a fast shipment. Providing a smooth, secure, and speedy delivery is exactly what we aim for with every auction.
Enjoy your new acquisition, and we look forward to welcoming you back to Catawiki soon!
Sincerely,
The Catawiki Team
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