CatawikiReviews 

136,487
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

This was the first time I purchased a loose gem and everything was exactly as stated in the listing. The seller was very kind in answering all my questions and explained everything I had questions abo... See more

Rated 4 out of 5 stars

I have received the watch in perfect, brand‑new condition, exactly as described and with the warranty card included. I appreciate the seller’s honesty and professionalism. Despite the delivery delay... See more

Rated 5 out of 5 stars

I had been searching for MONTHS- world wide, for a 1884 (affordable) first edition of that Holy Grail of Fin de Siecle French literature, the decadent masterpiece: "A Rebours" by J.K. Huysmans. I FINA... See more

Rated 5 out of 5 stars

I recently purchased this painting, and I couldn’t be happier with it. The quality is outstanding, the colors are vibrant, and the details are even more beautiful than I expected. It looks perfect in... See more

Company details

  1. Online Auction Service

Written by the company

Catawiki is the leading online marketplace to buy and sell special objects. Over 75,000 objects are offered in auction every week - each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and much more.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

136K reviews

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4.4

All reviews

(136,487)

22,302 reviews in the last 12 months

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Rated 1 out of 5 stars

Dodge the bullet

I am a seller from Malta, and the Catawiki system does not even have my postal system option in their system- all the worlds services there- yet Malta- nope. So naturally buyers get annoyed and frustrated without any shipping updates and end up opening claims. Now Catawiki suspended my account and naturally all
Outgoing auctions and communications with buyers i cannot reach, which obviously will lead to a negative reviews. The customer care is another level joke: with ai generated, template ready responses… im sure i lost my money, but im happy all this happened with cheaper items… dodge the bullet- do not sell on Catawiki

25 June 2026
Unprompted review
Catawiki logo

Reply from Catawiki

Thank you for sharing your experience. We’re sorry to hear there was an issue with your shipments, your account, and that you felt unsupported by our customer service team.

We would like to understand what happened and see how we can assist you. Please reply to our request for more information with the relevant details.

Rated 5 out of 5 stars

Aftet the bid was won

Aftet the bid was won, all happened very fast. I was kept in the loop from the beginning and information moved very well.
No hassle. All went well.

25 June 2026
Rated 5 out of 5 stars

I would recommend it

I bought three beautiful paintings on Catawiki and I love them all. Everything was smooth and the paintings were packed safely. I would recommend this website.

25 June 2026
Rated 4 out of 5 stars

I have received the watch in perfect and brand new

I have received the watch in perfect, brand‑new condition, exactly as described and with the warranty card included. I appreciate the seller’s honesty and professionalism. Despite the delivery delay, the product quality was excellent. My rating is 5/5. Thank you.
I Will delete 1 star for delay of delivery.
but another saler my experience was very bad i received the diamond watch second hand and used Despite described as new in the website.

25 June 2026
Rated 5 out of 5 stars

I recently purchased this painting

I recently purchased this painting, and I couldn’t be happier with it. The quality is outstanding, the colors are vibrant, and the details are even more beautiful than I expected. It looks perfect in my home and has completely transformed the room. The item was carefully packaged and arrived in perfect condition. I highly recommend it to anyone looking for a beautiful piece of art. Excellent product and great overall experience!Thx Alex!🤝

25 June 2026
Rated 1 out of 5 stars

Catawiki Confirms My Money Is Frozen but Won't Say When I Get It Back

Catawiki has now confirmed that the funds from my completed transaction have neither been paid to me nor refunded to the buyer.

According to their latest response, the funds are frozen in a so-called "escrow account" while they conduct an unspecified investigation.

However, they still refuse to answer the most critical questions:

• Exactly which rule did I violate?

• What evidence supports this allegation?

• How long will this investigation take?

• Under what conditions will the funds be released?

• Why are funds from a successfully completed transaction being withheld indefinitely?

Order #46689549 was successfully completed.

The buyer received the item and expressed satisfaction; there have been no disputes, complaints, chargebacks, or refund requests.

I have fulfilled all my obligations as a seller.

Despite this, my account remains permanently restricted, and my earnings are frozen.

Catawiki repeatedly claims to have conducted a review yet refuses to provide any details.

A company cannot simply withhold legitimately earned funds citing a "violation of terms" while refusing to explain the alleged violation or provide a timeline for resolving the issue.

Their latest response confirms only one thing:

My money is still being withheld by Catawiki, and they are neither able nor willing to explain when the funds will be released.

Until I receive a clear explanation and a resolution, I will continue to document this matter publicly and keep consumer protection organizations and relevant regulatory bodies informed of the latest developments.

Sellers should carefully consider whether they wish to use a platform that can indefinitely freeze funds from completed transactions without providing any specific reason.

24 June 2026
Unprompted review
Catawiki logo

Reply from Catawiki

Thank you for reaching out to us and bringing your case to our attention. We appreciate your patience as we carefully analyze your situation to ensure we provide the best possible support. Our team will review all the details and follow up with you via email later today.

Thank you again for contacting us.

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