Opening this parcel felt like Christmas. Every diamond sparkled beyond my hopes. Honest, caring seller, flawless service. You earned my trust forever. Thank you for this unforgettable experience! 100%... See more
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I love this site because there is no hidden fees, postage costs are known before I wish to bid on anything. I have have won and paid for items without any hassle, out of 6 transactions, only 1 sell... See more
I purchased a rug on auction but when it arrived, was the wrong colour for the room. I immediately attempted to re list it but was turned down. After a few e mails I was given the reason that it had a... See more
Company replied
Everything as shown and the delivery time was 18 days , but the ten of them was due to my country's transportation process, so very acceptable and quick. Thank you everyone, I'm very pleased!
Company details
Written by the company
Catawiki is the leading online marketplace to buy and sell special objects. Over 75,000 objects are offered in auction every week - each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and much more.
Written by the company
Contact info
Netherlands
- Catawiki.com/help
- catawiki.com
4.4
Excellent
137K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Please avoid it
Unfortunately, I have to write a bad rating. I have bought a few jewelery in the last 2 years - most of them were ok. If you have a bad experinece with a seller, the Catawiki doesn't want to protect you. THE COSTUMER SERVICE CANCELLED MY OPINION ABOUT THIS SELLER. This is MY opninion - it isn't correct. The seller doesn't answer, the item has a bad quality: The stone is moving in the gold socket!!!But you can't do anything. After 3 days nothing happens. A diamant jewelery have to save its quality longer than 3 days. I will never bid anymore!!! Please avoid thus platform!!
My answer for your reaction:
I can't accept your last answer. A diamond earring should save its stability more than few days. This is unacceptable, that you cant appropriate reflect on my reclamation after 3 days. Neither your cancelletion of my negative experience with this seller. The other costumers should have got exact info about their businesspartner. I wrote the seller about th quality problem, but no aswer. No apologise...Nothing. And the behavior of Catawiki in this situation makes more doubt. You don't respect buyers. Just the sellers...
22 June 2026
Unprompted review
Reply from Catawiki
Thank you very much for taking the time to share your feedback with us.
We are truly sorry to hear that you experienced issues with our service. We have reviewed your case and can confirm that our customer support team has handled your request. However, if you continue to experience any difficulties or have any further questions, please let us know. We are here to help and want to ensure that all your concerns are fully resolved.
We hope you have a great day.
They solicit dodgy sellers by claiming…
They solicit dodgy sellers by claiming to have buyer protection yet when in need of something , they will do their utmost to get rid of your claim.
There is no way of communicating with them or the seller until you pay up ( even the mistakes ).
Apart from not having 30% of the parcels delivered due to the seller not being happy with the money made on auction , any damages or claims will all be against the buyer.
Avoid spending more than a few bucks or at least be willing to lose money or trust.
Spent over 30k here but they were happy to lose a client over a 200 euro claim.
Rubbish 0 stars
Once again they are lying : below you can find their reply !!
For the people that are reading : The seller put the shipping expenses of another client on my name , and as such the shipping company sent both parcels to me & i held the parcel as a leverage . They promised me that delivering the other parcel to the intenden buyer wouldn't mean I lose my power to claim this theft - yet as soon as I obliged , they slapped me with the below email !
My god you people are appalling !!
"""We would like to confirm that we have now received confirmation that Ms Joyce Camilleri has successfully received the bedside tables she purchased. As such, the delivery aspect of this case has been fully resolved.
We also acknowledge your repeated request for the seller to provide invoices and supporting documentation relating to the additional shipping costs claimed during the transport process.
In this regard, please note that the arrangements for the transport of the items from Italy to Malta, as well as any associated payments made to third-party logistics providers, appear to have been agreed directly between the parties and external service providers, outside the scope of the sales contract facilitated through our platform.
For this reason, we are not in a position to require either party to disclose private commercial agreements or to act as an intermediary in obtaining documentation relating to costs that were not part of the original transaction terms on the platform.
As the purchased items have now been successfully delivered to both buyers, we consider the matter relating to the fulfilment of the transaction to be concluded. """
22 June 2026
Unprompted review
Reply from Catawiki
Hi Toni,
Thank you for taking the time to share your experience. We're genuinely sorry to hear that your experience with Catawiki has left you feeling this way.
We understand how frustrating it can be when an order does not go as expected, particularly if you feel your concerns were not resolved in the way you had hoped. We would also like to reassure you that buyer protection is an important part of our service. When issues such as damaged items, delivery problems, or disputes arise, we have dedicated processes in place to investigate what happened and work towards a fair outcome based on the circumstances of each case.
We're sorry to hear that this was not your experience. The concerns you've raised are important to us, and we'd like the opportunity to better understand what happened.
We previously reached out to ask for more information so we could locate your account and look into this properly, but we haven’t yet received the details needed to proceed. Based on the information available through your Trustpilot profile, we have not been able to identify the account or the order in question.
We’re still here and happy to help. If you’d like us to investigate this further, please contact us via our Help Centre and include your order details so our team can assist you directly: https://www.catawiki.com/en/help
Kind regards,
Catawiki Webcare Team
https://www.catawiki.com/en/help
Catawiki made it very simple
Catawiki made it very simple, you can trust that what you're buying is genuine👍
22 June 2026
very happy to purchase from catawiki…
very happy to purchase from catawiki they only recommend the good units and good sellers
Thank you
22 June 2026
good service
22 June 2026
Reply from Catawiki
Hi Adrian,
Thank you for your feedback. We are sorry to hear that you feel our customer support has not followed through on your case.
Sometimes, due to a high volume of emails, our response time is longer than usual, and we sincerely apologize if we were unable to respond to you in a timely manner. We want to ensure your issue is properly addressed and resolved.
You will receive a request shortly asking for more information about this experience. Once we have this information, we will make sure to forward it directly to our customer support team so they can contact you and assist you further.
Catawiki WebcareTeam
https://www.catawiki.com/en/help. We’re here to help!
Good communication with buyer ,tracking…
Good communication with buyer ,tracking of parcel well I from .
21 June 2026
Bad quality product
Bad quality product, they removed my review too, didn't offer to help with my issue.
28 January 2026
Unprompted review
Reply from Catawiki
We are sorry to hear that you experienced issues with our service.
Based on our review, you submitted a negative review stating that the item you purchased was left at a pick-up point. As this was a decision made by the shipping company and not the seller, we had to remove the review. When reviewing a sale on Catawiki, you are evaluating a specific seller, and reviews unrelated to the seller’s service are not valid.
Regarding the quality of the item you purchased, we did not receive any proof from you, so we were unable to validate your claim.
If you receive a product that you are not satisfied with, please contact us through our Help Center so we can assist you efficiently and block the seller’s payment until the issue is resolved: https://www.catawiki.com/en/help/most-asked/what-if-the-object-is-delivered-damaged-or-not-as-described-or-if-the-shipment-i-received-was-empty
Thank you, and have a great day.
Good communication with him
Good communication with him, and respond any information without delay
20 June 2026
I have paid and been waiting for my…
I have paid and been waiting for my purchase to arrive for one month. From Madrid to Lisbon. All my attempts at getting information from the site have been unsuccessful. Nothing concrete has been said or done, the seller keeps telling me it’s on its way and meanwhile it still has not arrived. 23 May is the “ frozen” date of delivery.
Requesting my money back has not been resolved. I’ve had other dealings with this site and all went well but this time I am highly disappointed.
13 May 2026
Unprompted review
Reply from Catawiki
Hello Isabel, we are sorry to hear that you experienced issues with your shipment.
We have sent you a request for your contact information so that we can assist you further.
Have a good day.
From skeptical to convinced
I was skeptical at first, but now I am convinced after.
Very good App, clear and honest information. Very professional services.
No worries, you can go blindly.
19 June 2026
Bid is transparent with great support
Bid is transparent, clear and goods are in great condition. Delivered on time! Keep up with great work!
19 June 2026
The website is easy to navigate
The website is easy to navigate. Bidding is made simple and one is kept up to date of the bids one has made. I am happy with their way of doing business and will use their site again
19 June 2026
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