Castle Cars Tonbridge Ltd Reviews 165

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the reliability and efficiency of their journeys. Many people appreciate the helpful and friendly staff, noting their courteous and professional demeanor. The booking process is frequently described as easy and straightforward, with good communication and timely updates. However, some customers were not happy with specific drivers, mentioning instances where assistance with luggage was not provided or drivers were distracted by phone calls during the journey.

What people talk about most

Service

Reviewers highlight positive aspects of service. Customers consistently praise the reliability, punctuality,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their punctuality, friendliness, and... See more

Delivery service

Customers had positive experiences with delivery service. Reviewers consistently praise the punctuality of... See more

Booking process

Customers consistently note positive experiences with the booking process. Reviewers frequently describe it... See more

Based on these reviews

Rated 5 out of 5 stars

Once again Castle Cars gave excellent service. The driver arrived on time to collect us from Gatwick airport. He was courteous and friendly. The car was clean, spacious and well driven. Total reliabil... See more

Rated 5 out of 5 stars

Booked a journey home from Gatwick, as I have done several times before with Castle Cars, especially if my flight arrives late in the evening. It takes the pain out of any potential final journey woes... See more

Rated 5 out of 5 stars

I booked Castle Cars for a trip from Southborough to Heathrow Airport. Booking was easy and communication and tracking was good. The taxi arrived on-time, was clean and the driver was courteous, fri... See more

Rated 5 out of 5 stars

I booked Castle Cars for a journey from Heathrow to Southborough and the service was exceptional. The booking process was simple and straightforward, with clear communication throughout. The driver wa... See more


Company details

  1. Taxi Service
  2. Minibus Taxi Service

Written by the company

We are a Tonbridge Based Taxi, Private Hire and Chauffeur business that has been trading since January 1995. We offer 4 to 8 passenger vehicles every day of the year, usually 24 hours a day. This is dependant on staff holidays etc for the period from midnight to 4am but if pre-booked can usually be accommodated. We will go anywhere, local or long distance and average over 200 airport transfers per week. We also offer an executive / wedding service in a suitable vehicle. Please call for details. All vehicles take cash or card payment, and we can also offer business accounts on request. Castle Cars has an excellent reputation for standards and reliability and has won many awards both locally and nationally including top 3 for 10 consecutive years winning in 2021 and again in 2025 of the Small Private Hire Company of the Year, given by Professional Driver Magazine. We are also a Times Small Business of the Year Winner, as well as several others. Our Google Reviews averaging 4.8 / 5 from over 1000 different passengers back up how well we are regarded by past customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

165 reviews

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Rated 5 out of 5 stars

Easy to book - excellent service!

Easy to book.
Prompt & reliable, the app link they send you shows your taxi en route to you - excellent!
Drivers always have been exactly what good taxi drivers should be: excelllent customer service!
Can only recommend!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

This is a very reliable taxi company

This is a very reliable taxi company . When you are in the taxis you feel safe which is important nowadays..the drivers are always on time.sometimes they are even early..
They will chat to you if you want to talk.. the Office staff are so polite and very helpful .a truly good company ,I won’t use anyone else . Julie W

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Good all round

Prompt arrival for pickup, clean vehicle, courteous driver and reasonable price. Good communication via text message

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service and comms

My son had to be collected from school one evening. Castle Cars made sure I knew when the car was en route, the car and driver details. The driver was on time and called after 2 minutes when he could not see my son. All resolved and no issues but very efficient and considerate.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

First class service as always

First class service as always! Terry picked us up personally- so good to see a friendly face at the end of a long trip.
Always punctual and good communications. Easy to book .
Great reliable service .

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

An excellent service: clear and easy communication, fair pricing, prompt and friendly drivers. Highly recommended.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent for Airport Runs

I booked Castle Cars for a journey from Heathrow to Southborough and the service was exceptional. The booking process was simple and straightforward, with clear communication throughout. The driver was courteous and professional, drove safely, and the car was clean, comfortable, and spacious enough for us and our luggage. I have used them many times - they have never let me down, and I am very happy to recommend them.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

I've only use castle cabs twice

I've only use castle cabs twice, tonight, once out and then back.
I can assure an user of the company of a supurb service, clean cars, friendly drivers and good prices when in the area again I will only use their service, I'm that impressed 👏👍😁

20 December 2025
Unprompted review

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